Ratings based on 923 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 28, 2024 on Expedia
The Bed Sheets and linens which were provided had stains on it. Looks like blood. I have pictures take. As soon as we entered the room. I would really like someone to contact me back. Need a refund.
Comment from Hotel Management
Feb. 18, 2024 by Regards, Pembroke Inn, Hotel Management
We genuinely appreciate your honesty, and we regret to hear that your experience did not meet your expectations. But we are sorry we can't provide a refund on this occasion.
by A traveller
Posted Jan. 28, 2024 on Expedia
Super clean room, friendly front desk service.
Comment from Hotel Management
Feb. 7, 2024 by Pembroke Inn, Hotel Management
Thank you so much for your glowing review! We're thrilled to hear that you found our room super clean and enjoyed our friendly front desk service. Providing exceptional experiences for our guests is our top priority, and it's wonderful to know we hit the mark during your stay. We look forward to welcoming you back for another fantastic visit!Warm regards
by A traveller
Posted Jan. 25, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Regards, Pembroke Inn, Hotel Management
Thank you for the feedback. It means a lot
by A traveller
Posted Jan. 22, 2024 on Expedia
It was a dog friendly hotel, not too bad but definitely not a great experience. Staff were nice tho
Comment from Hotel Management
Feb. 7, 2024 by Pembroke Inn, Hotel Management
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff to be nice, although we're sorry to learn that your overall experience fell short of your expectations.We appreciate your input regarding the dog-friendly aspect of our hotel, and we will certainly take your comments into consideration as we strive to improve our services.Thank you again for your review, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future
by A traveller
Posted Jan. 22, 2024 on Expedia
Booked a room for a friend in need, and he was turned away into -20 temperatures because he had the credit card number but not the physical card. I called and was hung up on numerous times. Awful place - don’t waste your time.
Comment from Hotel Management
Feb. 7, 2024 by Pembroke Inn, Hotel Management
We're deeply sorry to hear about the inconvenience your friend experienced during their attempted check-in, especially during such extreme temperatures. Our policy requiring the physical credit card and matching identification is indeed for security reasons, but we understand that situations like these can be challenging.We apologize for any frustration caused by the difficulties you encountered when trying to reach us by phone. Rest assured, we take your feedback seriously and will review our communication procedures to ensure a smoother experience for our guests in the future.
by A traveller
Posted Jan. 20, 2024 on Expedia
We needed a night away. Booked our room. Showed up and saw the room. Small but good condition. We went out for a bit. Came back and went to bed. Perfectly quiet. Short lived as another person who was staying there made a mess in the hallway. So…at 630 AM they began to vacuum the hallway with the oldest, loudest machine out there. So much for a good morning and any more sleep so we left for out 3 hr drive home on little sleep. Will. NOT. be staying again.
Comment from Hotel Management
Feb. 7, 2024 by Pembroke Inn, Hotel Management
Thank you for sharing your recent experience with us. We're pleased to hear that you found the room to be in good condition and enjoyed a quiet night's rest initially.However, we sincerely apologize for the disruption caused by the cleaning in the hallway in the early morning hours. We understand the importance of a peaceful environment for our guests and regret that this aspect of your stay fell short of expectations.Please know that we take your feedback seriously and will address the issue with our team to ensure that similar situations are avoided in the future.We value your patronage and hope to have the opportunity to welcome you back for a more restful and enjoyable stay.
by A traveller
Posted Jan. 17, 2024 on Expedia
Friendly hotel staff and siper clean rooms. Affordable and conveniently located in downtown area.
Comment from Hotel Management
Feb. 7, 2024 by Pembroke Inn, Hotel Management
Thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations. Your perfect score means the world to us and serves as a great motivation for our team to continue delivering exceptional service to all our guests.We strive to create memorable experiences for every guest, and we are delighted that you found our hotel to be a five-star experience. If your travels bring you back to Toronto, we would be honored to welcome you again for another fantastic stay.
by A traveller
Posted Jan. 13, 2024 on Expedia
Comment from Hotel Management
Feb. 7, 2024 by Regards Pembroke Inn, Hotel Management
Thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations. Your perfect score means the world to us and serves as a great motivation for our team to continue delivering exceptional service to all our guests.We strive to create memorable experiences for every guest, and we are delighted that you found our hotel to be a five-star experience. If your travels bring you back to Toronto, we would be honored to welcome you again for another fantastic stay.
by A traveller
Posted Jan. 8, 2024 on Expedia
Comment from Hotel Management
Feb. 7, 2024 by Pembroke Inn, Hotel Management
Thank you for your feedback and for choosing to stay with us! We're thrilled to hear you had a great experience. Looking forward to welcoming you back soon!
by A traveller
Posted Jan. 2, 2024 on Expedia
Convinient and quiet
Comment from Hotel Management
Feb. 8, 2024 by Pembroke Inn, Hotel Management
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel convenient and quiet during your stay.At Pembroke Inn, we strive to provide a comfortable and peaceful environment for all our guests, and we're glad to know that we met your expectations in this regard.Your kind words serve as motivation for our team to continue delivering exceptional service to all our guests. We truly appreciate your support and hope to welcome you back for another enjoyable stay in the future.
