Ratings based on 316 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 28, 2024 on Wotif
Clean, quiet and the food was great!
It was rather a bit expensive but it was worth it.
Comment from Hotel Management
Mar. 3, 2024 by E-Jay H, Hotel Management
Dear Fatemeh,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager
by A traveller
Posted Feb. 22, 2024 on Wotif
Keep up the excellent work
Comment from Hotel Management
Feb. 24, 2024 by Ejay, Hotel Management
Dear Steve,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager
by A traveller
Posted Feb. 20, 2024 on Hotels
Comment from Hotel Management
Feb. 24, 2024 by Ejay, Hotel Management
Dear Gillian,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager
by A traveller
Posted Feb. 17, 2024 on Expedia
pillow selection limited.
Comment from Hotel Management
Feb. 18, 2024 by Ejay, Hotel Management
Dear Richard,We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill,We are sorry that your stay wasn’t to your expectations,We are a small hotel and only have the standard assortment of pillows,We have passed your review on to management as we take all reviews seriously and endeavor to improve our hotel our guests experience.Thank you again for sharing your experience, and we hope that your next visit will be more pleasant than the previous one. Sincerely, Ejay Front Office Manager
by A traveller
Posted Feb. 16, 2024 on Expedia
It’s so comfortable and spacious and quiet and having restaurants and bars code by within walking distance is fabulous
Comment from Hotel Management
Feb. 18, 2024 by Ejay, Hotel Management
Dear Karen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager
by A traveller
Posted Feb. 4, 2024 on Lastminute
Overall, I enjoyed staying here. It was convenient, quiet and comfortable.
I did find it ridiculous that after leaving the Mean Fiddler restaurant at 8pm to change clothes, that I was refused entry when trying to re enter a function that I was part of.
Checkout was fast and easy. The young staff are polite and very helpful.
Comment from Hotel Management
Feb. 4, 2024 by Ejay, Hotel Management
Dear Danny, We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse HillIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We have passed your comments onto the FiddlerThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Ejay Front Office Manager
by A traveller
Posted Jan. 27, 2024 on Wotif
Everything is good
Comment from Hotel Management
Jan. 27, 2024 by Ejay, Hotel Management
Dear Fadol,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager
by A traveller
Comfortable Stay
Posted Jan. 2, 2024 on HotelsRoom is clean and serviced daily (except on Christmas Day). Bed and pillow are comfortable. Has Foxtel. Reception staff all very friendly and helpful. The Fiddler conveniently located next door serves good generous meals and has a variety of settings to suit different occasions. Rouse Hill town centre is 10-15 min walk away. It is really one big shopping centre. Finally, would suggest hotel replace bedside furniture with ones with drawers.
Comment from Hotel Management
Jan. 5, 2024 by E-Jay H, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.We will pass on your suggestion of different bedside tables.Sincerely, Ejay Front Office Manager
by A traveller
Posted Dec. 24, 2023 on Wotif
Comment from Hotel Management
Dec. 24, 2023 by E-Jay H, Hotel Management
Dear Douglas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager
by A traveller
Posted Dec. 11, 2023 on Wotif
Easily accessible Excellent eateries available
Comment from Hotel Management
Dec. 11, 2023 by E-Jay H, Hotel Management
Dear Judy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager
