Note fondée sur 406 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Tout le mondepar didier de Angouleme
au ras de la route
Publié le 15 avr. 2014 sur Expedia
Pour : rien à redire
Emplacement : bord de route, juste pour passage ou étape
juste pour y faire une étape, c'est parfait
cet hôtel ne peut servir qu'à cela, aucun intérêt d'y séjourner sauf pour le outlet center à cité
par un voyageur
Publié le 4 mars 2024 sur Expedia
Room were clean but definitely someone was smoking!
Commentaires de Gestion de l’hôtel
4 mars 2024 par Management , Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're pleased to hear that you found the room to be clean. However, we sincerely apologize for the inconvenience caused by the smell of smoke during your visit.At our hotel, we do offer both smoking and non-smoking rooms to accommodate the preferences of all our guests. While we strive to enforce our no-smoking policy in non-smoking rooms rigorously, we understand that occasional instances may occur. We appreciate your understanding in this matter.Additionally, as our hotel features exterior corridors, it's possible that guests may smoke outside, which could inadvertently affect nearby rooms. We will certainly look into ways to mitigate this issue to ensure a more pleasant experience for all our guests.Your feedback is invaluable to us, and we will use it to improve our services further. If there is anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to our team directly.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
par un voyageur
Not happy 😡
Publié le 3 mars 2024 sur HotelsI booked a room for March 8th thru 9th and for some reason it was changed to February 23rd. I had no idea that it was changed until I received an email asking how my stay was. This room was payed for but we were not there.
Commentaires de Gestion de l’hôtel
3 mars 2024 par Managment , Gestion de l’hôtel
I'm sorry for any inconvenience you may have experienced. We Received the reservation for February 22-23 2024. We also have another reservation for March 8th as well under your name.
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Right off expressway so it’s a bit noisy. Staff was more interested in explaining why she should be home with sick kid. Hot tub advertised but has been filled in - should update the info. Room was clean but very basic.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Peyton Davis , Gestion de l’hôtel
Here's a suggested response:Dear Mary Ann,Thank you for taking the time to share your feedback with us. We truly value your input and apologize for any inconvenience you experienced during your stay.We understand that noise from the expressway can disrupt your experience, and we apologize for any disturbance caused. Regarding your interaction with our staff, we are truly sorry for any impression of disinterest. Please be assured that providing excellent service to our guests is our top priority, and we will address this matter internally to ensure it doesn't happen again.Regarding the hot tub, we apologize for the outdated information. We have now removed it from our amenities list to prevent any further confusion.We appreciate your acknowledgment of the cleanliness of your room. While we strive to provide comfortable accommodations for all our guests, we understand that our room offerings may not meet everyone's expectations. Your feedback will be taken into consideration as we continue to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that exceeds your expectations.Warm regards,Peyton Front desk
par un voyageur
Publié le 19 déc. 2023 sur Expedia
par un voyageur
Publié le 1 déc. 2023 sur Expedia
Everything was great only one tiny think I would change is have better options for breakfast
Commentaires de Gestion de l’hôtel
4 déc. 2023 par Niel, Gestion de l’hôtel
Thank you for your stay with us and glad you enjoyed it. We are looking into a better breakfast option to fit in our small area.Hope you will stay again with us when you are in the area.
par un voyageur de Hammond
Publié le 28 nov. 2023 sur Expedia
Not enough lighting in the room. It's terrible.
Need a large ceiling fan
Commentaires de Gestion de l’hôtel
29 nov. 2023 par Niel, Gestion de l’hôtel
We are under renovations, new lights will be added as well. We have a 1-ton AC cooling an individual room. Fan kind of looks like a home bedroom rather than a hotel room.Thank you for staying with us and look forward to your future stays.
par un voyageur
Publié le 27 nov. 2023 sur Expedia
par un voyageur
Publié le 27 nov. 2023 sur Expedia
Facility was mostly clean. The bathroom walls could be washed. Staff was friendly & helped me change my room to a handicapped room for a friend. Their breakfast was descent. We would stay again.
Commentaires de Gestion de l’hôtel
29 nov. 2023 par Niel, Gestion de l’hôtel
Thank you Teri for your review. Apologies for the bathroom walls - they may have been overlooked by our housekeeping staff. We look forward to hosting you in the future.
par un voyageur
Publié le 15 nov. 2023 sur Expedia
Room was very clean and facilities were safe.
Commentaires de Gestion de l’hôtel
16 nov. 2023 par Niel, Gestion de l’hôtel
Thank you for staying at our newly renovated motel. Glad you liked our new room and the facilities. Hope to see you soon. Thank you
