Ratings based on 961 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 10, 2024 on Expedia
Comment from Hotel Management
Mar. 4, 2024 by The Hyatt Regency Guam Team , Hotel Management
Dear M/M NormanHafa Adai from Hyatt Regency Guam.Thank you for rating us with the highest score.We look forward to welcoming you again here at Hyatt Regency Guam.Sincerely,
by A traveller
Posted Feb. 2, 2024 on Expedia
Great customer service
Comment from Hotel Management
Mar. 4, 2024 by The Hyatt Regency Guam Team , Hotel Management
Dear M/M LowellaHafa Adai from Hyatt Regency Guam.We appreciate your positive score and positive feedback in regards to your recent stay with us.We hope to welcome you back again soon to your home away from home!Sincerely,
by A traveller
Posted Jan. 2, 2024 on Expedia
Check in time is at 3:00. We came at 3:30pm however we were told room is not ready and we will be upgraded but we have to wait because the room is in progress of cleaning. So we agreed. We waited for one hour and a half before we got a room and it is not the room that we were told. Room was dusty. It has feathers of birds on the floor and has a cockroach.
Comment from Hotel Management
Jan. 5, 2024 by The Hyatt Regency Guam Team , Hotel Management
Dear Ms. Maria TeresaHafa Adai from Hyatt Regency Guam.Thank you for sharing your experience on your recent stay with us. Upon receipt of your feedback, I have shared your comments with our entire management team. Please rest assured your concerns are well noted and your feedback will be shared with the entire team as a case study.It is important to us that we continue to do what we can to improve the overall experience of our guests and receiving your feedback will allow us to identify areas where we can improve both our product and service. We look forward to welcoming you back to Hyatt Regency Guam.Sincerely,
by A traveller
Posted Dec. 31, 2023 on Hotels
Comment from Hotel Management
Jan. 2, 2024 by The Hyatt Regency Guam Team , Hotel Management
Dear M/M Glaiza ViHafa Adai from Hyatt Regency Guam.We appreciate your score in regards to your recent stay with us.We hope to welcome you back again soon to your home away from home!Sincerely,
by A traveller
Posted Dec. 26, 2023 on Expedia
The room was dirty and couldn’t get any better. You can’t tell from the pics but the bathroom is not closed off from the room. Had booked the room with the breakfast add-on, but the option disappears when you pay. Tried to contact the hotel to resolve it, but no response. The geyser fountain drowned out the ocean and the artificial frog noise was distracting.
Comment from Hotel Management
Jan. 2, 2024 by The Hyatt Regency Guam Team , Hotel Management
Dear M/M GinaHafa Adai from Hyatt Regency Guam.Thank you for sharing your experience on your recent stay with us. Upon receipt of your feedback, I have shared your comments with our entire management team. Please rest assured your concerns are well noted and your feedback will be shared with the entire team as a case study.It is important to us that we continue to do what we can to improve the overall experience of our guests and receiving your feedback will allow us to identify areas where we can improve both our product and service. We look forward to welcoming you back to Hyatt Regency Guam.Sincerely,
by A traveller
Posted Dec. 23, 2023 on Hotels
Comment from Hotel Management
Jan. 2, 2024 by The Hyatt Regency Guam Team , Hotel Management
Dear M/M RobertoHafa Adai from Hyatt Regency Guam.Thank you for rating us with the highest score.We look forward to welcoming you again here at Hyatt Regency Guam.Sincerely,
by A traveller
Nice location
Posted Dec. 12, 2023 on HotelsI spent wonderful time during stay at this hotel. It was a convenient location from airport and there are many nice restaurants near hotel.
Comment from Hotel Management
Jan. 2, 2024 by The Hyatt Regency Guam Team , Hotel Management
Dear M/M HiroshiHafa Adai from Hyatt Regency Guam.Thank you for sharing your experience on your recent stay with us and thank you again for rating us with the highest score.We look forward to welcoming you again here at Hyatt Regency Guam.Sincerely,
by A traveller
Posted Sep. 10, 2023 on Expedia
Comment from Hotel Management
Nov. 7, 2023 by The Hyatt Regency Guam Team , Hotel Management
Dear Valued Guest Hafa Adai from Hyatt Regency Guam.Thank you for rating us with the highest score.We look forward to welcoming you again here at Hyatt Regency Guam.Sincerely,
by A traveller
Posted Aug. 25, 2023 on Expedia
Housekeeping was terrible. Pool was dirty. Very limited dining options this time
Comment from Hotel Management
Aug. 27, 2023 by The Hyatt Regency Guam Team , Hotel Management
Dear Mr. AlejandroHafa Adai from Hyatt Regency Guam.Thank you for sharing your experience on your recent stay with us.Upon receipt of your feedback, I have shared your comments with our entire management team. Please rest assured your concerns about our hotel is well noted and your feedback will be shared with the entire team as a case study.It is important to us that we continue to do what we can to improve the overall experience of our guests and receiving your feedback will allow us to identify areas where we can improve both our product and service. We look forward to welcoming you back to Hyatt Regency Guam.
by A traveller
Posted Aug. 23, 2023 on Expedia
Beautiful
Comment from Hotel Management
Aug. 25, 2023 by The Hyatt Regency Guam Team , Hotel Management
Dear JoeAnn and VirgilioHafa Adai from Hyatt Regency Guam.Thank you for rating us with the highest score.We look forward to welcoming you again here at Hyatt Regency Guam.
