Ratings based on 119 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 12, 2019 on Hotels
Comment from Hotel Management
Nov. 12, 2019 by Tricia , Hotel Management
Hi You Jin,
We are sorry for your experience. Please feel free to contact us to let us know what happened. Thank you!
by A traveller
Posted Sep. 30, 2019 on Expedia
The apartment was so clean, things inside were pretty and complete. Location was perfect for my family.
Comment from Hotel Management
Oct. 2, 2019 by Tricia, Hotel Management
Thank you, DJ! Im glad you enjoyed your stay.
by A traveller
Great stay
Posted Sep. 29, 2019 on HotelsLocation was 5 minute drive to Micronesia mall and to Tumon. Best to rent a car when booking in this place. Great space, perfect for families, very clean. Kitchen was well equipped. Tv had a lot of cable channels :) Washer and dryer available.For check in, best to inform the hotel in advance regarding arrival time. Enjoyed our stay, we will be back!
Comment from Hotel Management
Sep. 29, 2019 by Tricia , Hotel Management
Thank you for staying with us! We are so glad we enjoyed your stay.
by A traveller
Posted Aug. 12, 2019 on Expedia
It is adequate to family with large members.
Good acess, Good condition, quite environment
Comment from Hotel Management
Sep. 12, 2019 by Tricia , Hotel Management
Thank you for your feedback! We hope to have you back in Tumon Bel-Air.
by A traveller
Posted Dec. 28, 2018 on Expedia
My reservation wasn’t received, and the gate was closed, there was no body when we got there. We were with our children 4 year old and 1 year old twins, so I was so worried
Comment from Hotel Management
Jan. 15, 2019 by Tricia , Hotel Management
Thank you for your taking time in sharing your feedback. We apologize for the miscommunication that happened.
We hope you enjoyed your stay in Guam.
by A traveller
Not up to expectations
Posted Aug. 25, 2018 on Expedia
Pros: It is spacious. Two carpark space per house.
Cons: Housekeeping is standard, why would people come to clean the house when they are on vacations? The place needs to be kept much cleaner in the first p
Location: Maru Restaurant is excellent, nearby.
A 3-bedroom house charging HKD$3k per night in Guam, I'd be expecting more.
The place is rather dirty, the floor was oily, couch was dusty, bedsheets had stinks. The worst part is - you are supposed to clean the house else you need to pay USD$60 for house keeping. They won't even come to do the trash for you. 3 bedrooms you get 6 towels but if you need more (water activities etc), they won't give you additional, they will ask you to wash them. We had to ask for a hairdryer. Wifi was broken for the first 2 days and we had to ask them to fix it. Don't expect immediate service when you call, a typical wait is 1 hour, but to be fair, if they tell you 1 hour, they will really be on time.
Good range of kitchen utilities but some of them don't work.
Honestly i am not sure how it got rating 4.2 (when i booked thatz the rating on Expedia)
Comment from Hotel Management
Aug. 31, 2018 by Reservations, Hotel Management
Dear Kathy,
Thank you for letting us know about your concerns. We will take note of all your concerns so we can improve our service better.
As for housekeeping, it is indicated in Expedia website that there is a fee for housecleaning if you opt to have your unit cleaned.
Have a great day!
by A traveller
Posted Apr. 11, 2018 on Hotels
The place has a good location, good service.
Comment from Hotel Management
Apr. 17, 2018 by Reservations, Hotel Management
Hi Ricky,
Hafa Adai!
Thank you very much for you message. We are glad you enjoyed your stay with us.
We hope to see you back in Guam.
by A traveller
Posted Sep. 28, 2017 on Hotels
by A traveller from Philippines
NOT A SERVICED RESIDENCE!
Posted Nov. 4, 2016 on Expedia
Pros: The property is actually a subdivision so security was a plus, location was good if you have a car. The house is relatively new with 3 bedrooms
Cons: Misleading information about the property being a "SERVICED RESIDENCE" which is NOT because the house only gets cleaned after you check-out - NO Daily Cleaning Service. The pillow cases and bed covers were also old and had some hair in it. No basic toiletries either.
Location: Location is good if you have a car, just 5-10 minutes from Tumon, tourist area of Guam. If you don't have a car, this place is bad.
by A traveller
awesome
Posted Sep. 5, 2016 on HotelsI have stayed there now twice, and it's a beautiful neighborhood. and if you bring any issues to them they will try to fix right away. however out of the two units I have stayed in. I did have AC problems in the master bedroom. they did move me to another unit and it worked fine.
