Note fondée sur 663 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Battle Creek
Publié le 5 mai 2024
Never cleaned room never changed or made up bed. After requesting towels had to go get them twice. Never emptied trash. No bar soap. Expressed displeasure to front desk on checkout Unconcerned. Reqested military discount stated it was to late.
Commentaires de Gestion de l’hôtel
6 mai 2024 par Mike K, Gestion de l’hôtel
Hello Veola! We are so sorry to see the low score. I did confirm with desk and housekeeping team that when you added the extra night, the room was serviced on Friday. Hilton hotels have gone to bulk amenities to save the earth from bar soap; but we have those available upon request. And you received an Expedia discount and the best rate we had; military on top of that (which has to be for official government business) is not permitted I'm afraid, like most hotels. We will improve based on your comments!
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Staff was exceptionally helpful and friendly
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Mike K, Gestion de l’hôtel
Thank you Lonnie!We work for you and are so happy you liked the service! Please come back soon!
par un voyageur
Nice spot lots of food options
Publié le 17 févr. 2024 sur HotelsGreat spot plenty of restaurants and food options and very quiet for the most part
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Mike K, Gestion de l’hôtel
Thank you, Julio! We loved having you here with us and are so thankful you chose our hotel. Please come back soon!
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Nice hotel, helpful staff. Only reason for a 4 in cleanliness was that room obviously had nit been vacuumed in between guests. Otherwise, excellent.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Mike K, Gestion de l’hôtel
Thank you Catherine! We are so thankful for the kind review and feedback. We had one vacuum with an issue with its belt, that may have been why it did not look as perfect as it should. We will improve! Thank you so much and please come back.
par un voyageur
Wonderful place to stay
Publié le 8 févr. 2024 sur HotelsThis hotel is wonderful! It is very clean, every single staff member I encounter was extremely pleasant, it is in a great location with several restaurants and bars walkable, and the bed is extremely comfortable. Not much more you could ask for.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Mike K, Gestion de l’hôtel
Thank you Sarah for this awesome review! We work for you and are honored you would choose our hotel. Thank you for the kind words and please do come back and see us!
par un voyageur
Publié le 31 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Mike K, Gestion de l’hôtel
Thank you Jay! Plese come back and see us! We appreciat you so much!
par un voyageur
Publié le 25 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 janv. 2024 par Mike K, Gestion de l’hôtel
Thank you, Benjamin!!! We loved having you with us and thank you for your trust and business. Please come back soon and on behalf of the staff, thank you again!
par un voyageur
Publié le 13 janv. 2024 sur Expedia
I gave an average because the room was not cleaned and no fresh towels for the next day.
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Mike K, Gestion de l’hôtel
Hello Belinda! Thank you for staying with us. Hilton brand standard calls for the rooms to be cleaned every other day. We have housekeeping available 24 hours a day upon request, I apologize if that was not clear at check in. Just dial "0" at anytime on your phone and we can have housekeeping up within 30 minutes; please do try us again. Thank you
par un voyageur
Publié le 6 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Mike K, Gestion de l’hôtel
Thank you, Lismeris! Happy New Year and thank you for staying with us! Come back soon!
par un voyageur
Publié le 6 janv. 2024 sur Expedia
Nice room and very quiet stay.
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Mike K, Gestion de l’hôtel
Thank you, Deborah! We are so thankful for your business and for you choosing our hotel. Please come back soon!
