Ratings based on 76 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 13, 2022 on Expedia
by A traveller
Posted Jun. 5, 2022 on Expedia
Great quiet resort with well manicured property and beautiful views. Very friendly, professional staff with beautiful views.
Note that the activities offered (horseback, shaman) were very expensive even compared to other Belmond properties in Peru. We ended up finding off resort options because of it.
Comment from Hotel Management
Jun. 12, 2022 by General Manager , Hotel Management
Dear Guest,
Thank you for telling us about your recent experience with us. One of the most rewarding aspects of our work is creating exceptional memories for our guests, and we are glad to know that we went above your expectations, we are taking notes of your remarks to keep improving.
We sincerely hope that you have had a memorable time in Cusco and look forward to welcoming you back soon.
Kind Regards
Arturo Schwarz
by A traveller
Posted May 31, 2022 on Expedia
by A traveller
Posted Apr. 20, 2022 on Expedia
The staff was incredible and so friendly. Ana was our favorite server and would greet us every morning and help with making reservations for the picnic. Yolanda in the spa was so amazing I had to go back for a second visit.
The property was beautiful. We were here during a strike meaning that for two days we couldn't leave the hotel. Luckily the hotel, staff and food made those two days very relaxing. We are our way through the entire menu and there wasn't a bad choice at the restaurant.
We always felt safe despite the protesters and what we saw on the news in Cusco. They even accommodated us an additional night very easily when we couldn't get back to Cusco on the closed roads.
Gery and Diego are amazing at drinks and would make excellent recommendations while we sat by the river.
We spent 3 full days not leaving the resort since everything was cancelled, but there couldn't have been a better place to wait it all out. Thank you Rio Sagrado team!
Comment from Hotel Management
Apr. 29, 2022 by General Manager , Hotel Management
Dear Shayli,
Thank you for telling us about your recent experience at Rio Sagrado A Belmond Hotel. One of the most rewarding aspects of our work is creating exceptional memories for our guests.
It is always a pleasure to receive positive feedback, We are delighted to know that we went above your expectations.
Thank you for taking the time to leave your impressions, and we hope to have the pleasure of welcoming you again soon.
Warm Regards,
Arturo Schwarz
by A traveller from lima
Posted Apr. 6, 2022 on Expedia
Nice hotel, quite and relaxing place. Some things like the staff should improve.
Comment from Hotel Management
Apr. 8, 2022 by General Manager , Hotel Management
Dear Alberto,
Greetings from Rio Sagrado A Belmond Hotel, we are glad to know that you enjoy our facilities during your stay with us, thank you for your feedback we will improve with our staff the service in order to provide to all our guest the best experience, your comments are really appreciated.
Lookind forward welcome you back soon.
Kind Regards
Arturo Schwarz
by A traveller
Well done!
Posted Jan. 30, 2022 on HotelsWhat an incredible property! We hit a bit of a bump during our trip when upon arrival in Cusco, we learned that a strike blocked the only road into the Sacred Valley, preventing us from getting to the hotel. I called and spoke to Daniel who immediately helped us find the solution of staying at their partner hotel in Cusco for the night and coming up the next day at no additional cost. I had been worried because our booking was through a 3rd party, but both hotels were extremely accommodating and made sure we were well taken care of. When we did arrive, we could not have enjoyed our stay more. The grounds were beautiful - complete with llamas that you can feed! - the rooms were stellar and spacious, the restaurant was delicious and the staff were friendly and attentive. I would absolutely recommend Rio Sagrado as well as Belmond properties.
Comment from Hotel Management
Jan. 31, 2022 by General Manager , Hotel Management
Dear Andrea,
Greetings from Rio Sagrado A Belmond Hotel Sacred Valley, we love to read comments like yours regarding your experience in our properties, we work every day to provide to our guest a wonderful stay. It is always a pleasure to receive positive feedback, we hope to have the pleasure of welcoming you again soon.
Kind Regards
Arturo Schwarz
by A traveller
Posted Dec. 29, 2021 on Expedia
Beautiful
Comment from Hotel Management
Dec. 29, 2021 by General Manager, Hotel Management
Dear Guest,
Thank you for share with us your impressions about your recent stay with us, we hope you had a wonderful time in Cusco.
Kind Regards
Arturo Schwarz
by A traveller
Posted Sep. 19, 2021 on Hotels
Comment from Hotel Management
Sep. 20, 2021 by Arturo Schwarz, Hotel Management
Dear Ana;
Thank you for taking the time of sharing your comments about Belmond Hotel Rio Sagrado Hotel.
We were as delighted to have you as you were of being with us! I am very happy that you enjoyed our spectacular views and grounds.
At Belmond Hotel Rio Sagrado, our guests' happiness and tranquility are our goals, I am glad to know everyone helped you get better and I will be sure to share your comments with my staff.
We sincerely hope to have you back very soon and do not forget to enjoy our outdoor heated pool !
Kind Regards,
Arturo Schwarz
General Manager
by A traveller
The people are great
Posted Jul. 11, 2021 on HotelsThe people at this hotel are so kind and helped us navigate a million things. They helped coordinate tours, transportation and even our COVID tests to go home.
The one ding I would give it is that the room was so small and the quality of it did not seem 5 star. There was a really low level smoking smell that was always present despite being a nonsmoking room.
It’s a good spot - but not what I expect from 5 star.
Comment from Hotel Management
Jul. 12, 2021 by Arturo Schwarz, Hotel Management
Dear Mrs. Elizabeth;
Thank you very much for taking the time to share your comments about your stay with us.
It's great to see that the team here managed to raise its level of service to meet your expectations. I hope that you are taking home some unforgettable experiences from Belmond Hotel Rio Sagrado, also known as Land of the Incas.
Thank you for taking the time to share your feedback with us!
My best and we are looking forward to the opportunity of meeting you again, or in any other product of our Belmond family.
All the best
Arturo Schwarz
General Manager
by A traveller
Escape from the hustle and bustle
Posted Jan. 31, 2020 on HotelsAmazingly beautiful, amenity-rich, and superior service. The hotel’s mission/philosophy is to encourage guests to disconnect and they really deliver. Between the natural beauty of the mountains, river, landscaping in the backyard, pool/spa, delicious dining options, and even the baby alpacas that roam the grounds—it feels like you’ve been transported to a different reality, one of tranquility. THIS is how you vacation!
Comment from Hotel Management
Feb. 5, 2020 by Patricia, Hotel Management
Dear Guest,
Thank you for choosing Hotel Rio Sagrado during your stay in the Sacred Valley of the Incas and for taking the time to share your recent experience on Expedia group. We are more than happy to know that we exceeded your expectation which is what we strive for in Belmond Hotel Rio Sagrado.
I will make sure that your comments are passed to all of our Staff.
We hope to have the honor of welcoming you again in the near future.
Warmest Regards,
Patricia Pinillos
General Manager
