Ratings based on 950 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great Central Location
Posted Mar. 13, 2024 on HotelsGreat location, about 10mins walk to old Medina & 5 mins to the clock tower. Plenty of shops & restaurants right by the hotel.
Room was clean & modern.
No tea or coffee making facilities in the room, but you can go downstairs to reception to get hot water for drinks.
Very good buffet breakfast.
AC just blowed out hot air
Comment from Hotel Management
Mar. 14, 2024 by hebergement, Hotel Management
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir a nouveau au Carlton
by A traveller
Posted Feb. 7, 2024 on Hotels
Comment from Hotel Management
Feb. 19, 2024 by hebergement, Hotel Management
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir a nouveau au Carlton
by A traveller
Posted Jan. 24, 2024 on Hotels
Comment from Hotel Management
Jan. 25, 2024 by hebergement, Hotel Management
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir a nouveau au Carlton
by A traveller
Posted Jan. 2, 2024 on Expedia
Very nice place to stay and easy access to everything. I’d definitely recommend it.
Comment from Hotel Management
Jan. 24, 2024 by hebergement, Hotel Management
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir a nouveau au Carlton
by A traveller
Posted Dec. 23, 2023 on Expedia
I had a bad experience at the hotel. The girl receptionist was rude and unprofessional. She asked a 15-year-old for her ID, even though we had already shown her school ID with her picture. I will definitely not stay there again. I used to stay there when I came from the United States, but after how they treated my wife, I will never book this hotel again.
Comment from Hotel Management
Jan. 24, 2024 by hebergement, Hotel Management
Nous vous remercions pour vos commentaires . Nous sommes sincèrement désolés d'apprendre que votre expérience dans notre hôtel n'a pas été à la hauteur de vos attentes. Au plaisir de vous recevoir au carlton.
by A traveller
Posted Dec. 16, 2023 on Expedia
Comment from Hotel Management
Jan. 24, 2024 by hebergement, Hotel Management
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir a nouveau au Carlton
by A traveller
Posted Dec. 5, 2023 on Hotels
Comment from Hotel Management
Jan. 24, 2024 by hebergement, Hotel Management
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir a nouveau au Carlton
by A traveller
Posted Oct. 21, 2023 on Expedia
Great place
Comment from Hotel Management
Oct. 21, 2023 by hebergement, Hotel Management
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir au carlton
by A traveller
Posted Oct. 19, 2023 on Expedia
Bug alert. Right upon checkin I told the front desk about mosquitoes and suggested they get a spray for the room and completely seal the window. They didn’t do anything even though they said someone was coming to do something. When I tried to change rooms because no one came to fix anything, I was told the hotel is full. So I blasted the AC and hid under the covers to get some shut eye. After I woke itching to multiple bites on my face, and arms the morning staff were more attentive- the big red marks on my body helped too! They gave me a can of bug spray and had maintenance fix the window seal. I’ve been spraying my room every time I leave which seems to have corrected the issue.
What a terrible night though - three days later I’m still itching.
Comment from Hotel Management
Oct. 20, 2023 by hebergement, Hotel Management
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir au carlton
by A traveller
Posted Oct. 5, 2023 on Expedia
Comment from Hotel Management
Oct. 27, 2023 by hebergement, Hotel Management
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir au carlton
