Ratings based on 337 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 11, 2024 on Hotels
Comment from Hotel Management
Mar. 13, 2024 by Wannasiri Phophan, Hotel Management
Thank you for your review and feedback on your stay with us! We hope to welcome you back to La Vela Khaolak in the near future
by A traveller
Posted Jan. 12, 2024 on Expedia
Friendly service
Comment from Hotel Management
Jan. 15, 2024 by Wannasiri Phophan, Hotel Management
Thank you for your review.
by A traveller
Posted Nov. 19, 2023 on Hotels
Comment from Hotel Management
Nov. 20, 2023 by James Hang, Hotel Management
Thank you for your reviewBest RegardsJames Hang
by A traveller
Best place to stay in Khao Lak!
Posted Oct. 31, 2023 on HotelsEverything was just perfect: convenient location close to town, great amenities and direct access to the beach.
Special mention to the staff, they were amazing!
Breakfast was just amazing! (probably one of the best I had in hotels in terms of variety and taste!)
Comment from Hotel Management
Nov. 2, 2023 by James Hang, Hotel Management
Thank you for your review!Best RegardsJames Hang
by A traveller
Amazing resort....worth visiting.. no regrets
Posted Oct. 11, 2023 on HotelsOne of the best places we have stayed, beautiful hotel, nice food, excellent customer service (so friendly people)
Close to proximity and beach front
Comment from Hotel Management
Oct. 13, 2023 by James Hang, Hotel Management
Thank you for your reviewBest RegardsJames Hang
by A traveller
Posted Aug. 12, 2023 on Expedia
Comment from Hotel Management
Sep. 4, 2023 by James Hang, Hotel Management
Thank you for your reviewBest RegardsJames Hang
by A traveller
Not a 5 star hotel.
Posted Jun. 13, 2023 on HotelsNo Gold VIP recognition or benefits upon checkin. Staff has no idea what it is.
Poor parking. Hard to navigate hotel from lobby to beach. Had top floor ocean front room with good view. Bathtub on balcony wouldn’t drain. Pillows and mattress are dated and not 5 star. Breakfast was fine. There are better properties to stay at. Disappointed in this ‘5 star’ hotel.
Comment from Hotel Management
Jun. 14, 2023 by James Hang, Hotel Management
Thank you for your comments. Our team has conducted, checked and investigated your booking. it was sent over without any VIP benefit instructions by Expedia. We upgraded your room regardless .Parking at the front of hotel has 20 lots and at the back of the hotel has over 50 lots. Our hotel layout is circular and the beach is visible from most parts of the hotel with pathways leading up to the beach front. Pillows and mattress have been changed a year ago. Drainage is being rectified by our engineering team after checking out. We hope that you are able to clear up the miscommunication of the confirmation letter which was sent to our hotel staff from Expedia, as this has clearly affected your stay and we also hope that you will be able to enjoy a much better stay with us should your travel brings you to this part of the region again.Best Regards,James Hang
by A traveller
Posted Jun. 13, 2023 on Expedia
Comment from Hotel Management
Jul. 9, 2023 by James Hang, Hotel Management
Thank you for your review and scoreBest RegardsJames Hang
by A traveller
Posted May 14, 2023 on Hotels
Comment from Hotel Management
May 19, 2023 by James Hang , Hotel Management
Thank You for your review Best RegardsJames Hang
by A traveller
Posted May 12, 2023 on Expedia
Comment from Hotel Management
Jun. 8, 2023 by James Hang, Hotel Management
Thank you for your score and review!Best Regards,James Hang
