Ratings based on 521 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Mini break at twixmas
Posted Jan. 1, 2024 on HotelsA very spacious room and lovely shower, tea and coffee making facilities and mini fridge also. The hotel was very clean and very warm throughout, our room had air conditioning too. The buffet breakfast was very plentiful and very tasty and had a mix of cold meats, cheeses and eggs together with warm options of eggs and sausages finished off with a selection of fruit, cakes and fillled pancakes. The hotel was a 25 min walk into Old Town and was in a short 5-10 walk of various tram, metro and bus stops to take you to any part of the city at very cheap cost and very reliable service. There was a shopping centre 5 mins walk away with a number of shops, fast food and a large supermarket. Overall a very enjoyable short family stay
Comment from Hotel Management
Jan. 7, 2024 by Hetman Hotel Management, Hotel Management
Hello Martin, thank you for sharing your experience at Hetman Hotel and rewarding us 10 out of 10. Your outstanding score has truly brightened our day. We are very happy to hear that you enjoyed clean and comfortable room, as well as tasty and varied breakfast that we have on offer. Our location is really a great asset. It is a plus to have public transport, including metro in the vicinity which can connect you to almost every part of the city. We truly believe that when you plan the next trip to Warsaw, Hetman Hotel will be the first that comes to mind.
by A traveller
Posted Dec. 24, 2023 on Hotels
Comment from Hotel Management
Dec. 26, 2023 by Hetman Hotel Management, Hotel Management
Dear Aleksandr, thank you for rewarding us a full 10 for your recent stay with us, it is truly appreciated by all the team here at Hetman Hotel. We greatly look forward to looking after you on your next visit.
by A traveller
Posted Sep. 30, 2023 on Hotels
Spotlessly clean hotel in a convenient location. Staff not overly friendly, and despite asking twice, they would not let us have an extra pillow! Breakfast was basic, but acceptable and the bakery accross the main road was far superior for a croissant or sandwich if your booking didn't include breakfast.
Comment from Hotel Management
Oct. 2, 2023 by Hetman Hotel Management, Hotel Management
Dear Joanna, thank you for taking a moment of your time to tell us about your experience at Hetman Hotel. We value all our guest feedback, both positive and negative, as it is essential to the improvement of service and standards at our hotel. We hope that your overall satisfaction will contribute to your next stay with us.
by A traveller
Perfect
Posted Sep. 8, 2023 on HotelsEverything was perfect. The check-in at reception for our early arrival was cheerfully accommodated; the room was as described with good condition furniture and carpeting; the breakfast was one of the best we have ever experienced in continental Europe with a great selection of meats, cheeses, salads, a hot selection; fruit; and friendly buffet staff. Very close to public transport and ideal for close access to the city. We would definitely stay with Hetman Hotel again, and would recommend them.
Comment from Hotel Management
Sep. 9, 2023 by Hetman Hotel Management, Hotel Management
Hello Geoffrey, what a marvellous review and fantastic rating, thank you! It is a pleasure to see that our attentive staff, tasty and varied breakfast, comfortable room, as well as convenient location made your stay such enjoyable. We are grateful to hear that Hetman Hotel will be your choice again when you are back to Warsaw.
by A traveller
Posted Aug. 24, 2023 on Hotels
Comment from Hotel Management
Aug. 25, 2023 by Hetman Hotel Management, Hotel Management
Dear Erhan, all feedback, no matter how damning, is of great value to us. It helps us to identify areas where we are failing to achieve our service standards. It would be great if you could let us know what you did not like about our hotel to help us understand why you gave us such a low score.
by A traveller
Posted Jul. 20, 2023 on Expedia
Clean but basic room, didnt see any gym/spa etc which is fine for a city break for us. Location excellent for stadium, not too far to walk for old town.
Comment from Hotel Management
Jul. 20, 2023 by Hetman Hotel Management, Hotel Management
Dear David, thank you for taking the time to leave the review and for sharing your experience. We are a bit surprised by your remark regarding the gym/spa, as we have never offered this service. But on the next stay, our team will recommend you an indoor 25-meter swimming pool and bowling club, which is 200 meters away from our hotel.
by A traveller
Nice stay
Posted Jun. 20, 2023 on HotelsComment from Hotel Management
Jun. 20, 2023 by Hetman Hotel Management, Hotel Management
Hello Tamer, thank you so much for your outstanding 10/10 review. It's a pleasure to know you had such a fabulous experience with us and we hope to see you again.
by A traveller
Posted May 14, 2023 on Hotels
Comment from Hotel Management
May 15, 2023 by Hetman Hotel Management, Hotel Management
Dear Randy, thank you for choosing our hotel and fantastic rating. It's great to know that you had a good time staying with us and we will be happy to welcome you back.
by A traveller
Posted May 13, 2023 on Hotels
Comment from Hotel Management
May 15, 2023 by Hetman Hotel Management, Hotel Management
Dear Randy, thank you for rewarding us a full 10 for your recent stay with us, it is truly appreciated by all the team here at Hetman Hotel. We greatly look forward to looking after you on your next visit.
by A traveller
Good location!
Posted May 4, 2023 on HotelsVery comfortable hotel in a great location with a reasonable walk to the Old Town or Zoo. Staff was friendly and efficient. Excellent breakfast. Quiet.
Comment from Hotel Management
May 8, 2023 by Hetman Hotel Management, Hotel Management
Hello Anne, thank you for taking the time to leave your great feedback. We are really happy reading that you are pleased with the friendliness and helpfulness of our staff. We are also glad to see that you enjoyed delicious breakfast. Our location close to the centre with public transport in the vicinity, provide extra convenience not only for business travellers but also for weekend breaks. Once again, thank you for the stay and we look forward to have the opportunity to welcome you back in the future.
