Ratings based on 17 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 23, 2020 on Hotels
by A traveller
Posted Oct. 1, 2020 on Hotels
by A traveller
Posted Jan. 10, 2020 on Hotels
Comment from Hotel Management
Jan. 15, 2020 by Chantelle, Hotel Management
Good Day
Many thanks for your email and valued feedback received.
Many thanks & Kind Regards
Reservations
by A traveller
Just gorgeous
Posted Oct. 29, 2019 on HotelsPerfect for a romantic getaway. Spoilt from arrival to departure. Great staff, rangers and excellent service.
Comment from Hotel Management
Oct. 29, 2019 by Chantelle, Hotel Management
Good Day
Many thanks for your email and valued feedback received.
I am glad that you had a good stay with us.
Many thanks & Kind regards
Reservations
by A traveller
Posted Sep. 5, 2019 on Hotels
Comment from Hotel Management
Sep. 6, 2019 by Caroline, Hotel Management
Dear Philip,
Thank you very much for staying with us and for your valuable feedback. We look forward to welcoming you back again soon.
by A traveller
Gnou
Posted Feb. 22, 2019 on HotelsWonderful. Exceeded our expectations.
Comment from Hotel Management
Feb. 22, 2019 by Caroline , Hotel Management
Thank you very much for staying with us and for your valuable feedback. We look forward to welcoming you back again soon.
by A traveller
Posted Jan. 6, 2019 on Hotels
Comment from Hotel Management
Jan. 7, 2019 by Caroline, Hotel Management
Thank you very much for staying with us and for your valuable feedback.
by A traveller
ultimate relaxation
Posted Sep. 25, 2018 on HotelsAmazing service, great location, ultimate relaxation - recommended.
Comment from Hotel Management
Oct. 3, 2018 by Lethu, Hotel Management
Good Day,
Thank you for your valued feedback, we appreciate it
Regards
Recommended
for Everyoneby A traveller from UK
Exclusive hotel in a private game reserve
Posted Aug. 24, 2017 on Expedia
Cons: the poor wifi connection has now been upgraded - thank you
nothing is too much trouble for the staff to make your stay right for you.
The Ranger is very flexible and prepared to change the route of the game drives so you can see what you want to see
the food has always been good, but the new chef is even better
Comment from Hotel Management
Sep. 5, 2017 by Carmen de Beer, Hotel Management
Hi Jill
Thank you so much for your positive feedback will send this on to the Lodge.
by Tielana
Posted Jun. 26, 2017 on Hotels
Beautiful lodge and setting, however NONE of the requests I send through to Ursela at the lodge were granted:
1. I asked for suite 1more than a month ago upon booking,got suite 5, on arrival I was told someone else requested it.
2. Romantic turndowns- only after the first night I complained they did it on the second night, thanks to Tanya.
3. Non alcoholic bears- I had to take my own non alcoholic bears, ciders and champagne for the weekend. Obviously didn't drink any of their liquor.
4. On the last day I asked Tanya for a romantic dinner setting alone, as it was our wedding anniversary weekend, we ended up with 4 other tables very unromantic and disappointed.
5. On the first night my husband asked our waiter for an extra piece of bread, which he said "no, there's only one slice for each guest."
