2/10 â Terrible
Brandon
7 déc. 2025
I would give zero stars if I could. I came down with COVID right before my trip and reached out to Tru by Hilton to cancel my reservation for the safety of everyone involved. Despite explaining that I was sick, contagious, and physically unable to travel, they flat-out refused to cancel or refund my stay.
To make things worse, they had the audacity to send me an email saying they hope I enjoyed my stayâknowing full well I never even checked in.
Itâs extremely disappointing that a hotel chain would prioritize policy over basic human decency and public health. I wasnât asking for anything unreasonableâjust not to be penalized for trying to do the responsible thing. Instead, I was met with zero flexibility and zero empathy.
I wonât be booking with Tru by Hilton again, and I wouldnât recommend them to anyone who values customer service or compassion.
Brandon
Séjour de 1 nuit en décembre 2025




























