Ratings based on 592 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 14, 2024 on Expedia
Very nice hotel. Decor was well put together. Beds are on the firm side but overall, a wonderful stay. Also, get the breakfast buffet. Well worth the money.
Comment from Hotel Management
Feb. 17, 2024 by Simona, Hotel Management
Dear Guest,Your positive feedback is greatly appreciated. It's delightful to hear that you enjoyed the interior decor and had a pleasant stay at the Leonardo Royal Hotel Venice Mestre. We strive to create a comfortable and relaxing environment for all our guests, and it's wonderful to know that you found our beds to your liking.Your recommendation of our breakfast buffet is much appreciated. We take great pride in offering a variety of delicious and quality breakfast options for our guests to start their day.We look forward to welcoming you back on your next visit to Venice. Best Regards,Simona - Front Office Agent
by A traveller
Posted Feb. 4, 2024 on Expedia
Walking in reception were not friendly, couldn't wait to get those city taxes paid. Room was not the best, bathroom okay but the main room did not fit in with it, very basic and I was a bit shocked how it got the four stars. Was it from a blind person? I stayed in a three star in Italy that was better. The carpets are grubby, most of the room is grubby and they need to replace the curtains. The walls all need a new paint, there are areas of the bathroom that needed a tidy along with door replacements as they also looked bad.
Even the bedding had stains on it, just not impressed at all with this dump of hotel.
Dinner time wasn't good, I explained to the waitress that I was vegetarian and could she check if the vegetarian burger had peppers in or not as I didn't like those. She said it didn't and I said it mentioned a charcoal bun, could I just have a normal bun and she said yes. Walks out with my OH dish AND a meat burger, then has the cheek to shout at me that i didn't say I was vegetarian. Yeah I did then she blames her English, takes it back and I have a long wait for mine. in the meantime, my OH eating his and we aren't eating together on our anniversary. Mine comes out with the charcoal bun, but can't be bothered to point that out. I should have had the meal taken off the bill due to her error, just find the service has been very poor throughout Italy, but this really takes the cake! She came back much later to apologise, but really what I wanted was it to be correct in t
Comment from Hotel Management
Feb. 21, 2024 by Ran, Hotel Management
Dear Caroline,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Ran Dayan,Rooms division manager
by A traveller
Posted Jan. 28, 2024 on Expedia
everything was nice. the staff was great! very, very helpful!
Comment from Hotel Management
Feb. 1, 2024 by Simona, Hotel Management
Dear Guest,We are pleased to hear that your stay at Hotel Leonardo Royal Hotel Venice Mestre was satisfactory and that our staff was able to assist you efficiently. We work diligently to ensure that our guests feel welcome and cared for.We hope you will choose us again on your next trip to Venice.Best regards,Simona - Front Desk Agent
by A traveller
Posted Jan. 8, 2024 on Expedia
by A traveller
Highly recommend
Posted Jan. 6, 2024 on HotelsClean and convenient location just 5 mins walk from Mestre station. Easy to get in to Venice by a 10-15 mins bus ride
Comment from Hotel Management
Mar. 8, 2024 by Simona, Hotel Management
Dear Guest,Thank you for your wonderful feedback and high recommendation. We are delighted to hear that you found our location convenient and appreciated the cleanliness of our hotel. We hope to have the pleasure of welcoming you back to Leonardo Royal Hotel Venice Mestre in the future.Best Regards,Simona - Front Office Agent
by A traveller
Posted Jan. 2, 2024 on Expedia
Comment from Hotel Management
Jan. 4, 2024 by Simona, Hotel Management
Dear Guest,thank you for sharing your feedback with us.We are glad you enjoyed your time at Leonardo Royal Hotel Venice Mestre :)We hope to welcome you back in the future!Kind regards,Simona - Front Office Agent
by A traveller
Pretty good.
Posted Dec. 27, 2023 on HotelsMarks on bedroom wall, no usb near bed, and no creamer for room coffee, but other than that, very clean and comfortable; easy to find near bus/train station and foot traffic of other tourists.
Comment from Hotel Management
Mar. 5, 2024 by Ran, Hotel Management
Dear NANCY,Thank you for sharing your feedback with us.We are glad you enjoyed the hotel and its location, but on the other hand we are sorry you could not find USB sockets, as there are few in any room. Regarding the coffee cream, we would like to inform you, that we have it always available upon request in order to guaranty it is fresh.In these days we are repainting all rooms again.Your helpful review is truly appreciated, and will help us to continually improve the standards of facilities and services offered to our guests.We hope you'll join us once again to experience our improved services.Kind regards,Ran DayanRooms division manager
by A traveller
Posted Dec. 18, 2023 on Expedia
by A traveller
Posted Dec. 2, 2023 on Expedia
Very close to Mestre station. Friendly staff. Everything we needed was easy to find close to the hotel.
Comment from Hotel Management
Dec. 9, 2023 by Simona, Hotel Management
Dear Guest,It's wonderful to hear that our hotel's location worked out well for you. Being close to the Mestre station indeed offers a great advantage to our guests. We're also delighted to know that our staff was able to make your stay comfortable and convenient. Our goal is always to provide an exceptional experience and it sounds like we hit the mark for you. We hope that your journey was as enjoyable as your stay with us. We would be thrilled to welcome you back to the Leonardo Royal Hotel Venice Mestre in the future.Best Regards,Simona - Front Office Agent
by A traveller
Posted Nov. 27, 2023 on Expedia
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Comment from Hotel Management
Dec. 1, 2023 by Simona, Hotel Management
Dear Guest,thank you for sharing your feedback with us.We are glad you enjoyed your time at Leonardo Royal Hotel Venice Mestre and we hope to see you soon.Best regards, Simona - Front Office Agent
