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Ana y Jose Tulum Hotel & Spa

4.5 star property
4.5-star beachfront hotel near Tulum Beach

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Photo gallery for Ana y Jose Tulum Hotel & Spa

40-inch Smart TV with satellite channels, TV
Creator video - submitted by Kevin Droniak
Couples treatment rooms, body treatments, aromatherapy
Breakfast, lunch, dinner served; international cuisine, beach views
Premium bedding, down comforters, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Pet friendly

Explore the area

View in a map
Carretera Tulum Boca Paila Km 7, Tulum, QROO, 77780
  • Place, Tulum Beach
    ‪2 min walk‬
  • Place, Ven a la Luz Sculpture
    ‪10 min walk‬
  • Place, Tulum Mayan Ruins
    ‪16 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪54 min drive‬

Room options

View all photos for Villa Coba

Premium bedding, down comforters, minibar, in-room safe

Villa Coba

  • Garden view
  • 1 bedroom
  • Sleeps 6
  • 3 King Beds

View all photos for Superior Garden

Terrace/patio

Superior Garden

  • Garden view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Bedroom Suite

2 Bedroom Suite

2 Bedroom Suite

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 King Bed

View all photos for Feelings OV

Premium bedding, down comforters, minibar, in-room safe

Feelings OV

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Charming OV

Beach/ocean view

Charming OV

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Charming Garden

Premium bedding, down comforters, minibar, in-room safe

Charming Garden

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • Sleeps 3
  • 1 King Bed

View all photos for Casa del Agua

Premium bedding, down comforters, minibar, in-room safe

Casa del Agua

  • Ocean view
  • 4 bedrooms
  • Sleeps 10
  • 3 King Beds

View all photos for Manglar

Manglar

Manglar

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Tulum

Beachside getaway.A stay at this Zona Hotelera hotel places you within half a mile (1 km) of Tulum Beach and 3 miles (5 km) of Sian Ka'an Biosphere Reserve. Also, Tulum National Park is within 3 miles (5 km) and Playa Paraiso is within 6 miles (10 km).

What's nearby

  • Tulum Beach - 2 min walk - 0.2 km
  • Ven a la Luz Sculpture - 10 min walk - 0.8 km
  • Playa Paraiso - 10 min drive - 7.1 km
  • Tulum Mayan Ruins - 16 min drive - 13.4 km
  • Playa Ruinas - 16 min drive - 8.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 103 min drive

Restaurants

  • ‪The Coffee - ‬4 min walk
  • ‪Mia Restaurant & Beach Club - ‬3 min walk
  • ‪Tacos Papi - ‬7 min walk
  • ‪Checkpoint Ciao - ‬6 min walk
  • ‪Bula Tulum - ‬4 min walk

About this property

Ana y Jose Tulum Hotel & Spa

4.5-star beachfront hotel near Tulum Beach
Some rates at Ana y Jose Tulum Hotel & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with umbrellas and beach club on site (surcharge). After a day at the beach, enjoy amenities at Ana y Jose Tulum Hotel & Spa like a complimentary children's club, an outdoor pool, and a fitness center.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. This luxury hotel also offers a rooftop terrace and a garden. Self parking and valet parking are free.

This 4.5-star Tulum hotel is smoke free.

  • 32 guestrooms or units
  • 2 levels
  • 8 buildings
  • 1507 sq ft of conference space
  • 140 sq m of conference space
  • Built in 1984
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Dining venue
Ana y Jose Tulum Hotel & Spa offers 32 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 40-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

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  • Hot tub
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includes taxes & fees
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Property amenities

Family friendly

  • Art supplies
  • Baby bath
  • Beach toys
  • Children's books
  • Children's games
  • Children's toys
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 7:30 AM to 11:30 AM
  • A bar/lounge
  • A beach bar
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Beach club
  • Designer stores
  • Free children's club
  • Gym
  • Outdoor pool
  • Wine tasting room
  • Winery release events

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

Room amenities

Entertainment

  • 40-inch smart TV with satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 700 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 2000 per accommodation, per night
  • A damage deposit of MXN 2000 will be collected before check-in.
  • Resort fee: MXN 380 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Concierge service
  • Fitness center access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 4940 per vehicle (roundtrip, maximum occupancy 7)
  • Pet fee: MXN 700 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash. Parties and events are allowed on site. Long-term renters welcome.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation.

