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Sanctuary Nam Ngum Beach Resort

3.0 star property
3-star beachfront hotel with outdoor pool

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Photo gallery for Sanctuary Nam Ngum Beach Resort

Sundeck
Building design
Meeting facility
Sundeck
Superior Bungalow

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
13 North Road, Ban Tha Heua, Vang Vieng
  • Place, Wat Si Souman
    โ€ช24 min driveโ€ฌ
  • Place, Kaeng Nyui Waterfall
    โ€ช35 min driveโ€ฌ
  • Place, Blue Lagoon
    โ€ช49 min driveโ€ฌ

Room options

View all photos for Superior Bungalow

Superior Bungalow

Superior Bungalow

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Bungalow, 1 Bedroom, Beach View

Deluxe Bungalow, 1 Bedroom, Beach View

Deluxe Bungalow, 1 Bedroom, Beach View

  • Beach view
  • 39 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Executive Suite

Executive Suite

Executive Suite

  • Lake view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

  • City view
  • 116 sq m
  • Sleeps 4
  • 4 Twin Beds OR 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Bungalow, 1 Bedroom, Pool View

Deluxe Bungalow, 1 Bedroom, Pool View

Deluxe Bungalow, 1 Bedroom, Pool View

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

About the area

Vang Vieng

On the beach.Stay at this Vang Vieng hotel and you'll be within 2 miles (3 km) of Nam Ngum Reservoir and 16 miles (25 km) of Wat Si Souman. Tham Chang Cave is within 16 miles (25 km) and Kaeng Nyui Waterfall is within 20 miles (32 km).

What's nearby

  • Wat Si Souman - 24 min drive - 27.7 km
  • Tham Chang Cave - 27 min drive - 29.2 km
  • Kaeng Nyui Waterfall - 35 min drive - 36.2 km
  • Pha Ngern Viewpoint - 38 min drive - 35.1 km
  • Blue Lagoon - 49 min drive - 38.9 km

Getting around

  • Wattay Intl. Airport (VTE) - 103 min drive

Restaurants

  • โ€ชเธ•เธฅเธฒเธ”เธ›เธฅเธฒ เธ—เนˆเธฒเน€เธฃเธทเธญ - โ€ฌ9 min walk

About this property

Sanctuary Nam Ngum Beach Resort

3-star beachfront hotel with outdoor pool
Some rates at Sanctuary Nam Ngum Beach Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sanctuary Nam Ngum Beach Resort offers its guests a children's pool, an outdoor pool, and complimentary bicycles. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 646 square feet (60 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at Sanctuary Nam Ngum Beach Resort. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Vang Vieng hotel.

  • 23 guestrooms or units
  • 646 sq ft of conference space
  • 60 sq m of conference space
  • Built in 2015
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Sanctuary Nam Ngum Beach Resort offers 23 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels.

Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This Vang Vieng hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include Thai massages and massages.

Similar properties

Outdoor pool, pool umbrellas, sun loungers
Riverside Boutique Resort, Vang Vieng
Vang Vieng
  • Pool
  • Breakfast included
  • Spa
  • Kids pool
4.8 out of 5, Exceptional, 284 reviews
The price is CAย $120
CAย $148 total
includes taxes & fees
Jun 29 - Jun 30
Riverside Boutique Resort, Vang Vieng

Property amenities

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15 for adults and USD 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Archery
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Motor boating
  • Mountain biking
  • Outdoor pool
  • Personal motorized watercraft

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15 for adults and USD 15 for children
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sanctuary Nam Ngum Beach Resort Vang Vieng
Sanctuary Nam Ngum Beach Vang Vieng
Sanctuary Nam Ngum Beach
Sanctuary Nam Ngum Vang Vieng
Sanctuary Nam Ngum Beach Resort Hotel
Sanctuary Nam Ngum Beach Resort Vang Vieng
Sanctuary Nam Ngum Beach Resort Hotel Vang Vieng

Frequently asked questions

How close is Sanctuary Nam Ngum Beach Resort to the airport?

Sanctuary Nam Ngum Beach Resort is 72.7 mi (103-min drive) away from the Wattay Intl. Airport (VTE) airport, the closest popular airport to the property.

How much does it cost to stay at Sanctuary Nam Ngum Beach Resort?

