Note fondée sur 265 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,5 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 déc. 2019 sur Hotels
Les activités liées à l'hotel se terminent vers 14 h 00, heure du check in c'est un peu trop tôt
Commentaires de Gestion de l’hôtel
22 févr. 2020 par Zoe, Gestion de l’hôtel
Thank you for your review Joel. Check in time is from 2pm. The activities open from 8:30 am. Guests are more than welcome to come to the property before check in time to participate. :)
par un voyageur
Publié le 22 oct. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
3 mars 2020 par Zoe, Gestion de l’hôtel
Thanks for the great review!
par un voyageur
Publié le 7 mars 2024 sur Expedia
Loved the venue for the wedding we attended.
The rainforest backdrop, the food and the staff were exceptional
The room was very clean and staff extremely helpful
The bathroom floor was slippery and the shower extremely slippery. Difficult for us in our 70s
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Cedar Creek Lodges - Management, Gestion de l’hôtel
Thank you for your feedback Edith. We are pleased to hear you enjoyed your time with us
par un voyageur
Publié le 25 janv. 2024 sur Wotif
The majority of the property is either closed or under repair due to tornado damage . dining only available Thursday onwards . No alternative available except the township itself . Rooms in the lodges are dated and in need of some internal repairs . Adequate
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Cedar Creek Lodges - Management, Gestion de l’hôtel
Hi Margaret, I am unsure of what you are referring to as being closed. All of our activities are operational aside from the Canyon Flyer, which unfortunately received significant damage in the recent storms. Selected activities operate over weekend periods, this information is clearly outlined on our website, as is our Rainforest Restaurant opening hours. Definitely best to check all this information prior to arriving to make the most of your stay. Thank you for your feedback.
par un voyageur
Publié le 7 janv. 2024 sur Wotif
par un voyageur
Publié le 6 janv. 2024 sur Wotif
par un voyageur
Publié le 5 janv. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
11 janv. 2024 par Cedar Creek Lodges - Management, Gestion de l’hôtel
Thank you for your review Rebecca :)
par un voyageur
Publié le 4 janv. 2024 sur Wotif
Due to horrible weather and no access to property- your site giving to book this Cedar Lodge ???
There was access to property, no lights, Police closed all roads due to flooding and we stuck in middle without any Hotel booking , called to Cedar Lodge 10 times , no pick , left 5 messages , not single reply, we stuck with family in Jungle on Mountain road , its shame , asked them Refund , asap , still waiting, I am waiting your reply also .
Thanks , Sandeep
Commentaires de Gestion de l’hôtel
11 janv. 2024 par Cedar Creek Lodges - Management, Gestion de l’hôtel
Firstly Sandeep, we were hit with a tornado on Christmas Day followed by a severe weather system on New Years Day which caused localised flooding and road closures. All of which were out of our control and unprecedent events. We were not contactable as you stated, due to all communications cut off and power being out on the mountain. Again, something we did not anticipate or have any control over. When staff were able to safely depart from the property we were then only able to begin communications with guests while being offsite. This unfortunately wasn't until 1pm on New Years Day. We understand that it was not an immediate communication, however the best we could do under the circumstances. As you had booked with Expedia, their communications were inconsistent with their guests and we have investigated this through them.
par un voyageur
Publié le 29 déc. 2023 sur Wotif
Beautiful place to stay . Nice and quier rooms , closest to activities .
Great customer service .
Commentaires de Gestion de l’hôtel
4 janv. 2024 par Cedar Creek Lodges - Management, Gestion de l’hôtel
Thank you for your lovely review Stefani :)
par un voyageur
Publié le 5 déc. 2023 sur Wotif
One of the worst value for money accomodation we have ever had! While searching for power point to plug my cpap machine in, needed to pull bed forward, build up of fluff dust ect very poor… water pressure in the shower practically non existent.. spindle in taps bent making them hard to turn…will never recommend their accomodation to anyone!!
Commentaires de Gestion de l’hôtel
21 déc. 2023 par Cedar Creek Lodges - Management, Gestion de l’hôtel
Thank you for your feedback David. We believe our Reservations Manager has reached out to you to discuss further. Your concerns have been passed on to appropriate Managers for review.
