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Palais Hotel, Vienna

4.5 star property
4.5-star luxury hotel near St. Stephen's Cathedral

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Photo gallery for Palais Hotel, Vienna

Interior detail
Standard Guest Room
Interior detail
Living room
Lunch and dinner served

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Parkring 16, Vienna, Vienna, 1010
  • Place, St. Stephen's Cathedral
    ‪6 min walk‬
  • Place, Stephansplatz
    ‪6 min walk‬
  • Place, Vienna State Opera
    ‪8 min walk‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪17 min drive‬

Room options

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Exterior

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About the area

Vienna

City center retreat .Within a 10-minute walk of this Innere Stadt hotel, you'll find Stephansplatz and St. Stephen's Cathedral. Vienna State Opera and Hofburg Imperial Palace are also within half a mile (1 km).

What's nearby

  • Stadtpark - 2 min walk - 0.2 km
  • St. Stephen's Cathedral - 6 min walk - 0.6 km
  • Stephansplatz - 6 min walk - 0.6 km
  • Hofburg Imperial Palace - 8 min walk - 0.7 km
  • Vienna State Opera - 8 min walk - 0.7 km

Getting around

  • Weihburggasse Tram Stop - 1 min walk
  • Vienna Mitte Station - 9 min walk
  • Vienna International Airport (VIE) - 24 min drive

Restaurants

  • ‪Elissar - ‬2 min walk
  • ‪Champions Sports Bar & Restaurant - ‬1 min walk
  • ‪Mama & der Bulle - ‬2 min walk
  • ‪Elias Coffee Shop - ‬1 min walk
  • ‪Huth Gastwirtschaft - ‬2 min walk

About this property

Palais Hotel, Vienna

4.5-star luxury hotel near St. Stephen's Cathedral
Palais Hotel, Vienna offers its guests a health club and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and limo/town car service. A library, multilingual staff, and tour/ticket assistance are also featured at the luxury Palais Hotel, Vienna. A roundtrip airport shuttle and an area shuttle are available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Vienna hotel.

  • 247 guestrooms or units
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Palais Hotel, Vienna offers 247 accommodations with minibars and safes. Accommodations offer separate sitting areas. Premium cable television is provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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Property amenities

Family friendly

  • Babysitting
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (EUR 45 per night)

Food and drink

  • Breakfast available for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Health club
  • Library
  • Sauna
  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Cable channels
  • Premium channels

Bedroom

  • Crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 38 per vehicle (one way)
  • Self parking fee: EUR 45 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard.

Property is also known as

Hotel Palais Vienna
Palais Hotel
Palais Hotel Vienna
Palais Vienna
Vienna Palais
Palais Hotel Vienna
Palais Hotel, Vienna Hotel
Palais Hotel, Vienna Vienna
Palais Hotel, Vienna Hotel Vienna

Palais Hotel, Vienna Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 107 out of 328 reviews
Rating 8 - Good. 126 out of 328 reviews
Rating 6 - Okay. 56 out of 328 reviews
Rating 4 - Poor. 28 out of 328 reviews
Rating 2 - Terrible. 11 out of 328 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Rnst, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and nice hotel

The hotel was nice, not incredible but alright. The location was very good. I heard it will undergo renovations during 2014, thus it will be a better stay once it is practically brand new again. Would really recommend and would return once it is ready to go again.

10/10 Excellent

Lyn, Perth, West Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location

This hotel is in a great location, all within walking distance, for all the sights of Vienna. The reception staff were extremely helpful when it came to making travel arrangements on the train. The rooms were comfortable with all amenities you needed provided.

8/10 Good

Mohamed, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Nice hotel close to major attractions

8/10 Good

JulioL, santiago, CHL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel with double floor rooms

This hotel however was closed on 31st December 2013, has been bought by a different group and will not be reopened for two years while it undergoes considerable refurbishment..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Very central. Friendly staff. Free mini bar. Coffee making facilities. Close to rail and centre.

10/10 Excellent

Sheryl, N.J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful location for the best of Vienna.

6/10 Okay

Helen, Istanbul

Liked: Staff & service

Great location friendly staff

Hotel staff were friendly and breakfasts were good with an excellent range of dishes. Hotel was well situated on the Ringstrasse so we could walk to many attractions. Our room was a bit stuffy and overheated ; difficult to cool down as heating was on full all the time. The room had half windows with no view we could only look down inside the hotel, but it was comfortable and well equipped. On Christmas day the room did not get made up, but as we checked out next day, this was not a big issue.