As of Jun 20, 2026, prices found for a 1-night stay for 2 adults at Sanctuary Nam Ngum Beach Resort on Jun 26, 2026 start from CAย $49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sanctuary Nam Ngum Beach Resort have an airport shuttle?

Airport shuttle services are not available at Sanctuary Nam Ngum Beach Resort.

How close is Sanctuary Nam Ngum Beach Resort to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Sanctuary Nam Ngum Beach Resort offer free breakfast?

Free breakfast isnโ€™t provided at Sanctuary Nam Ngum Beach Resort, but buffet breakfast is offered for a fee of USD 15 for adults and USD 15 for children. It's available every day from 6:30 AM to 10:00 AM.

Is there a casino at Sanctuary Nam Ngum Beach Resort?

No, there is no casino at this hotel.

What time is check-in at Sanctuary Nam Ngum Beach Resort?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM.

Is there free parking at Sanctuary Nam Ngum Beach Resort?

This hotel offers free self parking.

Does Sanctuary Nam Ngum Beach Resort have a pool?

Sanctuary Nam Ngum Beach Resort features an outdoor pool and a children's pool.

Does Sanctuary Nam Ngum Beach Resort have a restaurant?

Yes, there is a restaurant on site.

Does Sanctuary Nam Ngum Beach Resort have a spa?

This hotel doesn't have a spa, but it does offer Thai massages.

How close is Sanctuary Nam Ngum Beach Resort to downtown Vang Vieng?

Sanctuary Nam Ngum Beach Resort is 0.2 mi away from Tha Heua.

Sanctuary Nam Ngum Beach Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 19 out of 32 reviews
Rating 8 - Good. 6 out of 32 reviews
Rating 6 - Okay. 2 out of 32 reviews
Rating 4 - Poor. 3 out of 32 reviews
Rating 2 - Terrible. 2 out of 32 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jack

Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing, service was great, food was great, lunch cruise was amazing. Clean, great amenities.All 10's
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Judah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Property, great views as well as the rooms are very nice. Staff was incredibly helpful!
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Wayne

Liked: Staff & service, property conditions & facilities, room comfort

Stunning place in beautiful location

What a stunning place to stop... Beautiful beach front room with private patio are. Room was very large and loved the bathroom overlooking a small private planted courtyard. the view across the lake from the pool is amazing and a great place to relax. food was very good and the spa massage was also very good. All the staff were very friendly and helpful. we had the inclusive package which was amazing value for what we paid
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Lucie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful design villas waterfront

Extraordinary stay : full equiped design boutique villas with views on the lake. kayak on the site for a very low rental rate. Fancy pool and helful staff. They do their best to accomodate you in this remote location away from all the noise from the Vang Vieng loud crew. 15 km away from it all. La paix et la tranquilitรฉ.
Verified

10/10 Excellent

Talou

Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay. Stated for four days and three nights, which was the perfect amount of time to explore and relax. The resort has a restaurant that serves delicious food, and you can always order food to your room. They also offer plenty of activities you can take part in. They have different promotions also, depending on the season. The deluxe room we had had a jacuzzi, which was really nice (only complaint is it did not stay hot enough). The staff were also excellent during the stay and very accommodating. The room was a good size that didn't feel like a standard hotel room; the bed was soft, and the shower was spacious. The toilet is separate from the shower. Did the sunset cruise, which was great, and make sure to ask whether it includes dinner. The Lao massage is also definitely a must. My only complaint is i wish I had been informed the sunset cruise did not come with dinner bc the pictures made it seem like it did.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Rhiannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for two nights and wish weโ€™d had a third! We were so glad we picked to stay here - the setting is beautiful and it was great to get a better feel of the countryside of Laos rather than just the cities. Perfect place to chill. If your main reason for going to the area is to do activities in vang vieng I would stay in the city itself as it is quite a long taxi drive (about 40 mins) but if you want a relax and occasional activity in Vang Vieng then this is perfect. Staff were all lovely, in particular the operations manager was so helpful and sorted any issues we had straight away. Good massage and food was good and reasonably priced for a hotel. We rented a kayak (not expensive) on the lake which was also really nice to do. Maybe wear a flip flop for arrival if itโ€™s just been rainy season!
Verified

