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Platinum Mountain Hotel & SPA

5.0 star property
5-star ski hotel with spa

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Photo gallery for Platinum Mountain Hotel & SPA

Indoor pool, seasonal outdoor pool, sun loungers
Restaurant
Front of property
Reception
Superior Room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
ul. Kilinskiego 15 B, Szklarska Poreba, 58-580
  • Place, Szklarska Poreba Ski Arena
    ‪1 min walk‬
  • Place, Mineralogical Museum
    ‪3 min walk‬
  • Place, Szklarska Poreba Ski Resort
    ‪11 min walk‬

Room options

View all photos for Superior Room

Superior Room

Superior Room

9.0 out of 10
Wonderful
(9 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

About the area

Szklarska Poreba

Skiing getaway.Your stay at this Szklarska Poreba hotel places you within a 10-minute walk of Mineralogical Museum and Pietkiewiczówka Ski Lift. Szklarska Poreba Ski Arena and Szklarska Poreba Ski Resort are also within half a mile (1 km).

What's nearby

  • Szklarska Poreba Ski Arena - 1 min walk - 0.0 km
  • Mineralogical Museum - 3 min walk - 0.3 km
  • Pietkiewiczówka Ski Lift - 9 min walk - 0.8 km
  • Szklarska Poreba Ski Resort - 11 min walk - 0.9 km
  • Hala Szrenicka Ski Lift - 12 min walk - 1.1 km

Getting around

  • Szklarska Poreba Gorna Station - 13 min drive

Restaurants

  • ‪Bistro Na Widoku - ‬15 min walk
  • ‪Różana pączkarnia - ‬13 min walk
  • ‪Browar Mariental - ‬10 min walk
  • ‪Posiadówka - ‬12 min walk
  • ‪Cichosza - ‬7 min walk

About this property

Platinum Mountain Hotel & SPA

5-star ski hotel with spa
Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. Getting to the slopes is a breeze with this mountain hotel's complimentary ski shuttle. At the end of the day, order après-ski drinks at the hotel's bar.

Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. This luxury hotel also offers a children's pool, a complimentary children's club, and a 24-hour fitness center. You'll have access to the indoor pool at a partner property. For a fee, parking is available.

This 5-star Szklarska Poreba hotel is smoke free.

  • 147 guestrooms or units
  • 3 levels
  • 3767 sq ft of conference space
  • 350 sq m of conference space
  • Built in 2019
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski equipment rentals
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Platinum Mountain Hotel & SPA offers 147 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature Egyptian cotton sheets and premium bedding. 40-inch Smart televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and hair dryers.

This Szklarska Poreba hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Dr Irena Eris Beauty has 13 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, and Thai massages.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Exterior
Radisson Hotel Szklarska Poręba
Szklarska Poreba
  • Pool
  • Spa
  • Pet friendly
  • Kids pool
4.8 out of 5, Exceptional, 103 reviews
The price is CA $151
CA $166 total
includes taxes & fees
Jun 14 - Jun 15
Radisson Hotel Szklarska Poręba

Property amenities

Family friendly

  • Arcade/game room
  • Baby bath
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Indoor pool
  • Playground
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free ski shuttle
  • Uncovered self parking on site (PLN 40 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; PLN 75 for adults and PLN 60 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Mountain biking
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Ski equipment rentals
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch smart TV with cable channels

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in fee: PLN 299
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: PLN 299

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: PLN 50 per pet, per night
  • Only dogs and cats are allowed
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for PLN 35.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: PLN 3.40 per person, per night. This tax does not apply to children under 3 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PLN 75 for adults and PLN 60 for children
  • Uncovered self parking fee: PLN 40 per day
  • Pet fee: PLN 50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: PLN 299 (subject to availability)
  • Late check-out fee: PLN 299 (subject to availability)
  • Crib (infant bed) fee: PLN 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in June and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Platinum Mountain & Spa
Platinum Mountain Resort SPA
Platinum Mountain Hotel & SPA Hotel
Platinum Mountain Hotel & SPA Szklarska Poreba
Platinum Mountain Hotel & SPA Hotel Szklarska Poreba

Frequently asked questions

Does Platinum Mountain Hotel & SPA have an airport shuttle?

Airport shuttle services are not available at Platinum Mountain Hotel & SPA.

Does Platinum Mountain Hotel & SPA offer free breakfast?

Free breakfast isn’t provided at Platinum Mountain Hotel & SPA, but buffet breakfast is offered for a fee of PLN 75 for adults and PLN 60 for children. It's available on weekdays from 7:00 AM to 10:30 AM and weekends from 7:00 AM to 11:00 AM.

Is there a casino at Platinum Mountain Hotel & SPA?

No, there is no casino at this hotel.

What time is check-in at Platinum Mountain Hotel & SPA?

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM. Early check-in costs PLN 299 (subject to availability).

Is there free parking at Platinum Mountain Hotel & SPA?

Free parking is not available at this hotel. Self parking is available for PLN 40 per day.

Does Platinum Mountain Hotel & SPA have a pool?

Platinum Mountain Hotel & SPA features an indoor pool, a seasonal outdoor pool, and a children's pool.

