Ratings based on 212 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 27, 2023 on Hotels
Great location, walking distance to many sights. Small but comfortable room. English speaking staff. Amazing breakfast buffet. Great tub to soak after long day is sight seeing.
Comment from Hotel Management
Jan. 21, 2024 by Kuroda, Hotel Management
Thank you very much for choosing Richmond Hotel Asakusa.Thank you for your perfect score. As you mentioned, our hotel is within walking distance of Senso-ji Temple, one of the most popular sightseeing spots in Asakusa, as well as Nakamise-dori Avenue. There are also many other stores and restaurants in the area, so we are very popular for our location. Thank you very much for your compliments from many perspectives other than the location.All of our staff will continue to strive to improve our services to the satisfaction of our guests.Thank you very much for choosing Richmond Hotel Asakusa. We sincerely look forward to welcoming you again.
by A traveller
Posted Dec. 19, 2023 on Hotels
Comment from Hotel Management
Jan. 20, 2024 by 黒田, Hotel Management
この度はリッチモンドホテル浅草をご利用頂きまして誠にありがとうございます。貴重なお時間を頂きましてクチコミのご投稿誠にありがとうございます。今回の滞在につきまして何か気になった点等ございませんでしたか？もし何かございましたらお気軽にお申し付けくださいませ。次回お客様にご宿泊頂く際には満点の評価を頂けるようにスタッフ一同サービスの向上に努めて参ります。改めましてこの度はリッチモンドホテル浅草をご利用頂きまして誠にありがとうございます。またのお越しを心よりお待ち申し上げております。
by A traveller
Posted Dec. 3, 2023 on Expedia
Great customer service and room amenities!
We forgot an item behind and was able to reach out to have it sent to our next hotel in Japan. Perfect location in Asakusa.
Comment from Hotel Management
Jan. 20, 2024 by 黒田, Hotel Management
Thank you very much for choosing Richmond Hotel Asakusa.Thank you very much for your perfect score. We are very happy to hear that you are satisfied with our staff's service.We are happy to hear that you are satisfied with our staff's service. We can ship them not only to Japan but also to other countries, so you can stay with us with peace of mind.Thank you very much for taking the time to write a review of our hotel.We will make every effort to improve our services so that we can receive a perfect score the next time our guests stay with us. Thank you very much for choosing Richmond Hotel Asakusa, and we look forward to welcoming you again.
by A traveller
Posted Nov. 17, 2023 on Hotels
Comment from Hotel Management
Nov. 19, 2023 by 黒田, Hotel Management
Thank you very much for choosing Richmond Hotel Asakusa.Thank you for your perfect score. We are very happy to hear that you were satisfied with our services. All of us at Richmond Hotel Asakusa will continue to strive to improve our services to ensure your satisfaction in the future.Once again, thank you very much for choosing Richmond Hotel Asakusa. We look forward to welcoming you again.
by A traveller
Posted Oct. 20, 2023 on Expedia
The rooms are a bit small but have everything you need. The location is the best. Walked to Sky Tree a couple of times. And the most wonderful temple right next door. The neighborhood always fun but quiets down at night.
Comment from Hotel Management
Nov. 17, 2023 by Mitamura, Hotel Management
Dear Guests, Thank you for staying at Richmond Hotel Asakusa. We are grateful for your comments and we would strive hard to achieve a better service. We are looking forward to meet and serve you again. Best Regards, Richmond Hotel Asakusa
by A traveller
Posted Sep. 17, 2023 on Expedia
The room was great and what we expected size wise. Even better choosing the view option of the shrine and sky tree absolutely loved it at night. The area is jammed packed with shopping, dinning and activities. Regardless of the noise outside the rooms were quiet and subways are a short walk. Would recommend and would try other Richmond properties. Only thing negative was the laundry machines. Washer dryer in one didn’t dry the clothes at all and had to add more time. 2 1/2 hours in the machine. But there are walkable options. Would not affect our future decisions to stay here.
