Ratings based on 330 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 16, 2024 on Expedia
Will be back.
Comment from Hotel Management
Jan. 21, 2024 by Front Desk, Hotel Management
Thank you so much for your feedback. We are looking forward to see you again soon.
by A traveller
Best
Posted Jan. 7, 2024 on HotelsWe stay there for a night sleep over and we really like it also we had breakfast before check out it’s so good.
Comment from Hotel Management
Jan. 9, 2024 by Front Desk, Hotel Management
We want to thank you for sharing your experience on your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Thank you so much and we are looking forward to welcome you back.
by A traveller
Posted Jan. 7, 2024 on Expedia
I’ve stayed here before a few times and I loved it. I initially booked one day, and decided to book an additional upon arrival to the hotel. It wasn’t until AFTER my payment was processed for the additional day, and I was settled in my room, did the front desk call me to tell me there would be a mandatory fire alarm testing. I understand that alarm testing must be done however the length of time and the amount of times the alarm was tested was unacceptable. I would have appreciated being informed PRIOR to my booking that it would be tested. I left the hotel tired and un rejuvenated. The fire alarm went off for two mornings and was EXTREMELY loud. The pool area did not have towels until I had to inform front desk who then only replenished the hamper with a few. Also it would be great if the breakfast buffet was extended to at least 10am/10:30am. Often the point of booking a hotel is to be able to sleep in longer than your usual wake up time. With breakfast ending at 9:30am, you are forced to either wake early or miss it entirely. On a lighter note, I love that parking is complementary, the rooms are spacious and quite clean (despite the fact that I had to to switch rooms due to a leaking toilet) and the kitchenette is perfect. It’s equipped with every thing you need.
Comment from Hotel Management
Jan. 10, 2024 by Front Desk, Hotel Management
Dear Ms. Kassandra,Thank you for choosing The Residence Inn Mississauga Southwest for your preferred stay. Upon reviewing, the front desk agent did called to inform you regarding the fire inspection 5 minutes after you checked in, it was not informed to us about cancelling the second night that time. We recognize that the reservation for your second night was a completely separate reservation, and the credit card authorization was processed the following day upon check in with this new reservation. The fire inspection was an essential measure mandated for the safety and well-being of all our guests. Regarding the breakfast timing, it follows the our brand standards, aiming to accomodate all guests efficiently. Your feedback is invaluable to us, and we truly appreciate your understanding and patience.
by A traveller from Coquitlam
Posted Jan. 4, 2024 on Expedia
Very children friendly, we enjoyed our stay at this hotel
Comment from Hotel Management
Jan. 9, 2024 by Front Desk, Hotel Management
Thank you so much for your kind words. We are looking forward to see you again soon.
by A traveller
Excellent hotel
Posted Jan. 2, 2024 on HotelsIt was an excellent hotel with an amazing space, very good breakfast, excellent service and location. I would go back again.
Comment from Hotel Management
Jan. 3, 2024 by Front Desk, Hotel Management
Thank you so much for kind words. We are excited to welcome you back.
by A traveller from Gemantown
Posted Jan. 1, 2024 on Expedia
Comment from Hotel Management
Jan. 3, 2024 by Front Desk, Hotel Management
Thank you for taking your valuable time to provide us with your feedback. We are looking forward to welcome you back soon.
by A traveller
Posted Jan. 1, 2024 on Expedia
Comment from Hotel Management
Jan. 3, 2024 by Front Desk, Hotel Management
Thank you so much for your feedback.
by A traveller
Posted Jan. 1, 2024 on Expedia
..
Comment from Hotel Management
Jan. 3, 2024 by Front Desk, Hotel Management
Thank you for your feedback. We are looking forward to seeing you again.
by A traveller
Posted Dec. 19, 2023 on Hotels
Comment from Hotel Management
Dec. 21, 2023 by Front Desk, Hotel Management
Thank you so much for taking out your valuable time to provide us your feedback. We hope to see you again soon.
by A traveller
Posted Dec. 16, 2023 on Expedia
Good hotel
Comment from Hotel Management
Dec. 18, 2023 by Front Desk, Hotel Management
Thank you so much for your feedback. We are looking forward to welcoming you back soon.
