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Best Western Smoky Mountain Inn

2.5 star property
Waynesville guestrooms with free WiFi

Choose dates to view prices

Photo gallery for Best Western Smoky Mountain Inn

BBQ/picnic area
Outdoor pool
Exterior
In-room safe, desk, laptop workspace, iron/ironing board
Free daily continental breakfast

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Pool
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

View in a map
130 Shiloh Trl, Waynesville, NC, 28786
  • Place, Hazelwood Soap Company
    ‪2 min drive‬
  • Place, Folkmoot Friendship Center
    ‪2 min drive‬
  • Place, Balsam Spa
    ‪2 min drive‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪43 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(23 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(32 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

8.4 out of 10
Very good
(16 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

About the area

Waynesville

In Waynesville .You'll find Balsam Spa and Folkmoot Friendship Center within 2 miles (3 km) of this hotel. Hazelwood Soap Company and Shelton House are also within 3 miles (5 km).

What's nearby

  • Hazelwood Soap Company - 2 min drive - 2.4 km
  • Folkmoot Friendship Center - 2 min drive - 1.7 km
  • Balsam Spa - 2 min drive - 2.3 km
  • Lake Junaluska Conference and Retreat Center - 8 min drive - 9.7 km
  • Harrahs Cherokee Casino - 38 min drive - 43.5 km

Getting around

  • Asheville Regional Airport (AVL) - 43 min drive

Restaurants

  • ‪Taco Bell - ‬15 min walk
  • ‪Frog Level Brewing Co. - ‬5 min drive
  • ‪Bojangles' Famous Chicken 'n Biscuits - ‬2 min drive
  • ‪Maggie's Galley - ‬3 min drive
  • ‪Blue Ridge Beer Hub - ‬5 min drive

About this property

Best Western Smoky Mountain Inn

Waynesville guestrooms with free WiFi
Best Western Smoky Mountain Inn offers its guests an outdoor pool and a fitness center. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. The business-friendly Best Western Smoky Mountain Inn also features a vending machine, a picnic area, and a front-desk safe. Self parking is free.

This Waynesville hotel is smoke free.

  • 58 guestrooms or units
  • Continental breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Outdoor picnic space
  • No smoking on site
Best Western Smoky Mountain Inn offers 58 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply).

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includes taxes & fees
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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator (single-level property)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

BEST WESTERN Smoky Mountain
BEST WESTERN Smoky Mountain Inn
BEST WESTERN Smoky Mountain Inn Waynesville
BEST WESTERN Smoky Mountain Waynesville
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
Smoky Mountain Waynesville
Best Western Smoky Mountain Inn Hotel
Best Western Smoky Mountain Inn Waynesville
Best Western Smoky Mountain Inn Hotel Waynesville

Best Western Smoky Mountain Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 578 out of 999 reviews
Rating 8 - Good. 306 out of 999 reviews
Rating 6 - Okay. 82 out of 999 reviews
Rating 4 - Poor. 17 out of 999 reviews
Rating 2 - Terrible. 16 out of 999 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Dustin

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was great but property was very noisy and access (drive) was not good. Mud everywhere. Room was very clean and price was fair.
Stayed 1 night in Apr 2025

8/10 Good

Harvey

Liked: Staff & service, room comfort

Nice Mountain Lodging

Hotel is in a great location, and room was generally clean. There were some insects in the room that appeared. Overall a comfortable stay.
Stayed 2 nights in Aug 2025

10/10 Excellent

stephanie

Stayed 1 night in Aug 2025

10/10 Excellent

John, Atlanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, convenient, easy to check in and good geographical location
Stayed 2 nights in Aug 2025

8/10 Good

Mil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

Very clean and comfortable. Quiet.
Stayed 1 night in Jul 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay

Very clean and friendly people. The pool was nice too. Would definitely recommend.
Stayed 2 nights in Jul 2025

10/10 Excellent

Melissa D.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

cuteenglishteacher LLC

Liked: Cleanliness, staff & service, property conditions & facilities
The parking was wonderful and it was quiet. The staff were wonderful!
Stayed 1 night in Jul 2025

6/10 Okay

Joshua

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

Clean Place. Unfriendly staff

We enjoyed our stay here as far as the convenience and the Mountain View. However the staff was very unfriendly and unprofessional. Every time I asked for towels or wash cloths I was questioned on how many was in my room and they acted as if they didn’t want to help me. If you stay there you will want to avoid a lady named Angie. She is very rude and needs to be disciplined!
Stayed 4 nights in Jul 2025

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Property was well maintained. Staff were pleasant. The only negatives were the shipping containers in the parking lot blocked our view and the pool was closed. Otherwise, we would definitely recommend this hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

JANELLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Driveway is in poor condition
Stayed 4 nights in Jul 2025

8/10 Good

Scott

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful check-in, friendly staff. Clean room in need of a little updating. Not bad for the price.
Stayed 1 night in Jul 2025

10/10 Excellent

Kim

Travelled with partner
Liked: Amenities
Will stay there again
Stayed 2 nights in Jul 2025

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Clean and comfortable rooms

Our stay was satisfactory. Beds and room were clean and comfortable. My granddaughter enjoyed taking pictures of the beautiful scenery surrounding the hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
exceeded our expectations, everything was spot on, the property os well maintained, lawn care was there during our stay, a gentleman inspecting and replacing fire extinguishers. and it is clean. one ice machine broke or was just out of ice, but i know ice machines and they break alot, but they have two, so not a big deal. i will return to stay again!!
Stayed 4 nights in Jul 2025

10/10 Excellent

John F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay traveling
Stayed 1 night in Jul 2025

10/10 Excellent

Julie

Liked: Cleanliness, property conditions & facilities
Beautiful views
Stayed 1 night in Jun 2025

2/10 Terrible

Anne

Stayed 1 night in Jul 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Thumbs 👍
Stayed 2 nights in Jun 2025

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view, clean, and wonderful staff.
Stayed 2 nights in Jun 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice stay. Very clean and the staff are very friendly. Close to interstate, shopping, and restaurants choices.
Stayed 4 nights in Jun 2025

8/10 Good

Betsy

Travelled with family
Liked: Cleanliness, staff & service
It was so close to the Blue Ridge Parkway!
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view, clean, and comfortable bed
Stayed 3 nights in Jun 2025

10/10 Excellent

Darlene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a bit hesitant to book since the only option left was a smoking room, but to our surprise, it didn’t smell at all or show any signs of being used as one. That was a huge relief! The bathroom was quite small, but the beds were comfortable and we slept well. The complimentary bag left on the table was a really nice touch and made us feel welcome. Even though we didn’t arrive on motorcycles, it was great to see that the hotel offers rags at the front desk to help clean off bikes. Coming from a biker family, I really appreciated that thoughtful gesture. Overall, it was a pleasant stay and we’d be happy to return.
Stayed 1 night in Jun 2025