Note fondée sur 2 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,0 sur 5
5,0 Propreté de la chambre
3,0 Service et personnel
5,0 Confort de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 25 juin 2023 sur Expedia
4 sur 5
par un voyageur

Nice place, administration lacking professionalism

Publié le 5 juin 2019 sur Hotels
The apartment was wonderful, new, clean, very nice. The location was close to the airport, and a block from the tram that takes one to the city center. Garden terrace was beautiful and relatively private, good for a morning coffee with the newspaper. All that was after the fact that hotels.com and Smart2Stay management never coordinated where the checkin office is. It's not in the building or apartment was in, nor were there signs from the public way where to go. So, with luggage and small children, we rang stranger's doorbells, and flagged down passersby to finally discover the office was around 2 corners, 2 blocks from thre address of our room, which was at least the address hotels.com gave us. Upon checking in, and expressing annoyance at roaming the streets for 30 minutes, we were cut short and told that the signs are clear (checking again later, never seeing one) and the address and instructions were on another website... after traveling for 12 hours to get there, prior to a funeral of a loved one, we were not amused at that attitude and disregard for hospitality.
Commentaires de Gestion de l’hôtel
10 juin 2019 par S2S, Gestion de l’hôtel
Dear Guest, thank you for your comments Best regards and have a nice day. Smart2Stay team