Does Platinum Mountain Hotel & SPA have a restaurant?

Yes, there is a restaurant on site.

Does Platinum Mountain Hotel & SPA have a spa?

Pamper yourself with a day at Dr Irena Eris Beauty, where you can enjoy Thai massages.

How close is Platinum Mountain Hotel & SPA to downtown Szklarska Poreba?

Platinum Mountain Hotel & SPA is 0.6 mi away from Szklarska Poreba.

Platinum Mountain Hotel & SPA Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 32 out of 49 reviews
Rating 8 - Good. 9 out of 49 reviews
Rating 6 - Okay. 4 out of 49 reviews
Rating 4 - Poor. 1 out of 49 reviews
Rating 2 - Terrible. 3 out of 49 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles was super!
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for family with kids

Beautiful view from the room. A lot of attractions for kids. It was one night stay but will come back one day for 👍
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Love the hotel top standard food amazing wish you could have bigger space downstairs bar space away from running kids
Stayed 2 nights in Jun 2022
Verified

10/10 Excellent

Faik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything top we will come again, kids friendly
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! There was a lot of attractions for children, big swimming pool open from 9-10pm, tasty food and really good service.
Stayed 6 nights in Aug 2023
Verified

10/10 Excellent

Lada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. Thank you.
Verified

6/10 Okay

Michal

Overall hotel is OK, but not 5 star hotel as they present it. Food very good. Staff doesn’t speak English (only front desk). Hotel is quite popular - a lot of guests, so expect lots of people everywhere. Unfortunately, facilities and equipment are quite limited for this amount of tourists - expect long waits for coffee and water (they have one water machine for the whole restaurant).
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel but overpriced compared to others

Nice, but not worth the money - 5* hotel but most 4* hotels in the same area are same if not better quality when it comes to comfort, services and overall level.
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Yuliia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 2 nights in Aug 2025
Verified

2/10 Terrible

Vadim

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel hat maximal 2-3 Sterne. Essen sehr schlecht. Zimmer wurde innerhalb von 4 Tagen NICHT Ein Mal aufgeräumt
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren bereits das zweite mal im Platinum Mountain Hotel und wir wurden wieder nicht enttäuscht. Wir hatten einen sehr schönen Urlaub gehabt. Wir kommen bestimmt noch einmal vorbei 😊. Einziger Kritikpunkt wäre beim Abendbuffet, vielleicht mal mehr Auswahl an kostenlosen Getränken außer Wasser, Tee und Kaffee bereitstellen. Ansonsten war alles Super.
Stayed 7 nights in Aug 2025
Verified

6/10 Okay

Alexej

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Positiv: richtig schönes Design, Zimmer sind geräumig, hochwertiges Bad. Schnelles Checkin. Hervorragender Badebereich, Ladeplätze für E-Autos, tolle Thai Massage. Mittel: Das Essen ist gut. Für Fleischliebhaber gibt es eine sehr große Auswahl, das Frühstück ist mehr als üppig und lässt fast keine Wünsche offen. Wir sind Pescetarier und fanden immer etwas, als Vegetarier wird man schon wesentlich weniger fündig, für Veganer sehr knapp. Schade fand ich, dass die Beschreibungen zu den Gerichten oft entweder fehlten oder nicht akkurat waren (zB ausgeschrieben waren Baked Beans, diese enthielten aber kleine Wurststücke, die nicht aufgeführt waren). Schade war: Ein Hotel lebt von den Menschen, diese waren leider ungenügend geschult oder motiviert, um die Wünsche der Gäste zu erfüllen. Es galt maximal Dienst nach Vorschrift. Auch wenn es seltene Ausnahmen gab, überragte der negative Gesamteindruck. Wünsche der Gäste ablesen Fehlanzeige, freundliches Lächeln auch Fehlanzeige. Zumindest Englisch bei den allermeisten - absolute Fehlanzeige. Beispiel: Wenn wir zum Essen mit einem Kleinkind kommen, darf man in 4 und erst recht in 5 Sterne Hotels erwarten, dass ein Kinderstuhl angeboten wird, hier Fehlanzeige. Wenn man Mitarbeitende um einen gebeten hat, wurde gekonnt ignoriert, oder so getan als würde man nicht verstehen. Im Endeffekt kümmerten wir uns an allen Tagen selbst um unsere Bedürfnisse. Anderen erging es leider genauso.
Stayed 4 nights in Feb 2025
Verified

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Entspricht nicht der Realität, kein 5* Hotel

