Ratings based on 951 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 1, 2024 on Expedia
We love this hotel because it has beautiful Indoor gardens with a creek running through! Its very peaceful. There is lovely restaurant in the middle called "The Cabana ". The food is good but some dishes are quite Pricey! There is also a Sports Bar onsite and a good steak & seafood restaurant right next door. Rooms are clean but are fully carpeted. We always choose a King Bed room that is on the higher floors. It overlooks the gardens. The couches are vinyl covered but not super comfortable.
Bathrooms are also on the small side. The LG TVs are a bit frustrating to navigate and have NO guide to the channel programming. Overall it is relaxing and the staff are always warm and welcoming.
Comment from Hotel Management
Feb. 1, 2024 by Jem, Hotel Management
Hi Heather,It was great to know that you have enjoyed your stay with us. We took note of your feedback and this will be shared to the team and to the management. Once again thank you very much and looking forward to hosting you on your next stay.
by A traveller from delta
Posted Jan. 28, 2024 on Expedia
Its great to stay but didn't like the washroom doors and there is no hangers in washroom to hang towels near shower and sink
Comment from Hotel Management
Jan. 31, 2024 by Guest Services, Hotel Management
Hi Bhupinder.It is good to hear that you had a great stay, and I would like to thank you for your feedback and will make sure that this will be shared to the team.Looking forward to host your stay again with us.
by A traveller
Posted Jan. 28, 2024 on Expedia
Comment from Hotel Management
Feb. 11, 2024 by SD, Hotel Management
Thanks for your feedback
by A traveller
Posted Jan. 21, 2024 on Expedia
Decent value. Hotel is older and a little dated, but it was clean and beds were very comfortable. Enjoyed the pool and hot tub facilities. Don Cherry's Pub had good food/drink specials and pool tables were fun. Breakfast buffet was basic but good, with great service.
Comment from Hotel Management
Feb. 11, 2024 by SD, Hotel Management
Thanks for your feedback
by A traveller
Posted Jan. 21, 2024 on Hotels
Comment from Hotel Management
Feb. 11, 2024 by sd, Hotel Management
Great...thank you
by A traveller
Posted Jan. 14, 2024 on Expedia
I loved the atrium in the center it made it feel like a true staycation however I had baby bottles with me and so I made sure the room had a fridge which didn't even work.. we told the front desk and they just gave us ice buckets which was super inconvenient.. there was also someone else's undergarments found in the bedroom which led me to see that the rooms were not properly cleaned ahead of time.. the hotel itself is beautiful just wish there was some better accomodation and cleanliness but I will say the rooms were not dirty you just could tell some things went uncleaned.
Comment from Hotel Management
Jan. 16, 2024 by Guest Services, Hotel Management
Hello Tyler,I appreciate your comment. I apologize for our mistake of leaving some items from previous guests in your room. It was an oversight on our part. As for the fridge, we understand that it is small and may not be able to accommodate the container you brought. Additionally, we were not aware that the fridge was not functioning properly. I apologize for not being able to meet your expectations and for any inconvenience caused.Sincerely,Guest Services
by A traveller
Posted Jan. 13, 2024 on Expedia
Comment from Hotel Management
Feb. 11, 2024 by SD, Hotel Management
Awesome
by A traveller
Posted Jan. 11, 2024 on Expedia
Comment from Hotel Management
Jan. 12, 2024 by Guest Services, Hotel Management
Hello Rob,Thank you for the perfect score.Sincerely,Guest Services
by A traveller
Posted Jan. 10, 2024 on Expedia
Everything was great. Staff in restaurant was very nice. Kids enjoyed the pool. The only suggestion would be to keep the coffee available in the lobby for longer in the morning. Also maybe a to -go appetizer menu in the rooms for more casual fare.
Comment from Hotel Management
Jan. 10, 2024 by Guest Services, Hotel Management
It was great to hear that you and your family enjoyed your stay with us. We appreciate the feedback and this will be shared to the whole team. Looking forward on your next visit with us.
by A traveller
Posted Jan. 7, 2024 on Expedia
Just an excellent place to stay with a very good swimming, pool and wonderful food
Comment from Hotel Management
Jan. 12, 2024 by Guest Services, Hotel Management
Hello William,Thank you for sharing! I'm glad to hear that you had a wonderful time at Prestige Vernon Lodge. It's always nice to have a memorable and enjoyable experience while traveling.Sincerely,Guest Services
