Note fondée sur 44 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
5,0 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 févr. 2024 sur Expedia
The room was large, clean and comfortable. Check in was quick and the staff were very welcoming. This is a great place to stay while in Vernon.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Sincerely, Front desk., Gestion de l’hôtel
We are pleased to learn that you had an amazing stay and that our staff was courteous and professional. We are glad that you enjoyed our amenities and services during your recent stay with us and hope we can welcome you back for a seamless and truly memorable stay.
par un voyageur
Publié le 22 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Divya Sutra Management, Gestion de l’hôtel
We are pleased to learn that you had an amazing stay and that our staff was courteous and professional. We are glad that you enjoyed our amenities and services during your recent stay with us, and hope we can welcome you back for a seamless and truly memorable stay.
par un voyageur de OLIVER
Publié le 20 févr. 2024 sur Expedia
Checked in the room, phone wasn't hooked in the right port, called front desk using my cellphone. First, he said it was just the "dial tone". I know the sound of a "dial tone", that's rather insulting. 2nd charging unit is attached to a desk but wasn't plugged in as cord was too short, maintenance guy repositioned the table but it's in an odd position, not fitting the space, reasoned that the space is for the "coming kitchenette". 3rd, the space for coming kitchenette has a transition metal for floors but screws are loose, a tripping hazard. Didn't do a good job or not done right at all! 4th, got a call 30mins prior to check out time asking me if I wanted to stay another day. It was a like fake politeness asking me when am I checking out, added insult to the injury. I used to work in a hotel as front desk, never had I called a guest 30 minutes prior check out time if wanting to extend as guests usually take the initiative. We have been staying in this hotel for so many years as it's the closest to Silverstar but like my husband said, it will be our last. The hotel is not maintained, it's being rundown by new management or owners.
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Sincerely, Front desk., Gestion de l’hôtel
Dear Guest, Thank you for taking the time to review our property and thank you for staying with us. I am sorry to hear that you were disappointed with your stay, as we do strive to ensure that all of our guests have a good experience while staying with us. I will find out what was the case with your room and rectify this issue right away.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Alex at the front desk was so very kind and really accommodating with any requests we had. Myself, and 3 grandchildren loved the hotel and the pool. They also lived the family room size, and generous breakfast to go. Thank you to all yhe staff working there!
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Divya Sutra Management, Gestion de l’hôtel
Thank you for taking the time to review your stay. Your great feedback is sincerely appreciated. We look forward to welcoming you back to the hotel in the near future.
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Sincerely, Front desk., Gestion de l’hôtel
Dear Alice, Thank you for taking the time to review our property and thank you for staying with us. I am sorry to hear that you were disappointed with your stay, as we do strive to ensure that all of our guests have a good experience while staying with us.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
friendly guy at the front desk, he was a homie
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Front Desk, Gestion de l’hôtel
Thanks, Racquel! We appreciate your feedback and are glad that you have had a comfortable stay with us! We would love to serve you again in the future!
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Check in is 3pm and they would not check me in any earlier.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Divya Sutra Management , Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your satisfaction is our top priority, and we regret that we fell short of your expectations.Check-in time at Divya Sutra is at 3:00 pm. We will do our best to accommodate you at the time requested. However, early check-ins are subject to availability and not guaranteed. Extra charges may apply.As per front desk officer, You have refused to pay the early check in fee. We need to comply with the Hotel Policy. We hope for you kind understanding to this matter.Sincerely,Divya Sutra Management
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Great price, clean and great location. Friendly staff.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Sincerely, Front desk., Gestion de l’hôtel
Dear Guest, Thank you for taking the time to review our property, and thank you for staying with us. We are happy to hear we were able to provide an exceptional stay for you and we hope to welcome you here again. Thank you for your business
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Pool/hot tub out of order.
No hotwater when trying to have a shower
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Divya Sutra Management , Gestion de l’hôtel
Dear Mr. Chris,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your satisfaction is our top priority, and we regret that we fell short of your expectations.We have taken note of your concerns and will be addressing them with our team to ensure that similar issues do not occur in the future.We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience.Warm Regards,Divya Sutra Management
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Divya Sutra Management , Gestion de l’hôtel
Thanks, Pawan! We appreciate your feedback and are glad that you have had a comfortable stay with us! We would love to serve you again in the future!