Die Einrichtungen des Hotels sind gut. Die Sauna- und Badebereiche sind modern gestaltet, und generell ist die Ausstattung auf einem hohen Niveau. Leider wird dieser positive Eindruck vom Service massiv getrübt. Der Boden in der Sauna und im Badebereich war offensichtlich nicht regelmässig gereinigt – man konnte Staub und Schmutz deutlich sehen. Becher oder andere Utensilien wurden nicht nachgefüllt, was die Nutzung der Einrichtungen erschwert hat. Im Lobbybereich war zudem nie genug Platz für alle Gäste, was für ein Hotel dieser Grösse enttäuschend ist. Ein weiterer Kritikpunkt ist der unangenehme Geruch im Eingangsbereich, der stark an eine Küche erinnert. Ausserdem wirkte das Personal unmotiviert und wenig freundlich – niemand hat gelächelt, und man hatte den Eindruck, dass man eher als Belastung wahrgenommen wurde als Gast. Die Informationen im Zimmer entsprachen ebenfalls nicht der Realität. Zum Beispiel sollte es laut Infomaterial möglich sein, Speisen vom Restaurant Piatti aufs Zimmer zu bestellen, was jedoch nicht funktioniert hat. Solche Details sorgen für Frustration und hinterlassen einen schlechten Gesamteindruck. Insgesamt ist das Potenzial des Hotels durch die hervorragenden Facilities gross, aber der schlechte Service und die mangelnde Sorgfalt in vielen Bereichen haben unseren Aufenthalt leider negativ beeinflusst. Hier besteht dringender Nachholbedarf.
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Jens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Zimmer, gute Lage im Ort. Viele Möglichkeiten für Kinder. Einzig die Frühstückssituation ist etwas beschwerlich,da es einfach zu viele Menschen sind. Es ähnelt eher einer Bahnhofsatmosphäre.
Stayed 7 nights in Aug 2024
Verified

2/10 Terrible

Andreas

Disliked: Staff & service, amenities
Haustiere sind zwar erlaubt aber nicht erwünscht fast alle Grünanlagen sind für Hund gesperrt Beim Frühstücken ist es furchtbar laut wie in einer Kantine aus DDR Zeiten Das Hotel liegt auch nicht im Wald sondern am Stadtrand
Stayed 3 nights in Jul 2024
Verified

8/10 Good

Gregor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kurze Gedanken über mein Hotel erlebnis

Das Hotel gefiel mir sehr gut. Etwas viel Menschen zum Frühstück, noch mehr im Bad, aber kein Wunder, da es sehr viele Apartments Häuser noch dazu gehören. In der Hauptsaison hätte ich meine Bedenken, da ich schon etwas älter bin.
Stayed 7 nights in Apr 2024
Verified

6/10 Okay

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abendessen war nicht der gut, nicht viel Auswahl, Getränke waren Konzentrate die selbst geholt werden mussten, kein Service (bis auf Teller abräumen was sehr schnell ging) oder Möglichkeit einen Wein zum Abendessen zu bestellen. Außerdem Halbpension zu teuer im Verhältnis dazu, dass es viele Restaurants fussläufig mit besseren Preisen gibt. Frühstück war ok bis auf den Kaffee. Hotel war aber bis auf essen sehr sehr schön, modern und sauber. Erwachsenenzeiten im Bad sowie Bademeister. Kann man wirklich weiterempfehlen. Nur auf die HP würden wir verzichten.
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauberkeit und Hotelausstattung
Verified

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Najlepszy hotel w Szklarskiej Porębie

Najlepszy hotel dla rodzin z dziećmi. Mnóstwo atrakcji w hotelu, można nie wychodzić z hotelu. Jednak jak ktoś chciał pozwiedzać hotel przygotował wyjścia w góry z przewodnikiem, nordic walking z instruktorem, joga, zumba itp. Dla dzieci animatorzy przygotowali dużo atrakcji. Bardzo dobry basen wew. jak i zew. A wieczorem codziennie koncert. Dobre śniadania oraz Dania w restauracji. Gorąco polecam, my na pewno pojawimy się w hotelu jeszcze niejeden raz.
Stayed 5 nights in Jul 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Obiekt ok.

Wszystko w najlepszym porządku.
Stayed 3 nights in Aug 2021
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel godny polecenia

Hotel bez zarzutu. Jedynie uwagi do obsługi kelnerskiej restauracji hotelowej. Dodano do rachunku produkty, których nie zamawiałam, kelnerzy pospieszali jeśli pojawiało się więcej gości, a z kolei jeśli było ich mało to nie zawracali uwagi na nas.
Stayed 4 nights in Aug 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
😁😁😁
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

GRZEGORZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Platinum hotel wiosna

Lokalizacja dogodna zarówno dla wędrówek w góry i do centrum. Biedronka 20m. Polecam
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Justyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nowoczesny górski hotel z pysznym jedzeniem

Nowoczesny hotel o pięknej architekturze wpasowanej w górski krajobraz w b. dobrej lokalizacji zarówno jeżeli chodzi o centrum Szklarskiej z restauracjami jak i odległość od stoku. Pyszne śniadania i obiadokolacje (rewelacyjny żurek i krupnik:) ). Zabawa sylwestrowa z dwoma zespołami. Można było więc tańczyć nieprzerwanie do rana;) Basen z idealną wodą do pływania bez szoku termicznego;) Pomocna i miła obsługa. Część pobytu byliśmy w apartamentach- wielki plus za saunę w pokoju:)
Stayed 3 nights in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, close to town and to the ski lifts. Its was new with all the amenities that you would expect from a 5 star hotel. There were some teething problems like cleaning not being done in time as they were so busy, but I feel that they will sort them out as they become more established.
Stayed 5 nights in Jan 2020