Property Registration Number 02456748

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

ANA Y JOSE
ANA Y JOSE CHARMING
ANA Y JOSE CHARMING HOTEL
ANA Y JOSE CHARMING HOTEL Tulum
ANA Y JOSE CHARMING Tulum
ANA Y JOSE HOTEL
HOTEL ANA Y JOSE
Ana y Jose Charming Hotel Tulum
Ana y Jose Charming Hotel
Ana y Jose Charming Tulum
Ana y Jose Charming
Hotel Ana y Jose Charming Hotel And Spa Tulum
Tulum Ana y Jose Charming Hotel And Spa Hotel
Hotel Ana y Jose Charming Hotel And Spa
Ana y Jose Charming Hotel And Spa Tulum
Ana y Jose Charming Hotel Spa
Ana Y Jose Charming Tulum

Ana y Jose Tulum Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 149 out of 228 reviews
Rating 8 - Good. 49 out of 228 reviews
Rating 6 - Okay. 16 out of 228 reviews
Rating 4 - Poor. 7 out of 228 reviews
Rating 2 - Terrible. 7 out of 228 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Good porquekwh me gustó porque why
Stayed 3 nights in Oct 2025

10/10 Excellent

Dagmar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our second visit, and we are still happy to come here. They even remembered us, from last time, which makes you feeling home. Everything is always nice from service thru the people.
Stayed 5 nights in Oct 2025

10/10 Excellent

Vilma

Liked: Cleanliness, staff & service, property conditions & facilities
Very wonderful stay thank you for everything
Stayed 4 nights in Aug 2025

10/10 Excellent

Maksim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy our stay.
Stayed 4 nights in Jul 2025

8/10 Good

Pedro, Weston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and well maintained. Service was great from housekeeping to waitstaff. The front desk wasn’t the best at check out but overall great service Our room was comfortable, clean with a stunning ocean view The only negative was the quality and value of the food and drinks. We had breakfast, lunch and ordered food at the beach. The quality was middle of the road but at Miami prices. We ended paying $125 for lunch for the two of us and a drink at the beach is $17-18 for unremarkable, water down cocktails. I can go to Miami for those prices and get better quality It had been 2 years since our last visit to Tulum. I will look for other places in the future. Prices have risen to Miami levels but you still have to endure some of the negatives like lack of street sidewalks, chaotic and extremely congested traffic, poor street lighting, risk of food poisoning, and a hint of insecurity. (We saw a group of fully geared Marine squad including their M16, patrolling the beach. I thought I was in an episode of Seals) Overall we had a good but not excellent experience that would make me want to go back
Stayed 3 nights in Apr 2025

10/10 Excellent

Chamil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Ana y Jose. The place is beautiful and offers a perfect balance of a boutique hotel and family friendly vibe. The service was impeccable: friendly and accommodating, always going an extra mile. The little kids playground on the beach was a highlight. We also enjoyed the spa very much. We are definitely coming back.
Stayed 5 nights in Mar 2025

6/10 Okay

Ivan

Travelled with partner
Liked: Staff & service, property conditions & facilities
Ana y Jose hotel is a good hotel. Right on the beautiful beach. Our servers for breakfast Maria & Mario were great, they were very kind and met our every needs. Our server for Dinner Rafael also was terrific, made recommendations on whats a popular dish and went above and beyond to make our experience phenomenal. What I didnt like from the hotel was our room being righf next to the kitchen, we heard almost everyones conversation and all the pots & pans crashing into eachother. The hotel food fell below my expectations. I was hoping for more options like menudo or tradional tacos, something more mexican. However, the massages my wife & I got from the spa were amazing. Those two young ladies im forgetting thier names but they made us feel like royalty.
Stayed 3 nights in Mar 2025

8/10 Good

Brenda Roberta

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in an ocean view room, Agua de Mar. it was large, lovely, with a gorgeous view and private plunge pool. The staff was wonderful! The property was very lovely. We did NOT like the incredibly loud Electronic Dance Music played beginning in the late morning and continuing all day long. The bass actually hurt our ears! Also, the fit was center was very tiny, no treadmill, broken bicycle… Thsnk goodness I run on the beach, which is absolutely gorgeous, great breakfasts, dinner was good if you have a small number of people. We had a dinner for 10 one night, I had reserved in advance. The restaurant never got the message. Service was very slow, food was mediocre. The soft shell crab tacos were amazing!
Stayed 4 nights in Mar 2025

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first visit to Tulum. This small charming hotel was great. The staff were all very friendly and helpful and it is right on the beach, The food at the restaurant was good, but the service a bit slow. The gym could use upgrading, but on the whole we were very satisfied and would go back again.
Stayed 3 nights in Mar 2025

10/10 Excellent

David, Chicago

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful beachfront resort
Stayed 7 nights in Feb 2025

10/10 Excellent

Donald

Stayed 4 nights in Jan 2025

10/10 Excellent

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful, bougie, easy! Amazing food and staff!

