Note fondée sur 92 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Trop grand complexe
Publié le 16 janv. 2024 sur HotelsLe complexe est situé en bord de mer.
Il est fréquenté majoritairement par des russes.
Énormément de monde au petit déjeuner.
Le personnel de l'accueil n'est pas aimable du tout.
Je me suis même fait rouspèté par un membre de l'accueil lorsque j'ai voulu m'inscrire pour la nevette se rendant au marché.
Cet hôtel est trop grand, pas à taille humaine et cela se ressent sur le personnel de l'accueil.
Seuls les russes semblent les bienvenus.
par un voyageur
Publié le 7 mars 2020 sur Hotels
Tres bon hotel, proximite plage, personnel sympa, proximite petit resto.
Commentaires de Gestion de l’hôtel
9 mars 2020 par Abby, Gestion de l’hôtel
Dear Anonymous,
Greetings from Khaolak Emerald Resort & Spa.... Traditional Thai style luxury beach resort on Tropical Island.
Thank you for sharing your excellent review via Expedia page it truly appreciate.
Emerald had our own concept and standard which are combined for both Thai & Emerald hospitality to offer to all of our guests by ensuring that all need to be a great memory and value for money.
We are pleased to know that you enjoyed our friendly atmosphere, restaurants, services, property, facility and our staff truly impressed you. We are delighted to hear your stay with us was satisfactory.
Kindly be informed that your positive input about our staff has been shared with them and we are glad that you had enjoyed our excellent service you received from our staff.
Once again, Thank you very much for your positive comment and we look forward to warm welcoming you back here as one of our returning guest soon.
Best Regards,
Arlene C.Fabie (Abby)
Welcome Manager
Khao Lak Emerald Resort & Spa
par un voyageur
Publié le 20 mai 2019 sur Expedia
Commentaires de Gestion de l’hôtel
1 juin 2019 par The Management Team -Khao Lak Emerald Beach Resort, Gestion de l’hôtel
Dear Valued Guests,
We greatly appreciate that you took your precious time to give us a positive rating.
We are very pleased to know that you enjoyed your stay with us and we are greatly hoping that we can welcome you back again here in the nearest future.
par un voyageur
Publié le 20 mai 2019 sur Expedia
Les piscines mériteraient d’être plus nettoyées voir filtrées
Sinon le reste est très bien
Commentaires de Gestion de l’hôtel
1 juin 2019 par The Management Team- Khao Lak Emerald Resort & Spa, Gestion de l’hôtel
Dear Valued Guest,
Thank you that you took time to give us a great feedback with regards your recent stay with Khao Lak Emerald Beach Resort & Spa.
We are very delighted to know that you had a great holiday with us.
As for the pool, we have a standby pool attendant staff everyday to consistently monitor the cleanliness of the pool but rest assured that we will gladly share your comment to the concerned department to prevent this similar incident to happen in the future.
Once again, Thank you for sharing your valuable feedback and we are greatly hoping to have you back again as our returning guests.
par un voyageur
Publié le 25 avr. 2019 sur Expedia
L'accueil et le service proposé a été très apprécié. Face aux éventuels problèmes rencontrés, le personnel s'est toujours efforcé de nous trouver la meilleure solution.
Petit déjeuner très bien, emplacement de l'hotel bien positionné dans la région de Khao lak pour diverses excursions une activité sympa dans les alentours de l'hotel (resto, massages, etc).
Petite remarque: une brève présentation des services de l'hotel (navette gratuite vers Khaolak à certaines heures, etc) serait un point d'amélioration à apporter.
Commentaires de Gestion de l’hôtel
30 avr. 2019 par Management - team Khaolak Emerald, Gestion de l’hôtel
Dear Valued Guests,
Thank you for choosing Khao Lak Emerald Beach Resort & Spa to be part of your precious holiday. Our objective is to deliver service excellence to all our guests and we are glad to know that our team members made it possible during your stay.
Normally, all our guests are briefed by our reception staff about the hotel information and events upon check in and all additional questions are gladly entertained. Nevertheless, thank you for your suggestions about this matter as it is always important to us to know your feedbacks and suggestions for a better improvement of our facilities and services.
Moreover, our restaurant staff would be happy to know that you appreciated the breakfast which we are continually working hard to improve to suit the taste of all our diverse guests.
Once again, thank you for choosing us and we are looking forward to your next visit.
Best Regards,
The Management Team – Khao Lak Emerald Beach Resort & Spa
par un voyageur
Publié le 22 avr. 2019 sur Expedia
Très belle plage et belle piscine à débordement avec vue sur la mer !
Personnel français très très disponible et à l’écoute.
État général du bâtiment laisse un peu à désirer..
