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Conrad Tulum Riviera Maya

5.0 star property
5-star beachfront resort near Akumal Beach

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Photo gallery for Conrad Tulum Riviera Maya

Exterior
Property video
Garden view
65-inch flat-screen TV with satellite channels, TV, pay movies
Game room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Air conditioning

Explore the area

View in a map
Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774
  • Place, Riviera Maya Golf Club
    ‪2 min drive‬
  • Place, Aktun Chen
    ‪2 min drive‬
  • Place, Dolphinaris Tulum
    ‪2 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪82 min drive‬

Room options

View all photos for Partial Ocean View Guestroom with King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Partial Ocean View Guestroom with King Bed

8.8 out of 10
Excellent
(6 reviews)
  • Partial ocean view
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for CEIBA Governors Suite BDRM

Premium bedding, pillowtop beds, minibar, in-room safe

CEIBA Governors Suite BDRM

  • Ocean view
  • 145 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Guestroom with King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Tropical View Guestroom with King Bed

9.2 out of 10
Wonderful
(9 reviews)
  • Resort view
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Guestroom with King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Ocean View Guestroom with King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for CEIBA Presidential Suite

Premium bedding, pillowtop beds, minibar, in-room safe

CEIBA Presidential Suite

  • Ocean view
  • 186 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Partial Ocean View Guestroom w/ 2 Queen Beds

View from room

Partial Ocean View Guestroom w/ 2 Queen Beds

8.0 out of 10
Very good
(4 reviews)
  • Partial ocean view
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Tropical View Guestroom with 2 Queen Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Tropical View Guestroom with 2 Queen Beds

10.0 out of 10
Exceptional
(13 reviews)
  • Ocean view
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Guestroom with 2 Queen Beds

View from room

Ocean View Guestroom with 2 Queen Beds

8.8 out of 10
Excellent
(8 reviews)
  • Ocean view
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for CEIBA Family Ste 2 BR Connecting Rooms

View from room

CEIBA Family Ste 2 BR Connecting Rooms

  • Garden view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 2 Queen Beds, Ocean View (Ceiba)

View from room

Room, 2 Queen Beds, Ocean View (Ceiba)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View (Ceiba)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Ocean View (Ceiba)

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Ceiba)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed, Ocean View (Ceiba)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View (Ceiba)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Partial Ocean View (Ceiba)

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View (Ceiba)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Queen Beds, Partial Ocean View (Ceiba)

  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Ceiba Tropical View)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed (Ceiba Tropical View)

  • Resort view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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8 outdoor pools, cabanas (surcharge), pool umbrellas

Hilton Tulum Riviera Maya All-Inclusive Resort

Tulum
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.2 out of 5, Very good, 1,954 reviews
The price is CA $471
CA $575 total
includes taxes & fees
Jun 10 - Jun 11
Hilton Tulum Riviera Maya All-Inclusive Resort

About the area

Tulum

On the beach.Within 2 miles (3 km) of this Tulum resort, you'll find Riviera Maya Golf Club and Aktun Chen. Xcacel Beach and South Akumal Beach are also within 3 miles (5 km).
View more Resorts in TulumOpens in a new window

What's nearby

  • Riviera Maya Golf Club - 2 min drive - 2.1 km
  • Aktun Chen - 2 min drive - 2.1 km
  • Dolphinaris Tulum - 2 min drive - 1.4 km
  • Akumal Beach - 6 min drive - 8.1 km
  • Xel-Há Park - 7 min drive - 8.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 75 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬3 min drive
  • ‪Restaurant Kukulkan - ‬4 min drive
  • ‪Thali Restaurant - ‬4 min drive
  • ‪Restaurante Yucatan - ‬4 min drive
  • ‪The Truck - ‬5 min drive

About this property

Conrad Tulum Riviera Maya

5-star beachfront resort near Akumal Beach
Some rates at Conrad Tulum Riviera Maya are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Conrad Tulum Riviera Maya you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, a 24-hour fitness center, and a terrace. Free valet parking is available.

This 5-star Tulum resort is smoke free.

  • 349 guestrooms or units
  • 3 levels
  • 11 buildings
  • 8 dining venues
  • 3 bars on the beach
  • Meeting rooms
  • 50000 sq ft of conference space
  • 4645 sq m of conference space
  • Built in 2021
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Conrad Tulum Riviera Maya offers 349 air-conditioned accommodations, which are accessible via exterior corridors and feature private plunge pools and minibars. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 65-inch flat-screen televisions come with premium satellite channels and pay movies.

Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Awards and affiliations

Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveler Hot List.

Similar properties

8 outdoor pools, cabanas (surcharge), pool umbrellas
Hilton Tulum Riviera Maya All-Inclusive Resort
Tulum
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.2 out of 5, Very good, 1,954 reviews
The price is CA $471
CA $575 total
includes taxes & fees
Jun 10 - Jun 11
Hilton Tulum Riviera Maya All-Inclusive Resort

Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Private plunge pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • 3 beach bars
  • 8 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Cooking classes
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Shopping
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Handrails in stairways (35 inches high)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 65-inch flat-screen TV with premium satellite channels
  • MP3 dock
  • Pay movies
  • Private plunge pool

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Frequently asked questions

How close is Conrad Tulum Riviera Maya to the airport?

Conrad Tulum Riviera Maya is 39.7 mi (68-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

How much does it cost to stay at Conrad Tulum Riviera Maya?

As of May 30, 2026, prices found for a 1-night stay for 2 adults at Conrad Tulum Riviera Maya on Jun 14, 2026 start from CA $469, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Conrad Tulum Riviera Maya have an airport shuttle?

Airport shuttle services are not available at Conrad Tulum Riviera Maya.

How close is Conrad Tulum Riviera Maya to the beach?

