The location really canât be beat, just a one-minute walk from Zhongxiao Xinsheng MRT Exit 3, which made getting around super easy.
Check-in on the night of 15 June was a bit underwhelming. The front desk staff that night wasnât very warm. I politely asked if it was possible to be on the same floor as my family member, and she simply said ânoâ without any effort to assist or offer alternatives. While she did explain the hotel details, her tone felt robotic, not what youâd expect from a hotel of this standard. It also felt like she didnât expect guests to check in around midnight (which was our case, at around 12am on 16 June).
Aside from that, the rest of the staff were great. Most front desk and concierge team members were friendly and helpful. However, staff here tend to stick strictly to rules and procedures, which can feel a bit inflexible at times. One concierge staff member who helped with our luggage on 18 June stood out for the wrong reason, he seemed impatient and unfriendly.
The 2nd floor lounge was as cozy as always, but the midnight closing time felt a little early for guests looking for a quiet place to unwind later at night.
Housekeeping was excellent. Every staff member we encountered was polite, efficient, and professional, definitely one of the highlights of our stay.
This was our second time staying here after 2.5 years, and overall, the service has improved, likely to better cater to the many Japanese guests.
