Ratings based on 13 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
3.7 Service & staff
3.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Clean and Safe
Posted Dec. 9, 2023 on HotelsWell run, clean hostel in a very convenient position. Just a short walk from Ueno Railway station.
If you want a safe, secure bed for the night this is it. Literally just a mattress with 4 walls around it. Good light and charging station.
Comment from Hotel Management
Dec. 10, 2023 by Tomariya ueno staff, Hotel Management
Dear guest,Thank you for staying at TOMARIYA UENO and leaving a good score review. We are glad to hear you enjoyed your stay here. We will look forward to serving you again. Best regards, TOMARIYA UENO
by A traveller
Posted Sep. 23, 2023 on Expedia
My capsule was super dusty and even after speaking with an employee it was still dusty the next day. Had to ask again to get it clean right away. Air conditioner is non existent if your capsule is on the other end of the hall so it will be super hot and uncomfortable. You have to buy towels after the first night because they won't give you a new one the next day
Comment from Hotel Management
Sep. 24, 2023 by Tomariya ueno staff, Hotel Management
We apologise for any discomfort caused to our guests regarding the room facilities and staff.We take your comments seriously and all our staff will make every effort to improve.We are very sorry for the inconvenience caused.
by A traveller
Posted Dec. 2, 2019 on Expedia
Very friendly staff. Good faculties.
Comment from Hotel Management
Dec. 2, 2019 by 泊屋上野, Hotel Management
Thank you so much for taking the time to review our Hotel.Your positive comment made our day. We are really happy to know that you had a great time here. Next time you come back toJapan, please let us know and we’ll be happy to see you again! Thank you.
by A traveller from Hong Kong
Posted Aug. 3, 2019 on Expedia
The interior looks brand new, the staffs are super friendly. But there's no pantry for guests to cook or store their food.
Comment from Hotel Management
Aug. 11, 2019 by 泊屋上野, Hotel Management
We are so glad to hear you enjoyed it here. And thank you for the advice you gave us. That would be really helpful.
by A traveller
No Locker Storage
Posted Jul. 6, 2019 on HotelsSo much potential but missed the mark. Location is great.Close to train, restaurants and shopping area(about 7-10 min. walking distance).Also close to Ueno Park area with all the museums (15-20 min walk).
Clean bed & clean bathroom.Shampoo/Body wash in shower.Standing shower, no onsen or open bathing.Heated toilet.
1.The main offense to not liking this place is its lack of locker storage.There are cool illustrations on the walls, something to admire.But without locker storage, the halls are filled with people's luggages all out in the open.It's safe enough to assume that no one would go through your things & take anything but that lack of security can bring on insecurity as you travel & explore Tokyo all day.
2.Shoes are off as you enter dorm/sleeping area to keep the place clean but no sandals are provided. Think of going to the bathroom with all these other people in your socks/feet,then going into your bed or putting on your shoes.It's gross.
3.The towels (big & small) are provided on your first day are the towels you will use for your whole stay.Now, where do you plan on keeping these dry?In your capsule bed room?In the hallways?I tossed in the towel bin the first night & had to ask reception the next day for another since no towels were provided the next day.
4.The light in the bed capsule has no dimmer.The fan barely does anything.It's like one of those fans in your computer.
5.The lobby is only place to work, but too low to actually work.
Comment from Hotel Management
Jul. 31, 2019 by 泊屋上野, Hotel Management
Thank you for staying at our hotel and the review.
We are glad you liked it overall :) we take your feedback seriously. we will surely look at it and get it fixed Anyway, we are sorry for the inconvenience.
by A traveller
Posted Jul. 2, 2019 on Hotels
It seems a new hostel and it's clean. 10 min away from Ueno station (if you get the right exit).
The hostel is ok but it did not meet my expectations.
The common room is not welcoming at all. There is no kitchen or fridge to keep your food. There is no place to get water apart from the vending machines which are more expensive that the ones outside.
There are no rules in the rooms apart from shoes off. So people can get loud or talk on the phone while you are trying to sleep.
Comment from Hotel Management
Jul. 31, 2019 by 泊屋上野, Hotel Management
Thank you so much for staying at our hotel!
Your feedback is really appreciated. Will get it done as soon as possible!
Hope u will stay our hotel again
by A traveller
Posted Dec. 24, 2023 on Expedia
很好
Comment from Hotel Management
Jan. 8, 2024 by Tomariya ueno staff, Hotel Management
谢谢您的评价！如果您有任何其他问题或需要帮助，随时告诉我。我很乐意为您提供支持。
by A traveller
Posted Sep. 3, 2023 on Expedia
Comment from Hotel Management
Sep. 4, 2023 by Front Desk Staff Okuda, Hotel Management
この度はホテルサンリオット大阪本町にご宿泊頂きありがとうございました。 お客様の貴重な意見をありがたく受け止めております。またの機会にぜひお越しいただければ幸いです。何か質問やご要望がございましたら、お気軽にお知らせください。素敵な一日をお過ごしください。
by A traveller
Posted Jan. 22, 2020 on Expedia
Comment from Hotel Management
Jan. 31, 2020 by 泊屋, Hotel Management
Thank you for staying at our Hotel! we hope you'll come back and see you again :)
by A traveller
Posted Jan. 14, 2020 on Expedia
Comment from Hotel Management
Jan. 15, 2020 by Tomariya Ueno, Hotel Management
Thank you for staying! we hope you'll come back and see you again.
