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Palms Tulum Luxury Hotel

2.5 star property
Boutique hotel near Tulum Mayan Ruins

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Photo gallery for Palms Tulum Luxury Hotel

Exterior
Lobby sitting area
Property entrance
Lobby sitting area
Outdoor pool, sun loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Pool
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

View in a map
Escorpion street and Andromeda street, Tulum, QROO, 77780
  • Tulum National Park
    ‪4 min drive‬
  • Tulum Mayan Ruins
    ‪6 min drive‬
  • Playa Paraiso
    ‪8 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪57 min drive‬

Room options

View all photos for Deluxe Apartment

1 bedroom, down comforters, in-room safe, individually decorated

Deluxe Apartment

  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

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About the area

Tulum

Tulum City Center stay.With a stay at this Tulum City Center hotel, you'll be within half a mile (1 km) of Dos Aguas Park and 2 miles (3 km) of Hunab Lifestyle Center. Hospital de Tulum and Jaguar Park are also within 2 miles (3 km).

What's nearby

  • Tulum National Park - 4 min drive - 3.9 km
  • Tulum Mayan Ruins - 6 min drive - 3.9 km
  • Las Palmas Public Beach - 6 min drive - 5.3 km
  • Playa Paraiso - 8 min drive - 6.1 km
  • Playa Ruinas - 10 min drive - 4.2 km

Getting around

  • Tulum Intl. Airport (TQO) - 44 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪La Coqueta - ‬3 min walk
  • ‪Tacos y tortas el tio - ‬5 min walk
  • ‪Botánica Garden Café - ‬3 min walk
  • ‪La Regia Tulum - ‬5 min walk

About this property

Palms Tulum Luxury Hotel

Boutique hotel near Tulum Mayan Ruins
Palms Tulum Luxury Hotel offers its guests an outdoor pool and complimentary bicycles. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. The boutique Palms Tulum Luxury Hotel also features multilingual staff, a garden, and concierge services. Self parking is free.

This Tulum hotel is smoke free.

  • 9 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 2013
  • Towels for the beach
  • Poolside lounge chairs
  • Staff is multilingual
  • Concierge
  • Garden
  • No smoking on site
Palms Tulum Luxury Hotel offers 9 air-conditioned accommodations with laptop-compatible safes and safes. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Beds feature down comforters. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and bidets.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LED televisions come with digital channels. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Free self parking on site

Things to do

  • Free bicycle rentals
  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch LED TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The property charges 4 percent for credit card payments
Guests must contact the property in advance for check-in instructions and smart lock details; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Private entrance, smart lock

Pets

  • Pets and service animals are not allowed at Palms Tulum Luxury Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 8 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 500 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: MXN 700 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2520 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MXN 500 per night
  • Credit card charges are subject to a surcharge of 4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Up to 3 children 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Palms Hotel Tulum
Palms Luxury
Palms Luxury Hotel
Palms Luxury Hotel Tulum
Palms Tulum
Palms Tulum Hotel
Palms Tulum Luxury
Palms Tulum Luxury Hotel
Tulum Luxury
Tulum Luxury Hotel
Palms Luxury Condo Hotel
Palms Tulum Condo
Palms Tulum Luxury Hotel Hotel
Palms Tulum Luxury Hotel Tulum
Palms Tulum Luxury Hotel Hotel Tulum

Palms Tulum Luxury Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 215 out of 293 reviews
Rating 8 - Good. 68 out of 293 reviews
Rating 6 - Okay. 6 out of 293 reviews
Rating 4 - Poor. 3 out of 293 reviews
Rating 2 - Terrible. 1 out of 293 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was great in getting me settled in an providing instruction an directions on where I wanted to go. The hotel was clean an spacious. Only bad the internet an tv was down my last day there.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the Front Desk Clerks were all very knowledgeable and super helpful with anything that we needed, from advice on cool things to do, tips on what types of transportation to use, and recommendations on good places to eat around town.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was lovely and cool before turning the air conditioning on. They had bikes we could use. Laundry place just around the corner. Beach a few kms away. Only downside was the shower didn’t have a curtain of any sort so the water went everywhere
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place for stay in Tulum, clean, everything was in good conditions. I recommend so much.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019

10/10 Excellent

Marija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palms is the best

Fantastic experience with Palms. Grate stuff, everyone’s did a grate job! Thank you guys
Stayed 12 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
No WiFi in room. Only in lobby which was very humid and very hot. Had to walk to another hotel for included breakfast.
Stayed 8 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and helpful, accommodating staff; wonderful place, extremely spacious and comfortable, clean, with all desirable amenities, perfect location. Highly recommendable.
Stayed 2 nights in Mar 2019

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect little oasis in town. Super warm and welcoming staff - thank you! Within biking distance of the Tulum Ruins, the beach and the Gran Cenote.
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Yosuke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean Condo Hotel in Tulum

Very nice Condo Hotel, the room is clean, the staff is nice and very helpful. They rent you a bicycle without a cost and you can go to the beach, Mayan ruin etc in it. A++++!
Stayed 1 night in Mar 2019

8/10 Good

Grecia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the main avenue in the city center and very close to the bike routes that lead to the beach and the ruins. Free use of beach towels and bikes are also a great plus! Staff has excellent recommendations for restaurants and beach clubs to suit your preferences. Staff was welcoming and extremely friendly and helpful! I would definitely recommend a stay here.
Stayed 5 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved this place!!very friendly and welvoming staff who are all happy and want to help in every way possible...very large room..more like a condo where yu can cook.separte bedroom....very nice...loved the location, ..enjoyed the breakfast and the bikes that came with it..would definitely stay again
Stayed 5 nights in Feb 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful and clean

Had a great stay at Palms Tulum, condo was extremely clean, staff was friendly and helpful, security was provided at night and bicycles available for use (free). Condo is centerally locates in town and about 2 miles (20 min bike ride) to beaches and Grand Cenote. Would recommend Palms Tulum, only con was WiFi was intermittent on the 3rd floor condo, but worked great poolside.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and beautiful. Service was spectacular. Only thing is the internet signal is very weak, and the pool is really small.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super helpful. Location is convenient, our room was just as pictured (maybe even nicer!) and free bikes were a good perk!
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very courteous and helpful at all times. The room was immaculate and quite spacious. The location is perfect for walks downtown, taking a rental car to the beach, or traveling to Mayan ruins, or swimming in a cenote. Or, if you prefer, the hotel has bicycles for your personal use for an easy ride to the beautiful white sandy public beaches. Would recommend this hotel and would stay there again.
Stayed 5 nights in Jan 2019

8/10 Good

P

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to supermarket and the 7-11 where you can get taxis to the beach. Should only cost you $100 pesos, not $200. Don’t let them swindle you! It was clean/spacious, modern look, they give you bikes for free, the front desk staff was nice, the breakfast at Elements was good enough, etc. I wish the shower would be warmer than for 10 minutes and the WiFi was stronger in the rooms. The WiFi was strong in the lobby area.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time stay here. The hotel is located in the city center so it's near the action and restaurants, plus it's about a 15/20 minute bike ride from the beach. I love that they provide you with a bike for free as well. The rooms are very clean and spacious and the bathrooms were wonderful! There is a lot of traffic and construction noise, and the blinds weren't the type to block out light so getting a restful sleep was difficult at times. However, the staff was very friendly and helpful and the location is central. It's a good hotel to stay at if you want to experience a variety of great food, shopping and restaurants but probably not if you are looking for rest and relaxation.
Stayed 6 nights in Dec 2018