Ratings based on 947 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 21, 2024 on Expedia
by A traveller
Posted Jan. 19, 2024 on Hotels
by A traveller
Great experience
Posted Dec. 29, 2023 on HotelsFirstly all staff were very kind and helpful. The room and bed was clean and very comfort. Most disappointed point was that there was no free parking option. There were some options for parking which are very close to hotel but they were too expensive.
by A traveller
Posted Dec. 23, 2023 on Expedia
Everiting whas perfect.
by A traveller
Posted Nov. 22, 2023 on Expedia
I stay there because of the beach. The views are amazing. So relaxing. Even when it’s not warm it’s so nice to stay there. My go to in The Hague.
by A traveller
Posted Nov. 3, 2023 on Expedia
kind of dated carpet, shades cracked, faucet needed replacement (done quickly)
Comment from Hotel Management
Nov. 4, 2023 by Andre - Guest Relations, Hotel Management
Dear Richard,Thank you for taking the time to provide feedback on your recent stay with us. We greatly appreciate your input, as it helps us enhance the experience we offer to our guests.I'm pleased to hear that our team responded promptly to address the issue with the faucet. Your satisfaction is of utmost importance to us, and we are committed to resolving any concerns as swiftly as possible.I also appreciate your candid remarks about the carpet and the shades. Your feedback regarding the dated carpet and the cracked shades is duly noted, and we will take this into consideration as we continue to improve our accommodations. Your insights are invaluable in our ongoing efforts to provide a more modern and comfortable environment for our guests.We sincerely hope that you will consider staying with us again in the future, giving us the opportunity to provide you with a more updated and enjoyable experience. Should you have any further comments, suggestions, or special requests, please do not hesitate to reach out. We are dedicated to ensuring that your next visit exceeds your expectations.Thank you once again for choosing to stay with us. Your feedback is essential to our commitment to providing excellent service.Warm regards,André Cachemir
by A traveller
Posted Oct. 16, 2023 on Expedia
I asked for a late check out and was told we could stay till noon. But from 11 to noon we had five people knock on our door every 10 minutes.
Comment from Hotel Management
Oct. 29, 2023 by Sharmin - Guest Relations, Hotel Management
Dear Elizabeth,Thank you for bringing this matter to our attention, and I want to sincerely apologize for the inconvenience you experienced during your late check-out.Your experience does not meet our usual high standards of service, and I'm sorry for the repeated disturbances during the final hour of your stay. This is certainly not the level of service we strive to provide.I will investigate this issue with our team to ensure that such interruptions do not occur in the future. Your feedback is essential in helping us improve our guest experience, and we appreciate you sharing your concerns with us.If there's anything else you'd like to add or if there's any way we can make it up to you, please don't hesitate to let us know. We value your business and hope you will consider staying with us again in the future.Once again, please accept our apologies for the inconvenience, and thank you for your valuable feedback.Best regards,SharminGuest Relations Team
by A traveller
Posted Sep. 29, 2023 on Expedia
Comment from Hotel Management
Oct. 29, 2023 by Sharmin - Guest Relations, Hotel Management
Dear Kathleen,We're thrilled to hear that you enjoyed your stay with us and that you found our hotel to be a great experience. Your positive feedback means a lot to us, and we truly appreciate it.If there's anything specific that you particularly liked or if you have any suggestions on how we can make your next stay even better, please feel free to share. We're here to ensure your future visits are just as enjoyable.Once again, thank you for your wonderful feedback, and we look forward to welcoming you back to our hotel in the near future.Best regards,SharminGuest Relations Team
by A traveller from Ipswich
Posted Sep. 24, 2023 on Expedia
Very nice hotel, check in was easy, lots of help and support in terms of things to do and places to eat. Hotel room was very nice, everything you needed was in the room. I think for the price, they should include complimentary water. The fridge only had 1 small bottle that was very expensive as with any mini bar. Coffee machine and facilities brilliant. Bed super comfy, room was spotless.
Comment from Hotel Management
Oct. 29, 2023 by Sharmin - Guest Relations, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a very nice experience during your stay at our hotel, from the easy check-in process to the helpful advice on things to do and places to eat.We're glad you found your hotel room well-equipped with all the necessary amenities, and that the coffee machine and facilities met your expectations. It's wonderful to hear that you had a comfortable and spotless room.Regarding the complimentary water, we appreciate your suggestion, and we will certainly consider it as we continue to improve our services. Your feedback is important to us, as it helps us better understand the needs and preferences of our guests.We hope to welcome you back to our hotel in the future, and please don't hesitate to reach out if you have any more suggestions or requests to make your next stay even more enjoyable.Thank you for choosing our hotel, and we look forward to your next visit.Best regards,SharminGuest Relations Team
by A traveller
Posted Aug. 31, 2023 on Hotels
Comment from Hotel Management
Sep. 6, 2023 by Grand Hotel Amrath Kurhaus Guest Relations, Hotel Management
Dear Anita,We are delighted that you enjoyed your stay at Grand Hotel Amrath Kurhaus. We look forward to seeing you again.