10/10 Excellent

FREDERIC

Liked: Cleanliness, amenities, property conditions & facilities
La chambre รฉtait propre et trรจs spacieuse. L'endroit est trรจs calme Le restaurant est nickel
Stayed 1 night in Jan 2026
Verified

8/10 Good

Nicolas

Liked: Cleanliness

Un peu dรฉรงu

Bon sรฉjour mais pas aussi bien que nous lโ€™espรฉrions accรจs en voiture dรฉlicat route non bitumรฉe peu dโ€™indications la propriรฉtรฉ est bien entretenue mais semble un peu ร  lโ€™abandon cโ€™est dommage le tarif ร  la nuitรฉe est trรจs cher
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Les seules critiques pouvant รชtre รฉmises ont trait au vieillissement relatif de certaines installations du site, et entre autre d un jaccuzi un peu fatiguรฉ. Toutefois sachons raison garder, et il faut signaler plein de choses trรจs positives. Les activitรฉs proposรฉes, l organisation parfaite, la gentillesse et disponibilitรฉ de tous, une terrasse fantastique, et resto sympa. Aucun regret de ces 3 nuitรฉes que nous conseillons vivement, juste assez loin de la dรฉjantรฉe, bruyante et alcoolisรฉe Vang vieng. c รฉtait dรฉcidรฉment le bon choix. Merci particulier ร  Mรฉlissa pour l organisation prรฉalable, et au manager Alexandre, disponible, ouvert, professionnel et sympa. Merci enfin ร  Thรฉo pour sa ballade sur le lac avec un lieu de baignade juste magique. Dรฉcouvrez enfin les environs, et cet รฉtonnant sanctuaire pour animaux juste derriรจre le parking. Prenez un jet ski et รฉclatez vous sur ce lac plein de charmes. Vous avez rendu ce sรฉjour magnifique.
Stayed 3 nights in Feb 2020
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
ๅ€คๆฎตใฎๅ‰ฒใซๅ…จใฆใฎใ‚ฏใ‚ชใƒชใƒ†ใ‚ฃใŒไฝŽใ„ใ€‚ๅ‘จ่พบใฎ็’ฐๅขƒใจๅ…จใใ‚ใฃใฆใชใ„
Stayed 4 nights in Mar 2019
Verified

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Special ****

Special spot. We changed our plans and left Vientiane a day early, got a rental pick up truck and drove to Nam Ngum lake. Best. Decision. Ever. The area is gorgeous and natural. The hotel is beautiful. The rooms are individual bungalows with private porches. We were on honeymoon and the management went out of their way to help us celebrate by giving us a complementary drink and a room upgrade. The view from the rooms is extraordinary -especially at sunset. The restaurant was very good. Floating swimming pool was really awesome. Do yourself the favor and book for a few nights at the Sanctuary, we wished we could have stayed longer!
Stayed 1 night in Feb 2019
Verified

4/10 Poor

C

Disliked: Property conditions & facilities
Hotel is quite far from vang vieng and requires a hotel shuttle for transport to the city. Breakfast was not good. The room is on the small side and there are bugs and insects. Staff had limited english
Stayed 3 nights in Jan 2018
Verified

8/10 Good

Kwom

์ผ๋‹จ ๋ฐฉ๋น„์—ฅ์—์„œ ๋„ˆ๋ฌด ๋ฉ€๋‹ค ๋‚˜๊ฐ€๋ ค๋ฉด ์‚ฌ์‹ญ๋ถ„์€ ๊ฑธ๋ฆฌ๊ณ ~ ํƒ์‹œ๋น„๊ฐ€ ๋งŽ์ด ๋“ ๋‹ค. ๋ฌด๋ฃŒ ์…”ํ‹€์ด ์žˆ์ง€๋งŒ ์ •ํ•ด์ง„ ์‹œ๊ฐ„์—๋งŒ ์ด์šฉ๊ฐ€๋Šฅํ•˜๊ณ  ๋˜ ์‹œ๊ฐ„์ด ๋„ˆ๋ฌด ์• ๋งคํ•˜๋‹ค..... ์–ด์จŒ๊ฑฐ๋‚˜ ๊ฒฐ๊ตญ ํƒ์‹œ๋ฅผ ๋ถ€๋ฅด๊ฒŒ ๋  ์ˆ˜ ๋ฐ–์— ์—†๋‹ค... ๊ทธ๋ž˜๋„ ํ˜ธ์ˆ˜๊ฐ€ ์ž”์ž”ํ•˜๋‹ˆ ํ‰ํ™”๋กญ๊ณ  ์˜ˆ์˜๋‹ค. ์ œํŠธ์Šคํ‚ค ์ง„์งœ ์žฌ๋ฐŒ๊ณ  ์ถ”์ฒœํ•œ๋‹ค~
Stayed 2 nights in Jul 2018
Verified