Commentaires de Gestion de l’hôtel
27 avr. 2019 par Management - team Khaolak Emerald, Gestion de l’hôtel
Dear Guests,
Thank you for sharing us your experience during your stay with us. We are delighted to learn that you have enjoyed and appreciate the hotel’s location; as it is one of our advantages being a few meters away from the beach.
It warms our heart to know that our French Staff played a big role in making your holiday fun and memorable. It will keep them motivated to continuously provide excellent customer satisfaction.
We will be looking forward to welcome you as our returning valued guests. Once again, thank you for choosing us as your holiday destination.
Best Regards,
The Management- Khaolak Emerald Beach Resort and Spa
par un voyageur
Publié le 17 avr. 2019 sur Expedia
Piscine avec vue sur mer. Grande chambre avec douche / baignoire. Personnel accueillant et souriant. Un peu excentré même s'il y a des commodités sur place. Dans la chambre, il manquait un étendoir pour sécher les serviettes de plage et la salle de bain aurait mérité un porte serviettes de plus.
Commentaires de Gestion de l’hôtel
3 mai 2019 par Management - team Khaolak Emerald, Gestion de l’hôtel
Dear Valued Guest,
Thank you for choosing Khao Lak Emerald Beach Resort & Spa for your holiday destination. We are delighted to know that liked the rooms, pools and the service. Or main goal is to make our guests felt home and welcomed and we are very glad that we have fulfilled that goal.
It a pleasure to have you as our guests and we are greatly hoping that we can welcome you back again here in the nearest future.
Best Regards,
The Management Team – Khao Lak Emerald Beach Resort & SPa
par un voyageur
Publié le 8 avr. 2019 sur Expedia
tres bel etablissement - bord de mer - ideal pour les famille
Commentaires de Gestion de l’hôtel
19 avr. 2019 par The Management Team , Gestion de l’hôtel
Dear Our Valued Guests,
Thank you for taking your precious time to give us a great rating. We are glad to know that you liked the resort and We are looking forward to welcome you and your family again here in Khao Lak Emerald Beach Resort & Spa whenever your travels brings you back in Khao Lak.
Best Regards,
The Management Team – Khao Lak Emerald Beach Resort & Spa
par un voyageur
Publié le 26 févr. 2019 sur Hotels
Hôtel tout à fait adapté à un séjour familiale : piscine av jeu, frontbeach, animation régulière sans obligation, restauration adaptée. Service parfait. Personne très areangeante. Seuls bémols : climatisation bruyante et matelas en mauvaise état .
Attention également ds notre cas, famille de 5 personnes avions pris 1 chbre double et à chbre familiale via votre site et pas ds le mémé building ! Heureusement l'hôtel à arrangé les choses. Votre site pourrait être plus détaillé ! Merci
Commentaires de Gestion de l’hôtel
18 mars 2019 par Khaolak Emerald, Gestion de l’hôtel
Dear Sophie,
Greetings from Khao Lak Emerald Beach Resort & Spa!
We are very pleased to receive a feedback with regards to your recent stay with us.
As you have mentioned our family rooms and deluxe rooms are in different buildings that is why we always tried our very best to look for rooms as near as possible to the families that booked two rooms with different category and we are very glad to know that with your case, it was solved right away.
On the other hand, we are very happy to know that you appreciate the location and our service which is one of the hotel’s pride.
All of us here from Khao Lak Emerald Beach Resort & Spa would be very happy to welcome you back again.
Best Regards,
The Management Team- Khao Lak Emerald Beach Resort & Spa
par un voyageur de Lyon France
Publié le 19 févr. 2019 sur Expedia
Le fait d’ En bord de plage était parfait. Le cadre verdoyant et calme est très agréable. Il est très bien situé pour faire les excursions. Il y des boutiques et restaurants juste devant l’hôtel ce qui permet de manger en dehors de l’hotel quand on est pas all encusive. Manque des sèches cheveux et portes serviettes et peignoirs dans les salles de bain.
Commentaires de Gestion de l’hôtel
8 mars 2019 par Khaolak Emerald, Gestion de l’hôtel
Dear Valued Guest,
Greeting from Khao Lak Emerald Beach Resort & Spa!
Thank you for taking your precious time to give us a feedback regarding your recent stay with us. We are glad to know that you appreciate the location and the surroundings of resort which is one of the top positive feedback we are getting from most of our guests.
In regards to the towel rack and bathrobes, our housekeeping department only set up the amenities depending on the number of guests staying in the room but we always welcome all our guests who wanted to requests for any extra amenities.
Once again, Thank you for sharing your kind feedback as it always help us to be motivated in serving all our guests.
All of us here in Khao Lak Emerald Beach Resort & Spa is hoping to welcome you back again as our returning guests.
Best Regards,
The Management Team – Khao Lak Emerald Beach Resort & Spa