8/10 Good

ISTOTAN, Istanbul

Liked: Staff & service

Careful with the breakfast option

I book the hotel for its price compared to the other hotels in this area. (By the way location of the hotel is good. it is between CAT train and stephanplatz so it is easy when you are using train from airport to city, much easier if you use austrian airlines with city check in) Anyway, the room is small, old and not very clean if you compare other radisson hotels. When I say old, not historically old, used and deformed way. However, the staff is very warm and helpful, they are the best thing about the hotel, but like everone else is saying HOTEL NEEDS RENOVATİON :) Be careful when you compare the prices some options include breakfast some dont.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Vienna hotel.

8/10 Good

Lila, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, great location

Mostly very good service, nice and clean hotel, good sized comfortable room, receptionists very pleasant and helpful. Breakfast was fine.

2/10 Terrible

chris, Dublin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I was Dipped of euro 650 in the Breakfast Room.

Bland breakfast delays in getting a teapot I was away from my table for an excessive time waiting on a teapot.My jacket with euro 650 was on the back of the chair.when I returned to my room,room 625,I discovered my money gone.the staff were indifferent.And didn't reply to my email or fax sent on 2nd December.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely NOT a luxury hotel - very disappointing

The first thing that struck me was the smell of stale smoke in this hotel which made me want to physically gag at points. Thankfully the room didn't smell but it was a little dirty, small and didn't have any of the features I would expect from this level of hotel. The furnishings are dated and the general decor was very tired and worn. The exterior of the hotel is beautiful but once inside it was all very disappointing. The staff weren't welcoming, no smile and no information about the hotel or area given. I wouldn't recommend this hotel until it is updated and they do something about the smell!!

8/10 Good

Dan, Swindon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Location, nice hotel, very clean and tiday.

We stayed here for the weekend whilst we were visiting the attractions of Vienna and the Christmas markets. It was close to the U-barn and tramlines which was great. The staff were very helpful when asked and we had no problems there. The rooms were clean, mini bar was free. The bath was a bit on the small side but we managed to squeeze into it. Would stay here again.

4/10 Poor

Dave Bedford, Southampton UK

Disliked: Staff & service, property conditions & facilities

see my Trip Advisor...I've also contacted Carlson

Have a look at my recent Trip Advisor for this hotel and read many other similar reviews. This USED to be a good hotel no doubt but currently it simply isn't 5star neither condition or service levels. Clearly the management is in 'getting ready to close down and refurbish' mode and doesn't appear to care less about what paying guests write. All in all very poor quality for the money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

NORBERT, SWITZERLAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NICE AND COMFORTABLE

OVERALL VERY NICE

4/10 Poor

Denc, Bristol

Disliked: Staff & service, property conditions & facilities

Good location, terrible service

This hotel is closing for refurbishment and really needs it, service at breakfast is beyond a joke and this hotel is not worthy of being rated a 5 star hotel. Having said that location is good and plenty of bars and restaurants close by. I'm sure once its be refitted and staff are trained it will once again shine. Room was clean and comfortable but very tired.

4/10 Poor

Ian, London

Disliked: Staff & service, property conditions & facilities, room comfort

Hot

It's too hot in there - even the staff complain It's cold outside and a furnace in the rooms and public areas so germs and bacteria fester Many people came down with flu like symptoms in our group It's not the hotels fault but the fact that you were never able to cool your body down in the rooms made it worse

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Good hotel with good location

Can be repeted

8/10 Good

kk, Bridgeport, CT

Liked: Cleanliness, property conditions & facilities, room comfort

our request for a handicap room got lost

They didn't get our request for a handicap room -- I would advise always double-checking with the hotel even after receiving email confirmation. Also while we were there we requested a taxi at 4:30 one morning that also got lost. But the hotel was beautiful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location, close to city center

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

Good location and nice room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Brief visit

Good location to major venues. The staff was helpful and charming. We didn't have an opportunity to experience dining there. The bar service was so-so.

8/10 Good

tup77, NI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

a great hotel from which to explore Vienna

And good quality hotel which was reasonably priced. It is well located from which to sightsee Vienna and is close to some nice restaurants. It was also easy to get to from the CAT train stop from the airport. We didn't eat in the hotel so can't comment on the food. Our room was small but sufficient for our needs as we were only really I. It took sleep! Would definitely stay there again.