Note fondée sur 345 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Carmel
Publié le 27 mai 2024
Na
Commentaires de Gestion de l’hôtel
27 mai 2024 par GM, Gestion de l’hôtel
Thank you for the perfect rating! We're thrilled to hear that you appreciated the cleanliness, staff and service, as well as the property conditions and facilities at Brook Pointe Resort. Your feedback means a lot to us, and we look forward to welcoming you back for another exceptional stay!
par un voyageur
A great night's sleep
Publié le 16 mars 2024 sur HotelsThe decor is a bit dated but the beds and linens are very comfortable AND a good night's sleep for their guests is a high priority. This was probably the quietest hotel I've ever stayed at. Ever! And there are made to orders eggs for breakfast.
par un voyageur
Publié le 10 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par GM, Gestion de l’hôtel
Thank you, Jesse, for your perfect 10/10 rating! We're thrilled to know that your experience at Brook Pointe Resort was exceptional. Your satisfaction is our top priority, and we're delighted that we could exceed your expectations. If there are any highlights of your stay you'd like to share or suggestions for how we can continue to provide excellent experiences, we'd love to hear from you. We look forward to welcoming you back for another outstanding stay!
par un voyageur
Publié le 7 mars 2024 sur Expedia
This resort gives a lot of bang for your buck! Amazing hotel, grounds, and features.
Commentaires de Gestion de l’hôtel
12 mars 2024 par GM, Gestion de l’hôtel
Thank you for your enthusiastic review and the 5-star rating! We're thrilled to hear that you found great value in your stay at Brook Pointe Resort and enjoyed our hotel, the grounds, and the features we offer. We strive to provide an exceptional experience for our guests at a great value, and your feedback is a wonderful testament to our efforts. We look forward to welcoming you back for another amazing stay!
par un voyageur
Publié le 6 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2024 par GM, Gestion de l’hôtel
Thank you for your 8/10 rating. We're glad to know that your experience at Brook Pointe Resort was largely positive. We're always striving to provide the best possible experience for our guests, and your feedback is valuable to us. If there are specific areas where you feel we could improve or if there were particular highlights of your stay you'd like to share, we'd be grateful to hear from you. We're committed to making your next stay even more enjoyable and hope to see you again soon.
par un voyageur
Publié le 5 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2024 par GM, Gestion de l’hôtel
Thank you, Josheen, for your outstanding 10/10 rating! We're thrilled to know that you had such a positive experience at Brook Pointe Resort. Your high rating means a lot to us, and we're grateful for your support. We look forward to welcoming you back soon!
par un voyageur de Marion
Publié le 2 mars 2024 sur Expedia
Everything you could ask for especially for the price. Would recommend to anyone that is looking for a nice stay in Syracuse. Can’t beat it with a stick 👍
Commentaires de Gestion de l’hôtel
2 mars 2024 par GM, Gestion de l’hôtel
Thank you Raymond for your fantastic review! We're delighted to hear that Brook Pointe Resort offered everything you were looking for, especially appreciating the value for the price. It's wonderful to know you'd recommend us to others seeking a pleasant stay in Syracuse. Your endorsement is a great compliment to us, and we're thrilled you found our offerings unbeatable. We look forward to the opportunity to welcome you back for another excellent stay!
par un voyageur
Publié le 1 févr. 2024 sur Expedia
Absolutely nothing wrong with this place. Mom and Pop style but not in a bad way pool was 89 and served more than the moneys worth
Commentaires de Gestion de l’hôtel
1 févr. 2024 par GM, Gestion de l’hôtel
Raymond, thank you so much for your fantastic 5 star rating! We're thrilled to hear that you enjoyed your stay at Brook Pointe Resort and found great value in our amenities, especially our 89-degree pool. We take pride in providing a warm, welcoming atmosphere combined with excellent service and facilities. Your feedback is highly appreciated, and we look forward to welcoming you back for another outstanding stay!
par un voyageur
Publié le 17 déc. 2023 sur Expedia
Our anniversary getaway for the last 6 plus years. We love it! Always quiet and the staff is awesome.
Commentaires de Gestion de l’hôtel
19 déc. 2023 par GM, Gestion de l’hôtel
Happy Anniversary, Corey! Thank you so much for choosing Brook Pointe Resort as your getaway for the past six years. It's truly heartwarming to know that you've found a quiet haven with us and that our staff has consistently contributed to making your stays memorable. We're honored to be a part of your annual tradition. If there’s anything we can do to make your next stay even more special and earn that 5/5 rating, please let us know. Looking forward to welcoming you back next year!
par un voyageur
Publié le 11 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 déc. 2023 par GM, Gestion de l’hôtel
We're absolutely delighted to receive your perfect rating! Thank you for choosing Brook Pointe Resort and for taking the time to share such wonderful feedback. It's truly rewarding to know that we were able to provide you with a 10/10 experience.Your satisfaction and enjoyment are what we strive for every day, and your endorsement means the world to us. We eagerly await your next visit and promise to make it just as memorable, if not more!