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Calme reposant personnel sympa

Un peu compliquรฉ pour arrivรฉ,par La faute du chauffeur de bus,le gรฉrant avait pourtant donner toutes les consignes,et ร  tout fait pour rattraper le coup,le reste est parfait.
Verified

10/10 Excellent

sangyoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

๊ผญ ํ•œ๋ฒˆ ๋‹ค์‹œ๊ฐ€๋ณด๊ณ  ์‹ถ์€ ๋ฆฌ์กฐํŠธ์ž…๋‹ˆ๋‹ค.

์œ„์น˜๊ฐ€ ๋ฐฉ๋น„์—ฅ์—์„œ ์•ฝ 30๋ถ„ ๋–จ์–ด์ ธ์žˆ๋‹ค๋Š” ์ ์„ ์ œ์™ธํ•˜๋ฉด, ์•„์ฃผ ์ข‹์Šต๋‹ˆ๋‹ค. ์ด๋งŒํ•œ ์ˆ™์†Œ๊ฐ€ ๋ผ์˜ค์Šค์— ์žˆ๋‹ค๋Š” ์‚ฌ์‹ค์ด ๋ฏฟ๊ธฐ์ง€ ์•Š์„ ์ •๋„์ž…๋‹ˆ๋‹ค. ํŠนํžˆ ํ˜ธ์ˆ˜์— ๋– ์žˆ๋Š” ์ˆ˜์˜์žฅ์ด ์ •๋ง ์••๊ถŒ์ž…๋‹ˆ๋‹ค. ํ™”์žฅ์‹ค ๊นจ๋—ํ•˜๊ณ  ์ƒค์›Œ์‹ค ์ข‹์Šต๋‹ˆ๋‹ค. ๊ฒฝ์น˜ ์ตœ๊ณ ์ž…๋‹ˆ๋‹ค. ์•„์นจ ์กฐ์‹๋ถ€ํŽ˜๋„ ๋‹ค์–‘ํ•˜์ง€๋Š” ์•Š์ง€๋งŒ ๋จน์„๋งŒํ•ฉ๋‹ˆ๋‹ค.
Stayed 1 night in Mar 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Will return

Likely the best place to stay in the area and would stay again. Only critique was smell in the bathroom/shower room. If the fans were off there was a residual smell from the sceptic tank. Not much they could do about it though and with the fans on it was manageable. The room was clean, staff was very pleasant and helpful and we plan to return.
Stayed 3 nights in Mar 2018
Verified

10/10 Excellent

jossie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff is super friendly and beautiful hotel

The staff was very helpful and friendly all the time ! The hotel is around 20min from the city center by car but the hotel has free shuttle twice a day . The rooms are very clean and big. There are many activities to do : kayak, boats, swimming pool in the river, etc. The hotel also helps you to book the best tours and transport to everything . The food is also nice at the hotel (fried fish with traditional sauce is the best) and if you prefer โ€œregularโ€ food there are good hamburgers and nuggets. In general it was an excellent experience !
Stayed 3 nights in Feb 2018
Verified

8/10 Good

Marion

Liked: Cleanliness, staff & service, property conditions & facilities

Superschicke neue Anlage im alten Laos

Guter Ausgangspunkt fรผr Radtouren, Bootsfahrten oder Wanderungen. Unberรผhrte Fischerdรถrfer in der Nรคhe sowie weitere Restaurants am See. Sehr freundliche Verwaltung und Hilfreiches Personal
Stayed 4 nights in Dec 2017
Verified

6/10 Okay

kevin

Disliked: Property conditions & facilities

isolation more than sanctuary (potential not met)

