Note fondée sur 929 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 juill. 2023 sur Expedia
You get what you pay for. It’s ok but the bed is not that confy and it’s smell of cigarette.
Commentaires de Gestion de l’hôtel
11 juill. 2023 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Val, Thank you for taking the time to tell us about your stay at the Red Roof Inn Toledo - Maumee. It seemed your stay felt short of your expectation due to the situation you described regarding the odor and the comfort of the bed wasn't to your liking. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRediResponse Specialist
par un voyageur
Publié le 28 janv. 2024 sur Expedia
What I did like was the night guy was very nice. What I did not like was, I didn't know I got a second floor and there was no elevator and there was no way I could carry my suitcase up the stairs. The guy once again gave me a first floor room with a $10 upgrade, I got to the room.. Turned on the light and notice a big blood stained under my sheet and the bed mattress. Cover. I called the front desk.He offered to switch rooms or bring me bedding. And I could do it because he was the only one here I offered to do it. He did not bring me a mattress pad. I scrubbed down the headboard because it was very disgusting. I'm just not overall, pleased
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Deanna. The staff and I at the RED ROOF INN TOLEDO - MAUMEE were disappointed to see your 1/5 score following your stay. You indicated that the lack of an elevator at our hotel, the stained mattress, and the other issues mentioned hindered your experience. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am sorry to hear this was not achieved with you. Nonetheless, it's good to hear our front desk staff was very nice and you were given a new room.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, Red Roof Management
par un voyageur
Publié le 24 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Philip. The staff and I at the Red Roof Inn Toledo - Maumee appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management
par un voyageur
Publié le 2 janv. 2024 sur Expedia
Filthy, BUGS in sheets. Dirty sheets. Dirty blanket. Bloody snot on it grime everywhere someone banging on door at 3:00 am furnace quit working. Constant internet dropping off.
Commentaires de Gestion de l’hôtel
9 janv. 2024 par LaTunde Murrant. Rediresponse Specialist, Gestion de l’hôtel
Dear Cindy,I appreciate you sharing your feedback following your stay at the RED ROOF INN TOLEDO - MAUMEE. I was saddened to read that your stay fell short of your expectations due to the insects and other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 27 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
21 janv. 2024 par Gabrielle RediResponse Specialist , Gestion de l’hôtel
Thank you for taking a moment to leave a review, Luc. The staff and I at the Red Roof Inn Toledo - Maumee appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management
par un voyageur
Publié le 22 déc. 2023 sur Hotels
People behind the desk were friendly. Room wasn't cleaned besides the sheets being changed and the towels being fresh. There was a french fry on the ground. The toilet wasn't cleaned either. Good water pressure from the shower. Water was hot. The sink was the opposite, hardly any pressure.
Commentaires de Gestion de l’hôtel
23 déc. 2023 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN TOLEDO - MAUMEE. It's great to hear that you found our front desk staff to be friendly, towels to be in your liking and all the other positive features highlighted. However, I sincerely apologize for the lack of cleanliness of the floor, the toilet and all the other issues which hindered your experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
par un voyageur
Publié le 16 déc. 2023 sur Hotels
The room had cob webs over the bed
Commentaires de Gestion de l’hôtel
17 déc. 2023 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Linda,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN TOLEDO - MAUMEE. Please accept our sincerest apologies for the lack of cleanliness of the room. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
par un voyageur
Publié le 19 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 nov. 2023 par Oshane RediResponse Specialist, Gestion de l’hôtel
Hello Joan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TOLEDO - MAUMEE and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 11 nov. 2023 sur Expedia
Overall it was an average. It is way over priced for what it is.
Commentaires de Gestion de l’hôtel
12 nov. 2023 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Amjad, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN TOLEDO - MAUMEE. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
par un voyageur
Red red inn
Publié le 6 nov. 2023 sur HotelsGood stay no isdued
Commentaires de Gestion de l’hôtel
8 nov. 2023 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
It is so rewarding to read that you had a great stay with us Brian. Thank you for your comments after your stay at the RED ROOF INN TOLEDO - MAUMEE. You highlighted your stay was good with no issues. Our primary goal at Red Roof is geared towards providing a superior level of service and accommodations at the best value and it was joy to have achieved that with your stay. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit as our Valued Guest.Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
