Ratings based on 1,072 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from DELRAY BEACH
Posted May 1, 2024
The room we had for the first 2 nights had horrible water pressure.
Comment from Hotel Management
May 2, 2024 by GM, Hotel Management
Dear KERRI, Thank you for staying with us. I'm sorry that we inconvenienced you with a room change. We appreciate your feedback and hope to again for a flawless stay. Best, Michael Anderson, GM
by A traveller from Ventura
Posted Apr. 14, 2024
Great location. Block and an half away from the metro. Surrounded by restaurants and great view of the wharf. Staff was pleasant and friendly. During our stay there was a shortage of towels. Yes towels. Requested twice and got towels from the pool. I was thankful for the person who tried to help us and got creative. I have no complaints about the staff. All were great. Breakfast is included, there is not enough room for everyone to sit and eat. We paid extra for a hotel with a pool but the pool is not open until end of May.
Comment from Hotel Management
Apr. 15, 2024 by GM, Hotel Management
Dear RINA Y, While it sounds like you had a lot to like about your stay, I am very sorry that a lack of towels and some other shortcomings took away from your overall satisfaction. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Michael Anderson, GM
by A traveller
Posted Mar. 30, 2024
Terrible sleeper sofa. Room was very small for family of 4. Ice maker in hallway had water rushing constantly!
Comment from Hotel Management
Mar. 31, 2024 by GM, Hotel Management
Dear Leslie, Thank you for staying with us and we appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Sincerely, Michael Anderson, GM
by A traveller from Columbus
Posted Mar. 26, 2024
by A traveller from Columbus
Posted Mar. 20, 2024
by A traveller
Posted Feb. 26, 2024
The room was too cold
No way to adjust temperature 65 in room even though we set to 72
Sofa bed mattress was basically all springs
Most uncomfortable bed ever slept on. When asked staff they said agreed would of been nice to tell us that🙁
Left a pair of shoes in room after check out when called about them they mysteriously disappeared
Claiming not in room
Comment from Hotel Management
Feb. 27, 2024 by GM, Hotel Management
Dear Howard, We appreciate your business and the fact you took the time to write a review. I apologize that you had such a poor experience. Even though we thoroughly prepare to deliver a great stay to every Guest, sometimes it just doesn't go as planned. We hope to redeem ourselves to you on a future visit. Sincerely, Michael Anderson, GM
by A traveller
Posted Feb. 4, 2024 on Hotels
by A traveller
Posted Feb. 4, 2024 on Expedia
On the waterfront with great views and great selection of dining. Within reasonable distance of tourist attractions.
Comment from Hotel Management
Feb. 4, 2024 by GM, Hotel Management
Dear Donald, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Michael Anderson GM
by A traveller
Posted Feb. 1, 2024 on Hotels
Comment from Hotel Management
Feb. 5, 2024 by GM, Hotel Management
Dear Melchisedec, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Michael Anderson GM
by A traveller
Posted Jan. 31, 2024 on Expedia
