Ratings based on 630 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 9, 2024
The hotel staff was wonderful. Maverick was exceptional. He was very helpful and accommodating. Hotel was picturesque and very clean
by A traveller
Posted Feb. 19, 2024 on Expedia
by A traveller
Posted Feb. 12, 2024 on Expedia
The pool was amazing, but i didnt have hot water for showers. I understand im in Mexico so I didnt want to make a fuss, but the receptionist didnt seem to care at check out. I thought maybe the hotel would pay for my two drinks I bought at the pool. The receptionist wasnt very friendly in general.
by A traveller
Posted Jan. 24, 2024 on Expedia
Beautiful with a nice view
by A traveller
Posted Jan. 5, 2024 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by San Javier, Hotel Management
gracias
by A traveller
Posted Jan. 4, 2024 on Expedia
by A traveller
Posted Jan. 3, 2024 on Expedia
Property was cute on the main area. You feel secluded from the city. Peacocks roaming around and tons of plants. Staff was nice. Room on the other hand... very basic for what you pay. Noisy from other guest. Main door is white glass so light from hall illuminated room. Hallway lights keept turning on multiple times during night waking me up with brightness. TV had broken coaxial so chanels where blurry. Wifi router was next to my room yet signal kept cutting. Bathtup was very hard to get in and out and leaked alot to the bathroom floor. Beds where super stiff. Room service left my window blinds open that faced main hall so other guest could see our luggage ans stuff laying out. The free continental breakfast is a small cup of juice or fruits (not both), a coffe or tea and toast. They never had toast so they gave us muffins. The fruit was about 1/3 of a banana and about 1/10 of a countalope. They offer about $1.50 off some menu items. So we opted to pay for a more decent breakfast. Sadly the food was bad. I could not finish my chilaqules and made a comment to staff who did not offer to remedy it.
Otherwise property is super cute if you want to hang out by the pool area.
Comment from Hotel Management
Jan. 9, 2024 by San Javier, Hotel Management
Thanks
by A traveller
Posted Dec. 29, 2023 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by San Javier, Hotel Management
gracias
by A traveller
Posted Dec. 8, 2023 on Hotels
Comment from Hotel Management
Dec. 11, 2023 by SAN JAVIER, Hotel Management
Un placer recibirlos
by A traveller
Posted Nov. 11, 2023 on Expedia
Great place, clean and confortable.
Comment from Hotel Management
Nov. 16, 2023 by SAN JAVIER, Hotel Management
thanks for your comments