Comment from Hotel Management
Sep. 19, 2023 by 黒田, Hotel Management
Thank you very much for choosing Richmond Hotel Asakusa.Thank you for your perfect score and for your compliments on our guest rooms and location. We will continue to strive to improve our services to satisfy our guests.We apologize for the inconvenience regarding the washing machine. Many of our guests use the washing machine, and it is very popular, so we will immediately consider ways to improve it.Thank you very much for choosing Richmond Hotel Asakusa. We look forward to serving you again.
by A traveller
Great hotel for business, family, vacation
Posted Jul. 31, 2023 on HotelsThe Richmond is a great place to stay in Asakusa; it's clean, affordable and the rooms are quite generously-sized by Japan/Tokyo standards. (I think mine was ~150 square feet, any hotels that were less expensive were 105-118 square feet, which would have been very cramped.) I also found it to be very quiet, which is nice when you're jet-lagged.
It's close to things, and literally next door to Hoppy street; the heart of Asakusa is just to the East and South, all of it very easily walkable. The one downside is that it's about a 10-minute walk from the main Asakusa train station, and the closest exit (that Google Maps directs you to) has several flights of stairs that are a PITA to navigate with bags. (I was on a 3-week biz trip, so had two suitcases plus a camera bag and computer bag to lug, so it was a significant hassle getting up and out of the station.)
The main Asakusa station is the one you need to use to get to/from Haneda airport, so it's a nuisance - but you'd have to deal with this with most any other hotel in the area as well. The walk to the hotel itself isn't bad. The Ginza line is good for getting other places in Tokyo, and the Tawaramachi station is closer.
Asakusa is an interesting place to visit as it's on of the oldest areas of Tokyo, with a lot history. OTOH, it's far from Shibuya and Shinjuku, which are areas I like to visit when I'm there. I'll probably stay on the westside next time, but the Richmond is a great place to stay if you're visiting Asakusa.
Comment from Hotel Management
Aug. 29, 2023 by Mitamura, Hotel Management
Dear Guests,Thank you for staying at Richmond Hotel Asakusa.I am glad that you enjoyed your stay with Richmond Hotel Asakusa with peace of mind. We hope you will use it again.We are looking forward to meet and serve you again. Front staff Mitamura
by A traveller
Posted Jul. 3, 2023 on Expedia
Nice view of the Shrine
Comment from Hotel Management
Jul. 6, 2023 by Mitamura, Hotel Management
Thank you for staying with us here in Richmond Hotel Asakusa. We are thankful for your comment and we hope you had a nice stay with us. Have a nice day.
by A traveller
Posted Jun. 29, 2023 on Expedia
Everything are goods but only English no one wants to talk
Comment from Hotel Management
Jul. 2, 2023 by フロント 黒田, Hotel Management
この度はリッチモンドホテル浅草をご利用頂きまして誠にありがとうございます。評価頂きまして誠にありがとうございます。今回のご宿泊につきましてご満足頂けましたでしょうか。英語での対応につきましては、ご不便お掛けしてしまい申し訳ございません。英語以外の言語を話せるスタッフは現状いないのですが、私共ホテルでは翻訳機を導入しており、言語を教えて頂けましたらお客様のご希望の言語で会話をさせて頂きます。その際には翻訳機を介しての対応になります為、通常よりも少し時間を使ってしまう可能性がございます。その際にはご容赦くださいませ。貴重なお時間を頂き口コミをご投稿頂き誠にありがとうございます。改めましてこの度はリッチモンドホテル浅草をご利用頂きまして誠にありがとうございます、またのお越しをスタッフ一同心よりお待ち申し上げております。
by A traveller from Ferny Creek
Posted May 14, 2023 on Expedia
The room was extremely clean and roomy (for Tokyo!), bed amazingly comfortable, quiet (didn’t hear a peep from adjacent guests), the staff were wonderful, the area has so many good options for coffee, food, small bars, walks and day trips, trains were close (no need for taxis) and laundry service was excellent. Will definitely stay again
Comment from Hotel Management
May 20, 2023 by 黒田, Hotel Management
Thank you very much for choosing Richmond Hotel Asakusa.Thank you for your 5-point evaluation.Thank you also for your compliments on our rooms and staff.We look forward to welcoming you to our hotel.Once again, thank you very much for choosing Richmond Hotel Asakusa. We sincerely look forward to welcoming you again.
