Note fondée sur 467 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 mai 2024
par un voyageur
Publié le 23 mars 2024 sur Hotels
Nice affordable place
Commentaires de Gestion de l’hôtel
27 mars 2024 par General Manager, Gestion de l’hôtel
Dear Valued Guest,We're proud to receive your excellent rating of Econo Lodge Umatilla! It's great that our pleasant accommodations and affordable rates made your visit exceptional. Thank you for choosing to stay with us and we hope to see you again.Best Regards,General Manager
par un voyageur
Publié le 23 mars 2024 sur Expedia
There was a camera above the door
Commentaires de Gestion de l’hôtel
27 mars 2024 par General Manager, Gestion de l’hôtel
Dear Valued Guest,We're grateful to have hosted you. The safety and security of our guests is our top priority, so we're distressed to read your comments. Our team will remain focused on delivering quality stays to our guests, and we wish you safe travels on the road ahead. Best Regards,General Manager
par un voyageur
Publié le 19 mars 2024 sur Hotels
par un voyageur
Publié le 10 mars 2024 sur Expedia
Checked in, staff was friendly, when we walked to our room the hallway smelt like wet dog. The room was nice and clean, but one toilet paper roll was left with two squares on it. Only 2 pillows on a queen bed, called down and they brought us 2 more right away.
Commentaires de Gestion de l’hôtel
13 mars 2024 par General Manager, Gestion de l’hôtel
Dear Valued Guest,Thank you for highlighting our friendly team and prompt service. We appreciate your feedback on the hallway and the initial shortage of room amenities. Rest assured, we will improve our attention to detail to ensure a seamless stay for our guests. We look forward to your next flawless visit with us.Best Regards,General Manager
par un voyageur
Publié le 9 mars 2024 sur Expedia
I didnt like the fact that they had a $200 penalty charge for leaving an animal in the room by itself while we would go to dinner for one hour? Should be stated in there pet friendly policy.
Commentaires de Gestion de l’hôtel
12 mars 2024 par General Manager, Gestion de l’hôtel
Dear Valued Guest,Thank you for staying with us and for your review. We are disappointed your experience was not as expected, and we apologize for any misunderstandings regarding billing. Please reach out to us offline if you have any additional questions. Again, thank you for your feedback, and we hope to see you again the next time you visit the area.Best Regards,General Manager
par un voyageur
Publié le 3 mars 2024 sur Expedia
Room was updated nicely
Commentaires de Gestion de l’hôtel
6 mars 2024 par General Manager, Gestion de l’hôtel
Dear Valued Guest,Thank you for choosing to stay with us at Econo Lodge Umatilla. Our goal is to provide every guest with lovely accommodations, so we're thrilled that was the case for you. If there was anything we could have done differently to improve your visit, please don't hesitate to reach back out. The pleasure was all ours, and we hope to welcome you back in the future.Best Regards,General Manager
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Polite and cooperative staff
Commentaires de Gestion de l’hôtel
4 mars 2024 par General Manager, Gestion de l’hôtel
Dear Valued Guest,It is wonderful to know that you had an excellent experience with us! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your perfect rating, and we hope you return soon!Best Regards,General Manager
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Room was dirty and in need of repairs. Shower not working well with limited spray from shower head. Hair throughout the shower from past guest and hairs on bath towels from others. Shower curtain holder rusted and coming out from wall. Hotel left a lot to be desired.
Commentaires de Gestion de l’hôtel
14 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Valued Guest,Thank you for staying with us, and we're disappointed to hear about your unsatisfactory experience. Your feedback is essential, and what you describe does not meet the standards we strive for. We're committed to addressing these concerns promptly with our housekeeping and maintenance teams. Your comfort is important to us, and we appreciate you bringing these matters to our attention. We hope you'll give us another opportunity to make it right and provide you with a more enjoyable stay in the future.Best Regards,General Manager
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Alex, at the front desk, was friendly, helpful, and professional. The room was clean. There was parking available. The security aspects made me feel safe.
The "breakfast" was lacking, but the coffee was good!
Commentaires de Gestion de l’hôtel
12 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Valued Guest,It was such a pleasure to welcome you to Econo Lodge Umatilla! Thank you so much for mentioning our impeccable accommodations, secure atmosphere, and hospitable team. You can be sure we'll share your compliments with Alex! That said, your feedback regarding our breakfast offerings will be shared with our internal team for further consideration, as we are always seeking new ways to improve. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Best Regards,General Manager
