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Palais Aldea Zama Tulum by Casago

3.0 star property
3-star apartment near Tulum Mayan Ruins

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Photo gallery for Palais Aldea Zama Tulum by Casago

Exterior
Exterior
Reception
Exterior
Deluxe Studio

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Esq Av. Coba, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪3 min walk‬
  • Place, Hunab Lifestyle Center
    ‪3 min walk‬
  • Place, Hospital de Tulum
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪65 min drive‬

Room options

View all photos for Comfort Studio

Comfort Studio

Comfort Studio

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Apartment, Garden View

Family Apartment, Garden View

Family Apartment, Garden View

  • 71 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

View all photos for Superior Apartment, Multiple Beds

Superior Apartment, Multiple Beds

Superior Apartment, Multiple Beds

  • 101 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

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Exterior

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About the area

Tulum

Heart of Tulum.Your stay at this Zama apartment places you within 3 miles (5 km) of Tulum Mayan Ruins and Tulum Beach. Hunab Lifestyle Center and Jaguar Park are also within half a mile (1 km).
View more Apartments in TulumOpens in a new window

What's nearby

  • Jaguar Park - 3 min walk - 0.3 km
  • Hunab Lifestyle Center - 3 min walk - 0.3 km
  • Dos Aguas Park - 19 min walk - 1.6 km
  • Hospital de Tulum - 4 min drive - 2.1 km
  • Tulum Mayan Ruins - 11 min drive - 5.7 km

Getting around

  • Tulum Intl. Airport (TQO) - 46 min drive

Restaurants

  • ‪Coco Cafe - ‬12 min walk
  • ‪Panza Tulum - ‬9 min walk
  • ‪Jasmine - ‬12 min walk
  • ‪El Capitán - ‬10 min walk
  • ‪Copal Restaurant - ‬12 min walk

About this property

Palais Aldea Zama Tulum by Casago

3-star apartment near Tulum Mayan Ruins
This apartment offers its guests an outdoor pool and a 24-hour fitness center. WiFi is free in public spaces. This apartment also features a rooftop terrace, concierge services, and complimentary use of a nearby fitness facility. Self parking is free.

This 3-star Tulum apartment is smoke free.

  • 3 guestrooms or units
  • Terrace on the roof
  • Front desk (limited hours)
  • Concierge
  • No smoking on site
This apartment offers 3 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations at this 3-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and hair dryers.

This Tulum apartment provides complimentary wireless Internet access, with a speed of 50+ Mbps. 40-inch flat-screen televisions come with digital channels.

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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Kitchen

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Microwave
  • Stovetop

Dining

  • Dining table

Bedrooms

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Communal living room
  • Dining table

Entertainment

  • 40-inch flat-screen TV with digital channels

Outdoor areas

  • Balcony
  • Rooftop terrace

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • Concierge services
  • Limited-hour front desk
  • Safe

Location highlights

  • In a village
  • In an entertainment district
  • In the city center

Things to do

  • 24-hour gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 3 units

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and cash.

Property is also known as

Palais Aldea Zama Tulum by Casago Tulum
Palais Aldea Zama Tulum by Casago Apartment
Palais Aldea Zama Tulum by Casago Apartment Tulum

Frequently asked questions

How close is Palais Aldea Zama Tulum by Casago to the airport?

This apartment is 26.8 mi (46-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

How much does it cost to stay at Palais Aldea Zama Tulum by Casago?

As of Jun 25, 2026, prices found for a 1-night stay for 2 adults at Palais Aldea Zama Tulum by Casago on Jun 26, 2026 start from CA $46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Palais Aldea Zama Tulum by Casago have an airport shuttle?

Airport shuttle services are not available at this apartment.

How close is Palais Aldea Zama Tulum by Casago to the beach?

This apartment is 2.7 mi (12-min drive) from Tulum Beach and 2.9 mi (13-min drive) from Playa Paraiso. Don't forget your sunscreen!

Does Palais Aldea Zama Tulum by Casago offer free breakfast?

This apartment does not offer free breakfast.

Is there a casino at Palais Aldea Zama Tulum by Casago?

No, there is no casino at this apartment.

What time is check-in at Palais Aldea Zama Tulum by Casago?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Palais Aldea Zama Tulum by Casago?

This apartment offers free self parking.

Does Palais Aldea Zama Tulum by Casago have a pool?

This apartment features an outdoor pool.

Does Palais Aldea Zama Tulum by Casago have a spa?

There are no spa services available at this apartment.

How close is Palais Aldea Zama Tulum by Casago to downtown Tulum?

This apartment is 1 mi away from Tulum.

Palais Aldea Zama Tulum by Casago Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 0 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 2 out of 7 reviews

8.0/10

Cleanliness

7.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Heather

Liked: Cleanliness, amenities, communication
Courteous staff, clean amenities and room. Close to everything.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

othmane

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was good and easy going !
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

Javier

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel is still being built as well as area so still has few years until completion. Room was nice but awful sulfur sewage smell coming from bathroom which made it unbearable to be in the room. Much better options in the area at same exact price if not better.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

randy

Liked: Cleanliness, amenities, property conditions & facilities, communication
it's actually is a condominium unit or timeshare. The registration process was a little complicated but the property itself is beautiful. The roof top pool was a nice treat. There's construction going on next-door but it's not very intrusive. Be wary of the route that Google Maps gives you to get to the Hotel. One goes through some questionable neighborhoods with dirt streets, the other is very direct.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Habitaciones muy equipadas
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Jose

Liked: Communication
El edificio y el departamento están bastante bien, si bien el ascensor no funcionaba el resto estaba en buenas condiciones. El principal problema es que la calle está rota por y hay construcciones alrededor de la propiedad, el camino es de tierra y piedras y hay basura.
Stayed 3 nights in Apr 2025