We LOVED our stay at Ana y Jose! Four friends got out of Dodge, and headed to Tulum for an all-inclusive, relaxing ladies weekend - we couldn’t have picked a better spot to land. They were attentive in advance, asking for our flight and shuttle information (and offering to help), and were incredibly sweet, kind, funny, and professional during our stay. Melissa is the head concierge and she was a ray of sunshine popping up everywhere! There wasn’t a thing we asked for (recommendations, taxis, getting ourselves locked out of our safe, etc) that she didn’t help with immediately. William and Maria (Mary) were our breakfast servers everyday and we had so much fun with them. Loved getting to know them a little bit and being able to relax into the stay so authentically. Mario was our dinner server every evening and similarly, we just loved getting to know him, learning new words from him (we had a fluent Spanish speaker with us, so communication was fairly easy), and seeing a friendly face every evening. They remembered a food allergy amongst us and went above and to bring her amazing dishes, brought us drinks (coffee, tea, margs) to at they knew we liked, and didn’t scrimp on presentation. Perfecto! The property is beautiful and does a wonderful job using the space to create a home-like but also bougie experience. The beach is beautiful, of course! We never fought for a lounge chair or even a spot in one of the shade lounges. We can’t recommend this place enough!
Stayed 3 nights in Jan 2025

8/10 Good

Juliana

Stayed 4 nights in Dec 2024

2/10 Terrible

Policarpio

Travelled with family
Disliked: Amenities
Price was way up horrible service
Stayed 1 night in Dec 2024

10/10 Excellent

Alexander, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We greatly enjoyed Villa Coba, with the private pool and jacuzzi. Excellent breakfast right by the beach. Very happy with the service, friendly and helpful staff
Stayed 6 nights in Dec 2024

10/10 Excellent

GABRIELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderful, the location, the comfort in the rooms, the food, the service. I really recommend this hotel, after doing a lot of research I found the right one. I will definitely be back. Thank you Melissa, Rafael, Maria for your attention.
Stayed 4 nights in Nov 2024

10/10 Excellent

Lazaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oasis
Stayed 1 night in Nov 2024

10/10 Excellent

Dagmar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Everybody was helpful. I will go back if I ever go back to Tulum. Celebrated my husbands birthday. Had ordered a cake. They made it so nice with music and singing. I was very touched, more than I expected. Clean and everybody is very attentive. The airport shuttle was working very well too.
Stayed 5 nights in Oct 2024

2/10 Terrible

Hassam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfect case of false advertisement. It's a horrible hotel, I felt I was in a Netflix horror movie. I left the hotel did not get refund or credit. That was $4,500 down the drain.
Stayed 6 nights in Oct 2024

10/10 Excellent

TAMIKA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a location I would visit again. It was such a great experience. ALL of the staff was always very helpful and attentive to our needs. We had a group of 8 and there were absolutely no complaints. The food was excellent, beautiful beach and great amenities. Thanks for making my brother's birthday trip an amazing one
Stayed 4 nights in Oct 2024

10/10 Excellent

Elios

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great Rafael & Paulina are top class.
Stayed 5 nights in Aug 2024

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was well maintained and offered a boutique feel, which we loved! However we were not expecting families to select this property because there are no kid amenities here? The beach service was lacking too, they only came around maybe every 3 or so hours. Housekeeping was inconsistent as well. The food was absolutely amazing here!!
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful place, perfect hospitality

Absolutely beautiful place. Everyone was so welcoming there and the food was amazing. We loved Omar! Such a great sense of humor and made every meal/drink even more enjoyable!!
Stayed 5 nights in Jun 2024

10/10 Excellent

Dionne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is excellent! I spent 3 nights and had a relaxing, peaceful time. It rained a lot and I ordered room service for dinner two nights and the food was really delicious and healthy. Omar deserves a special shoutout for being a fantastic and hilarious waiter. He recommended meals that were superb. My last night I ate at the restaurant and wasn’t feeling well, and he recommended the grilled fish and quinoa risotto, since they were light. Great choice. The spa services are a must! I had the best facial and massage, 70 minutes each, by I think, Abigail? I booked one for each day. Just amazing! My room was large and had everything I could want. The beach when it stopped raining, was fantastic! My last day the sun came out and while it was not hot, nice breeze, I still got sunburnt. This was my first solo trip and thanks to Ana y Jose, it was perfect due to staff and amenities. I will definitely stay there again when I visit.
Stayed 3 nights in Jun 2024

10/10 Excellent

Dania Sara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at this place! Very friendly staff, and a beautiful hotel! I think the pool area could’ve been a bit bigger, but the beach made up for it! The food was definitely exceeding my expectations! Very great quality food.
Stayed 3 nights in Jun 2024