Ratings based on 449 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 3, 2023 on Wotif
I booked my stay over 3 months prior to arriving and after driving 1200klm I found that they had cancelled my booking through Wotif even though I was assured that NO CONFIRMATION was required. There was actually something large happening in Tweed Heads as we checked 11 other facilities and they were all fully booked. The staff offered NO assistance at all and made out that we hadn't booked but I showed them my Wotif confirmation and all he said was - I have no booking. Wotif should drop this property off your list as it is your reputation that is now shattered as I am going to complain to everyone I can as we ended up sleeping in our car for a night and at 67 and 63, that was not a wonderful experience.
by A traveller
Posted Aug. 28, 2023 on Hotels
Very run down Shower dribbled out Handbasin chipped Blanket had cigarette holes Under bed dusty and grubby with tissues and old drink bottle Outside to get downstairs old mops hanging off stair rails and backyard untidy
Only way to wash dishes was in handbasin
Location handy to Tweed mall shops and clubs and eateries
Lady in reception seemed very nice and friendly
We only stayed 2 nights in interim waiting for our accomodation in Rainbow Beach to be vacated which incidently was only $30 pn dearer and wow …. No comparison
by A traveller
1
Posted Jul. 26, 2023 on HotelsCool cotton sheets thick drying towels and comfy king size bed great wifi! - what more could you want
by A traveller
Disappointing after long drive
Posted Jul. 20, 2023 on HotelsOn check in you have to provide drivers licence and all the details are recorded on their computer system, a real worry on how that information is used and stored.
Room was outdated and shabby, one tiny piece of soap for two people and bed linen was smelly, barking dogs all night at neighbouring property and disrespectful yahoo’s from same property yelling all night.
Comment from Hotel Management
Jul. 21, 2023 by v, Hotel Management
Is it new for you to check into Motels? You need to provide photo Id to check in any where in Australia.We live in the same premises we did't hear any noices at night.
by A traveller
Posted Jul. 3, 2023 on Expedia
by A traveller
In need of refurbishment
Posted Jun. 17, 2023 on HotelsThe motel was very tired and in need of refurbishment. Some examples are: broken lock on balcony door, no fly wire on this door; no fan in bathroom; no light in bathroom to afford make up application; plug in bathroom had mould on its underside. The only real plus was the location.
Comment from Hotel Management
Jul. 21, 2023 by v, Hotel Management
If you feel that much inconvienience please don't visit our place again
by A traveller
Posted Jun. 15, 2023 on Wotif
by A traveller
Posted May 4, 2023 on Wotif
by A traveller
Posted May 2, 2023 on Wotif
All good
by A traveller
Posted Apr. 2, 2023 on Expedia
Whilst the place was appropriate for the price, maintenance was lacking (light switches, curtains, TV remote). I was there two nights and there was no room servicing. I don't expect new sheets but there was no tidying, bathroom cleaning, bin emptying or tea/coffee/soap replenishing. You know, those things that would take only 10 minutes a room. There were also a lot of noisy dogs in the area.
