Note fondée sur 872 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,7 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mars 2024 par MP - Guest Relations Manager , Gestion de l’hôtel
Hello Denise, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
par un voyageur
Publié le 6 mars 2024 sur Expedia
I got in the shower and there was no soap. This was a big issue for me. I was in a hurry and no soap. When I left, I told the front desk, and she said the soap dispenser wasn’t working yet, and the person who checked me in was supposed to give me a bar of soap. This was my big frustration of the trip. Hot shower, no soap.
Commentaires de Gestion de l’hôtel
16 mars 2024 par MP - Guest Relations Manager , Gestion de l’hôtel
Hello Whitney, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.
par un voyageur
Poor Breakfast
Publié le 4 mars 2024 sur HotelsOur biggest displeasure was breakfast. This wad was the worst, most disappointing we ever experienced in a hotel.
Commentaires de Gestion de l’hôtel
16 mars 2024 par MP - Guest Relations Manager , Gestion de l’hôtel
Hello Samuel, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.
par un voyageur
Not clean
Publié le 3 mars 2024 sur HotelsThe room and pillows smelled like urine. There was blood on the sheets and bed spread. Crumbs in the bed. Even the towels had makeup on them.
Commentaires de Gestion de l’hôtel
16 mars 2024 par MP - Guest Relations Manager , Gestion de l’hôtel
Hello Valued Customer, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.
par un voyageur
Publié le 2 mars 2024 sur Expedia
1 room smelled like pure concentrated pine sol which made it hard to breathe and had dried stains (that looked like blood)on the sheets and pillow case and the other contained bed bugs
Commentaires de Gestion de l’hôtel
19 mars 2024 par MP - Guest Relations Manager , Gestion de l’hôtel
Hello Courtney, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mars 2024 par MP - Guest Relations Manager , Gestion de l’hôtel
Hello Riguberto, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
par un voyageur
Publié le 27 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 mars 2024 par MP - Guest Relations Manager , Gestion de l’hôtel
Hello Irma, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Check-in was nice. The young lady at the front desk was very busy but she checked everyone in smoothly and fast.
Commentaires de Gestion de l’hôtel
19 mars 2024 par MP - Guest Relations Manager , Gestion de l’hôtel
Hello Joan, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
par un voyageur
Publié le 26 févr. 2024 sur Expedia
This place is an 50 dollar a night hotel that charges 5 star prices just because of its proximity to WinStar.
I get it. Location means alot... but if your gonna price gouge your customers then make the place look like you give a f*ck.
Update the bedding, update the TVs, make the breakfast better. Charging $270 a night should get us a little more than corn flakes, and apple juice.
Commentaires de Gestion de l’hôtel
19 mars 2024 par MP - Guest Relations Manager , Gestion de l’hôtel
Hello Justin, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.
par un voyageur
Excellent stay
Publié le 25 févr. 2024 sur HotelsQuick and easy check in. Staff was very friendly. Room was incredibly clean and bigger than expected. Plenty of space!
Commentaires de Gestion de l’hôtel
19 mars 2024 par MP - Guest Relations Manager , Gestion de l’hôtel
Hello Kelli, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
