Holiday Inn Express & Suites Tacoma by IHG offers its guests an indoor pool and a 24-hour fitness center. Public spaces have free WiFi. There's an onsite 24-hour business center. Free breakfast is served. The business-friendly Holiday Inn Express & Suites Tacoma by IHG also features multilingual staff, coffee/tea in a common area, and laundry facilities. Self parking is free.
Staff were courteous, kind, and helpful. The room was comfortable. Breakfast was very nice with lots of variety and protein options. We appreciated the laundry room as well.
I am writing to express some serious concerns that impacted our recent stay.
While in our room, my family and I experienced an inappropriate and hostile interaction from another guest. Someone called our room and aggressively told us to "shut the f*** up." This was followed by loud banging on our wall. At the time, my husband was simply playing with our two young children. If there were any concerns about noise, a respectful approach would have been appreciated.
Additionally, during our time at the pool, my daughter and I were shocked to discover feces on the side of the area near the hot tub. We had been there for nearly two hours and only noticed it shortly before leaving. This raises serious concerns about the poolâs cleanliness and monitoring, particularly for families with small children.
Average hotel experience. It was nice to have parking at the hotel, yet it wouldâve been better if there was a walkway to the front lobby, instead you have to walk all the way around other cars or between cars, and over some dirt. Itâs easy in and out, and the check in was easy. The area is not the best but doesnât feel unsafe.
Nice hotel! Staff was very friendly. Check-in was quick even though I didnât get in until very late at night. Room was clean and comfortable. Doesnât seem to be in the NICEST part of town, but I never felt unsafe at any point. Would definitely stay here again.
Driving for many hours to our destination, we decided to take a break and take our chances with this hotel. We didnât miss! The beds were super comfy, huge shower and space to hang out belongings was a plus. The breakfast was delicious. I would highly recommend this hotel and would definitely stay here again.