Note fondée sur 620 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Plus ce que c’était…
Publié le 8 janv. 2024 sur HotelsCheckin très frustrant car je n’ai pas eu la chambre réservée c’est la deuxième fois que cela arrive au Regent. Pas d’excuses, pas d’explications.
Globalement l’hôtel n’est plus ce qu’il était, c’est très triste de voir que le très chic Hyatt Regency des années 2008-2011 n’existe plus que dans les souvenirs…
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Guest Relations Manager, Gestion de l’hôtel
Dear Sir,Thank you for choosing our hotel. Thank you also for sharing opinion about your stay. All opinions are guidelines for us and an assessment of our work. Opinions are also an important source of information about areas of activity that require additional attention.We are very sorry that the hotel did not meet your expectations. I would like to assure you we are currently employing new people who require training both in the computer system and preparation for the profession of receptionist. It is a long process that requires patience, time to understand priorities and the ability to work quickly and professionally. We will analyze your comments. Thank you. We would like to emphasize very strongly that we are sorry and we will work hard to ensure that similar situations do not happen again.We hope you will give us a chance again and visit us in the future.Respectfully,I. SzwedzinskaGuest Relations Manager
par un voyageur
Super hôtel
Publié le 11 déc. 2023 sur HotelsExcellent hôtel.
Assez proche du centre ville, confortable et très propre. Personnel très sympathique et agréable
Petit déjeuner très bien garni.
Seul petit bémol la poubelle non vidée et des paignoirs non remplacés. Pour un 5 étoiles ce n'est pas top
Commentaires de Gestion de l’hôtel
12 déc. 2023 par Guest Relations Manager, Gestion de l’hôtel
Dear Sirs,thank you for choosing our hotel.Thank you also for sharing opinion about stay.The opinios of our guests are always an important indicator and evaluation of work.Guest reviews are an important source of information for us, which area of activity require additional care.Thank you.We kindly invite you again hoping next stay will be fully satisfactory.With Kind Regards,I. SzwedzinskaGuest Relations Manager
par un voyageur
Publié le 12 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
24 nov. 2023 par Guest Relations Manager, Gestion de l’hôtel
Dear Madam,thank you very much for choosing our hotel. Thank you also for sharing opinion about stay.Opinions of our guests are always an important idicator and evaluation of work.Welcome again and we look forward to seeing you.With Kind Regards,I. SzwedzinskaGuest Relations Manager
par un voyageur
Publié le 20 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 nov. 2023 par Guest Relations Manager, Gestion de l’hôtel
Dear Madam,thank you very much for choosing our hotel. Thank you also for sharing opinion about stay.The opinions of guests are always an important idicator and evaluation of work.Welcome again. We look forward to seeing you.With Best RegardsI. SzwedzinskaGuest Relations Manager
par un voyageur
2 night stay in Regent Warsaw Hotel
Publié le 19 sept. 2023 sur HotelsMy stay at the hotel was very pleasant, fast check-in and possibility of leaving the card in the box for check out. Rooms are very specious and clean, very quiet, very big bathroom with separate bath and shower.
There is a nice restaurant on the ground flour with a live music in the evening.
I also had breakfast and it was very tasty and great choice, it was included int he price for my room. But if you have to pay separately, it's very expensive (around 25 euros), especially for Poland.
There is really good swimming pool and a gym, included in price.
Commentaires de Gestion de l’hôtel
21 sept. 2023 par Guest Relations Manager, Gestion de l’hôtel
Dear Madam,thank you for choosing our hotel during stay in Warsaw.Thank you also for sharing opinion about stay.The opinions of our guests are always an important indicator and evaluation of our work.We are glad that breakfast was a nice start to the day.The good swimming pool -thank you.Welcome again.With Kind Regards,I. SzwedzinskaGuest Relations Manager
par un voyageur
Hôtel décevant
Publié le 6 juin 2023 sur HotelsSéjour mauvaise accueil, attente à l'accueil 45mn. Pas de solution amenée à 2 problèmes. J'ai dû appeler hôtel.com pour résoudre ces problèmes. Pas d'aide du réceptionniste et qui ne voulait rien savoir. Heureusement l'intervention de hôtel.com a été efficace. La chambre pas à la hauteur d'un 5 étoiles. Très décevant
Commentaires de Gestion de l’hôtel
6 juin 2023 par Guest Relations Manager, Gestion de l’hôtel
Dear Sir,thank you for choosing our hotel during stay in Warsaw.Thank you also for sharing opinion about stay.The opinions of our Guests are always an important indicator and evaluation of our work.We invite you again, hoping that the next stay will be fully satisfactory.Respectfully,I. SzwedzinskaGuest Relations Manager
par un voyageur
Bel hotel mais mauvais management
Publié le 12 mai 2023 sur HotelsParking en sous-sol. Il faut retirer un ticket à la réception pour ressortir. 20 mn d'attente.
Chasse d'eau dans la chambre qui coule en pemanence.
En positif : bel espace sport et balnéo.
Commentaires de Gestion de l’hôtel
15 mai 2023 par Guest Relations Manager, Gestion de l’hôtel
Dear Sir, thank you very much for choosing our hotel during your stay in Warsaw. Thank you also for sharing opinion about stay.It is an important source of information for us, which areas of our activity require additional care.We invite you again hoping that the next stay will be fully satisfactory.With Kind Regards,I.SzwedzinskaGuest Relations Manager
par un voyageur
Publié le 12 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 mai 2023 par Guest relations Manager, Gestion de l’hôtel
Dear Sir,thank you for choosing our hotel during your stay in Warsaw. Thank you also sharing opinion about stay.The opinions of our Guests are always an important indicator and evaluation of our work.We will work to meet the best expectations of our Guests.Cordially invite you againBest Regards,I.SzwedzinskaGuest Relations Manager
par un voyageur
Publié le 1 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
4 mai 2023 par Guest Relations Manager, Gestion de l’hôtel
Dear Sir,Thank you for choosing our hotel during your visit in Warsaw. Thank you also for sharing opinion about stay.The opinions are always an important indicator and evaluation of our work. We will work to meet the best expectations of our guests.Welcome again and we look forward to seeing you.With Kind Regards,I.SzwedzinskaGuest Relations Manager
par un voyageur
Publié le 9 févr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
15 févr. 2023 par Iwona Szwedzińska, Gestion de l’hôtel
Pięknie dziękujemy i zapraszamy ponownie
