Ratings based on 96 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 17, 2023 on Expedia
Great hotel. Pool area is a bit tired but otherwise truly a five star experience.
by A traveller
Posted Dec. 11, 2023 on Hotels
Always a great stay Fairmont Gold
by A traveller
Posted Oct. 1, 2023 on Expedia
Comment from Hotel Management
Oct. 30, 2023 by Louise Cook, Fairmont Gold Manager, Hotel Management
Thank you for your rating your experience at our hotel, I am so pleased to hear that you enjoyed your stay.
by A traveller
Posted Aug. 5, 2023 on Expedia
We stayed in a Fairmont Gold Suite. The suite was immaculate and spacious with a view of the lake, train station, towering skyscrapers and CN Tower. The selections for breakfast and the evening canapés are extensive and delicious. The lounge is a beautiful area to relax or visit with friends. Fairmont Gold Manager Louise and her team are welcoming and attentive. We can't wait to return. Thanks for another great stay.
Comment from Hotel Management
Aug. 5, 2023 by Louise Cook - Fairmont Gold Manager, Hotel Management
Good Afternoon Deborah,Thank you very much for your review and kind words, I am so pleased that you enjoyed your stay and the suite. I look forward to your return!
by A traveller
Posted Jul. 10, 2023 on Hotels
Comment from Hotel Management
Jul. 11, 2023 by Louise Cook, Fairmont Gold Manager, Hotel Management
Good Afternoon,Thank you very much for your review, we are pleased to hear that you enjoyed your stay!
by A traveller
Posted Jul. 9, 2023 on Hotels
Comment from Hotel Management
Jul. 11, 2023 by Louise Cook, Fairmont Gold Manager, Hotel Management
Good Afternoon,Thank you for your review, we are pleased to hear that you enjoyed your stay!
by A traveller
Posted Jun. 10, 2023 on Expedia
Great location and service
Comment from Hotel Management
Jun. 20, 2023 by Louise Cook, Fairmont Gold Manager, Hotel Management
Good Evening Andrew,Thank you for your review, I am so pleased to hear that you enjoyed your stay and hope that you will have the opportunity to stay with us again on a future date.
by A traveller
Not worth the money
Posted May 28, 2023 on HotelsI have mixed feeling about my Gold experience stay. The room was small and the view was terrible. There was no workspace. Many outlets were unusable. I had to use kettle on the bench as a table for it instead of the cabinet that was meant for this purpose.
The guy who checked me in didn't tell me about the things I should have known about, such as the canapes that were happening right when I arrived. Nor the hot tubs or pool. He asked me if I was a new guest and I said yes so he should have explained these things.
The first night, they didn't do turndown service and they didn't replenish the tea bags I used. The reason I bring this up is because we shouldn't have to ask for these expected basics. This is not a 3 star hotel and for the price we pay, things should be done without asking.
The lounge was ok as were the offerings. I've had better at other fairmont hotels. When I explained a few of these things to one staff member, she wasn't surprised. She actually said there was new managers or something like that and things are not organized well. Yeah.. I see that.
Was woken up at 2am due to the couple next door talking and then having sex. The walls are paper thin. I could actually hear the words they were saying it was so clear. Luckily it was only one night.
The lobby restaurant was a disco party for my entire stay which was irritating. I'm not sure why they think this is acceptable. I definitely didn't spend any money there due to this.
I won't be back!
by A traveller from New York
Posted Apr. 2, 2023 on Expedia
Comment from Hotel Management
May 17, 2023 by Louise Cook, Fairmont Gold Manager, Hotel Management
Good Afternoon,Thank you for providing your rating, we are pleased to hear that you enjoyed your stay.
by A traveller
Posted Mar. 13, 2023 on Expedia
Food always awesome
Comment from Hotel Management
Mar. 25, 2023 by Louise Cook - Fairmont Gold Manager, Hotel Management
Arthur, thank you for your review. We are so pleased that you enjoyed your stay!