This resort is on a private beach. Don't forget your sunscreen!

Does Conrad Tulum Riviera Maya offer free breakfast?

Conrad Tulum Riviera Maya does not offer free breakfast.

Is there a casino at Conrad Tulum Riviera Maya?

No, there is no casino at this resort.

What time is check-in at Conrad Tulum Riviera Maya?

Check-in begins at 3:00 PM.

Is there free parking at Conrad Tulum Riviera Maya?

This resort offers free valet parking.

Does Conrad Tulum Riviera Maya have a pool?

Conrad Tulum Riviera Maya features 3 outdoor pools.

Does Conrad Tulum Riviera Maya have a restaurant?

There are 8 onsite restaurants, offering options like local and international cuisine, ocean views, and al fresco dining.

Does Conrad Tulum Riviera Maya have a spa?

This resort has a spa, which features deep-tissue massages, facials, and body treatments.

How close is Conrad Tulum Riviera Maya to downtown Tulum?

Conrad Tulum Riviera Maya is 13.1 mi away from Tulum.

Conrad Tulum Riviera Maya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 234 out of 316 reviews
Rating 8 - Good. 37 out of 316 reviews
Rating 6 - Okay. 23 out of 316 reviews
Rating 4 - Poor. 10 out of 316 reviews
Rating 2 - Terrible. 12 out of 316 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Bradley Kyle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Spotless resort. Amazing staff.
Stayed 6 nights in Feb 2026

10/10 Excellent

Miriam

Stayed 4 nights in Feb 2026

6/10 Okay

Kimberly

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
10/10 amenities. But lacking in service and value. Never waited less than 45 mins for food, you have to go look for a server for a drink by the pool constantly. Prices not reasonable
Stayed 2 nights in Feb 2026

2/10 Terrible

Natalie

Stayed 1 night in Feb 2026

10/10 Excellent

Hector, Vista

Stayed 3 nights in Jan 2026

6/10 Okay

CEN QIN

Staff is very rude
Stayed 4 nights in Dec 2025

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My stay was absolutely amazing and relaxing. This was exactly what I needed. I can’t wait to go back again. Beautiful Resort!!
Stayed 4 nights in Dec 2025

10/10 Excellent

Carolina, Chicago

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean and spacious. Loved the pools and beachside access, along with the extracurricular activities presented. Beds were comfortable and staff attentive. Front desk staff could be a bit warmer, and not all were knowledgeable in addressing/resolving customer concerns.
Stayed 1 night in Jan 2026

10/10 Excellent

Dana

Stayed 6 nights in Dec 2025

10/10 Excellent

Erez

Stayed 5 nights in Dec 2025

10/10 Excellent

Matt

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and wonderful service. The hot tubs were not heated in multiple areas and the hot tub on our balcony was not working. The food was OK, but not as good as what we have had in comparable resorts in Mexico.
Stayed 5 nights in Dec 2025

6/10 Okay

gloria

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice, clean resort. But lines for everything. Paperwork for everything. Grossly overpriced restaurants with medium quality food.
Stayed 6 nights in Dec 2025

2/10 Terrible

Mariam

Liked: Cleanliness, amenities, property conditions & facilities
I was really excited about going to the Conard Tulum based on the wonderful reviews I read and the beautiful pictures. Unfortunately, the experience fell way below expectations. 1) In seeking a place off the beaten path in Tulum, I was hoping for a nice and serene place to relax, enjoy the water and the sun. What I got instead was loud EDM music playing all-day long, we could even hear the bass thumping from our hotel room well into the middle of the night. We just could NOT get any peace and quiet no matter where we went. It felt like we were at a music festival... 2) Food: pretty awful for the price you are paying. Kengai was the equivalent of asian food from a fast food place at the mall. Maritea, which they pride themselves on being the best place on the resort, was underwhelming. Ultramar was barely edible, and we tried a bunch of other bars by the pool and the food was sub-par. We couldn't wait to get to the airport and have a subway sandwich just to have something substantial and not completely disgusting. 3) Exploitative - I travel extensively and stay at various places all over the world and I have to say that I've never felt as exploited. We were told that we could not get any restaurant reservations to ANY hotel restaurant on the property for NYE. Imagine our surprise when we are dining that evening at Kengai and we are told that the staff can get us a dinner reservation at any restaurant on NYE if we agree to buy a bottle of champagne.... (con't)
Stayed 4 nights in Dec 2025

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property, staff and services all the way around.
Stayed 4 nights in Dec 2025

6/10 Okay

Sajid

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Overall good, but I will not go back to this resort due to limited amenities.
Stayed 2 nights in Dec 2025

8/10 Good

Olamide

Stayed 4 nights in Nov 2025

10/10 Excellent

Devon

Stayed 5 nights in Dec 2025

10/10 Excellent

Polina

Stayed 1 night in Nov 2025

10/10 Excellent

Sandeep

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort, service is unparalleled and great restaurants
Stayed 5 nights in Nov 2025

8/10 Good

Kirsten

Liked: Cleanliness, amenities
Clean room, beautiful location.
Stayed 1 night in Nov 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fabulous time. The staff was so cordial and professional. Every restaurant and poolside area was beautifully maintained. Food was superb and prices reasonable for a resort. Daniel the boss of the beach and pool areas was delightful and so helpful and kind. The car service and luggage guys were great and the room stewards were fabulous.
Stayed 5 nights in Oct 2025

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and polite helpful staff. Very enjoyable and relaxing resort
Stayed 5 nights in Oct 2025

10/10 Excellent

AARON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay overall. No complaints!
Stayed 7 nights in Oct 2025

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pools, restaurant options, and staff was amazing!
Stayed 2 nights in Oct 2025