I think there is a lot of potential in this resort, but it hasnโ€™t met it. It seems like the bare bone of what it can be. Currently itโ€™s less of a sanctuary and more of an isolation with not much to do. If you are looking for just a clean bed with a nice view, then this is the place for you. For others, it might be better to find something closer to town. drive to main town area is 30 minutes (which is manageable) but the hotel OVERCHARGES for the ride back and forth. Wifi is very weak throughout the resort other than the lobby. First room they put me in had no wifi signal at all. Positives: great view. Clean bed.
Stayed 1 night in Dec 2017
Verified

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not much to do around the resort. The pool was too cold to swim in. The rooms were nice but definitely need to put in shelving so that all your luggage is not all over the floor
Stayed 3 nights in Dec 2017
Verified

10/10 Excellent

F-Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Une goutte de bonheur !

Bien sรปr il est trรจs loin de Vang Vien, mais la distance est largement compensรฉe par ce havre de paix dans un cadre exceptionnel et par son personnel super sympa ! Un grand merci ร  Alex, Theo et Greg (qui nous concocte une cuisine gรฉniale !)
Stayed 3 nights in Nov 2017
Verified

2/10 Terrible

Co.ltd

๊ทธ๋ƒฅ ์ €๋…๋…ธ์„๊ฒฝ์น˜๋งŒ

์™€์ดํŒŒ์ด ๋ฌด์ฒ™์•ˆ๋จ. ์•ผ์™ธ์š•์กฐ๋Š” ๋”๋Ÿฌ์›€. ์ƒค์›Œ๋ฌผ์€ ๋‚˜์™”๋‹ค ์•ˆ๋‚˜์™”๋‹ค.์‹ ๊ณ ํ•˜๋ฉด ์ข€๋‚˜์˜ด. ์ „ํ™”๊ฐ€์—†์–ด ๋ถˆํŽธ์‚ฌํ•ญ์€ ์ง์ ‘ ํ”„๋ŸฐํŠธ๋กœ ๊ฐ€์•ผํ•จ. ์ƒค์›Œ๋ฌผ์ด ์•ˆ๋‚˜์™€ ๋‘๋ฒˆ ๋„๋งˆ๋ฑ€์ด ์žˆ์–ด ํ•œ๋ฒˆ ๋‹ค๋…€์˜ด. ๊ฒฝ์น˜๋Š” ์ข‹์Œ.
Stayed 1 night in Nov 2017
Verified

2/10 Terrible

LifeTraveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel reservation I decided to cancel

Before I even begin my review, I wanted to point out that my previous review was removed along with any other recent reviews of this hotel, thus you only see 2 reviews and 5.0 rating. :o) Despite what you may see in photos, you may realize otherwise when you visit this hotel property. It was not good enough for my stay. It was not clean enough and too far away from town. If you wanted to eat or massage elsewhere, you would have to drive into town for 30-40 minutes on poor road condition. I travel quite often and I would rate this hotel 2.5, 3 at the most. After visiting the hotel, I've contacted Expedia to cancel my reservation, but the hotel refused based on its policy. As a VIP member, I never had any problem cancelling my reservation, but the general manager of this hotel was more focused on following its policy, rather than wanting to find out the reason for my cancellation and how he can accommodate to provide very best customer service. Good hotel with good management is always interested in how to best serve its customers' needs to provide a memorable stay and I did not see that here. There are far better hotels in town if you want to experience VangVieng.
Stayed 1 night in Oct 2017
Verified

4/10 Poor

LifeTraveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel reservation I decided to cancel

Despite what you may see in photos, you may realize otherwise when you visit this hotel property. It was not good enough for my stay. It was not clean enough and too far away from town. If you felt like you wanted to eat or massage other than what the hotel provides, you would have to drive into town. I travel quite often and I would rate this hotel 2.5, 3 at the most. After visiting the hotel, I've contacted Expedia to cancel my reservation, but the hotel refused based its policy. As a VIP member, I never had any problem cancelling my reservation, but the general manager of this hotel was more focused on following its policy, rather than wanting to find out the reason for my cancellation and how he can accommodate to provide very best customer service. Good hotel with good management is always interested in how to best serve its customers' needs to provide a memorable stay and I did not see that here. There are far better hotels in town if you want to experience VangVieng.
Stayed 1 night in Oct 2017