Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 sept. 2023 sur Hotels
par un voyageur
Publié le 17 août 2023 sur Hotels
par un voyageur
Publié le 30 avr. 2023 sur Hotels
par un voyageur
Publié le 26 févr. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
22 avr. 2019 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to write a review. We are delighted that your stay with the Renaissance Suzhou Wujiang Hotel was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us, so that we could keep improve our services and provide wonderful experience for you in the future. Best regards,
par un voyageur
Publié le 8 déc. 2018 sur Hotels
Amazing service.
Commentaires de Gestion de l’hôtel
22 avr. 2019 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to write a review. We are delighted that your stay with the Renaissance Suzhou Wujiang Hotel was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us, so that we could keep improve our services and provide wonderful experience for you in the future. Best regards,
par Waldemar
Publié le 3 juill. 2017 sur Hotels
Es war ein Erlebnis,
Commentaires de Gestion de l’hôtel
22 avr. 2019 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to write a review. We are delighted that your stay with the Renaissance Suzhou Wujiang Hotel was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us, so that we could keep improve our services and provide wonderful experience for you in the future. Best regards,
par Grace de 서울
Publié le 5 mai 2017 sur Hotels
강남수향가기 위해서 3박 숙박했는데 호텔직원들이 매우 친절했다. 3일간 택시를 대절해서 다녔는데, 호텔직원들이 기사 연락처와 일정까지 챙겨줘서 치안에 대한 걱정이 없었다.
조식과 호텔시설이 가격대비 매우 훌륭했다. 호텔직원들은 가족같이 매우 친절하고 고객에게 세심한 관심을 보였다.
다음에 숙박할 생각 100%
지역자체가 새로 개발되는지 대중교통, 택시나 주변에 식당은 없었다.
이그제큐티브 라운지에서 저녁식사를 제공해서 매우 만족스러웠다.
Commentaires de Gestion de l’hôtel
22 avr. 2019 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to write a review. We are delighted that your stay with the Renaissance Suzhou Wujiang Hotel was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us, so that we could keep improve our services and provide wonderful experience for you in the future. Best regards,
par un voyageur
Publié le 6 déc. 2016 sur Hotels
關於訂房時包早餐和不包早餐事宜
Commentaires de Gestion de l’hôtel
13 déc. 2016 par General Manager, Gestion de l’hôtel
尊敬的万丽贵宾：感谢您入住苏州吴江盛虹万丽酒店，非常抱歉酒店未能为您提供满意的入住体验。希望与您取得联系，针对您所提出的问题进一步沟通以落实改进，为您提供更加地道细致的服务，期待您的再次入住。——酒店管理层
par un voyageur
Publié le 9 oct. 2016 sur Hotels
周边用餐非常不方便，几乎没有干净好吃的餐厅…
Commentaires de Gestion de l’hôtel
19 oct. 2016 par General Manager, Gestion de l’hôtel
尊敬的万丽贵宾：感谢您入住苏州吴江盛虹万丽酒店，酒店拥有三个特色餐厅及一个大堂酒吧，持续推出应时应节的本地及国际美食，如果您希望外出需求美味，万丽导航员将为你提供最地道的本地推荐。期待您再次入住。——酒店管理层
par un voyageur
Nice building, friendly staff but awful location
Publié le 8 oct. 2016 sur HotelsI had a mixed experience at this hotel.
The building and rooms were clean and beautiful. The staff were friendly but inexperienced for the most part and had little English (if you require it).
However, the worst part of the hotel was the location. It is just over an hour drive from Suzhou station (the nearest train station) and when you arrive, you will enjoy the view of the carefully landscaped lake. However, everywhere else around the lake is in construction. If you want to do anything else (apart from the half hour stroll around the lake or visit the couple of overpriced Chinese restaurants next to it) you will have to walk for about 25-30 minutes and cross over the river. Once there, you will be able to find a supermarket and an extremely busy Starbucks but don't hope for anything more than that!
Also, many other smaller things happened which weren't up to par if for a five star hotel on hotels.com. For example, there was no bottle stop for a bottle of wine I bought, I ordered a liquor coffee then taught the staff how to make it (first time I received just baileys in latte glass, second time was a baileys, milk and ice, but third time lucky), the ATM was broken and the medium rare steak ordered on my last night arrived medium well. Small things but not expected from the price.
Nonetheless, the staff were very happy to help (if they could) and I would recommend the hotel for someone driving through the area and needing to stay one or two nights.
Commentaires de Gestion de l’hôtel
9 oct. 2016 par General Manager, Gestion de l’hôtel
Dear Valued Guest,
Many thanks for your valuable feedback about your recent stay with us – much appreciated as will assist us to improve both the service and our product.
My sincere apologies to read about the problems you encountered and of course will follow up with the appropriate departments and rectify to improve in the future.
I sincerely hope we'll have the opportunity to make a better impression to you by your next visit. We look forward to welcoming you to our hotel soon!!
Tony Ji
General Manager
