Note fondée sur 892 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 mai 2024
par un voyageur
Publié le 10 avr. 2024
We were able to check in early. It was very peaceful. The continental breakfast was exceptional. Everything was fresh and tasty. The staff we I interacted with were friendly and helpful.
Commentaires de Gestion de l’hôtel
22 avr. 2024 par BW Red Casino, Gestion de l’hôtel
Dear Linda Thank you for taking the time to complete a survey for your stay. We our glad that we could accommodate an early check in for you and that you liked the breakfast and friendly staff. We look forward to seeing you again in the future.
par un voyageur
Publié le 5 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 mars 2024 par BW Red Casino, Gestion de l’hôtel
Dear Vickie Thank you for completing a survey for your stay and we look forward to seeing you again in the future.
par un voyageur
Publié le 5 mars 2024
Decent property, check-in was excellent.
No shuttle for the Windstar Casino was available
The biggest complaint was the house keeping staff sounded like they were having a block part outside my door at 9:00am. Yelling down the hall and slamming cart into doors and wall.
Commentaires de Gestion de l’hôtel
11 mars 2024 par BW Red Casino, Gestion de l’hôtel
Dear Robert Thank you for taking the time to complete a survey for your stay and letting us know what you liked and didn't like. We are also sorry to hear about your bad experience with the housekeeping. We apologize that your overall experience did not meet your expectations, and we hope in the future we could offer a much better experience.
par un voyageur
Publié le 5 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 mars 2024 par BW Red Casino, Gestion de l’hôtel
Dear William, Thank you for completing a survey for your stay and we look forward to seeing you again in the future.
par un voyageur
Publié le 4 mars 2024
It would be better if the casino shuttle ran to and from this property
Commentaires de Gestion de l’hôtel
11 mars 2024 par BW Red Casino, Gestion de l’hôtel
Dear Robert Thank you for taking the time to complete a survey for your stay. We appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you and we look forward to hosting you again in the future!
par un voyageur
Publié le 3 mars 2024 sur Expedia
Needs updated. Rooms are dark not enough lite in room.
Commentaires de Gestion de l’hôtel
4 mars 2024 par BW Red Casino, Gestion de l’hôtel
Dear John Thank you for completing a survey for your stay. We appreciate all guest comments to help us improve our hotel, so that all guest can enjoy there stay. We look forward to seeing you again in the future.
par un voyageur
Publié le 29 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par BW Red Casino, Gestion de l’hôtel
Dear Rosalinda Thank you for completing a survey for your stay and we look forward to seeing you again in the future.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
The front desk refused to give me a Checkout Document Receipt with the reason she couldn’t because I prepaid on Expedia. I wanted the normal Checkout (Dated, with your Room Number) Receipt that is normally slipped under your door the morning of your Checkout. If not slipped under the door the morning of Checkout, one may get it at the Front Desk. This is good to have for one’s records, to show what Room one stayed in along with the Checkin and Checout Dates stayed. Both women (checkin( checkout) were rather cold, unwelcoming and curt.
Commentaires de Gestion de l’hôtel
11 mars 2024 par BW Red Casino, Gestion de l’hôtel
Dear Veronica Thank you for taking the time to complete a survey for your stay. We are sorry to hear about your bad experience. We are normally known for our exceptional attention to detail and we regret that we missed the mark during your stay. We have been told by Expedia if your reservation is prepaid by them, we do not give receipts out to the guest. Expedia emails you a receipt prior to your check in. So, in the future if you would like a receipt make sure you do not book a prepaid reservation. They have reservations that you can book thru them that our hotel collect (and yes, we can give a receipt for this kind of reservation). We hope to see you in the future.
par un voyageur
Publié le 27 févr. 2024 sur Hotels
As soon as you walk in it smells nice and clean. HELP was amazing and very friendly. it was very nice and quiet!!
Commentaires de Gestion de l’hôtel
4 mars 2024 par BW Red Casino, Gestion de l’hôtel
Dear Irene, Thank you for completing a survey for your stay and we are super excited that you enjoyed your self. We look forward to hosting you again in the future.
