Ratings based on 898 Guest Reviews
Hear it directly from our travellers
3.0 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
DNR when you complain
Posted Feb. 19, 2024 on HotelsThe rooms are dirty I saw 3 people complaining 2 actually checked back out. There’s mold. They put me in a room with a broken bed. And when I complained the manager proceeded to put me on the DNR list
Comment from Hotel Management
Feb. 21, 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ West Palm Beach, Elizabeth. I am sorry that your experience did not meet your expectations. You stated that the dirty rooms and the discoloration mentioned, along with the broken bed and your other highlighted issues hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property and their management team.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best in your future travels.Very truly yours,Red Roof Management
by A traveller
Posted Feb. 19, 2024 on Expedia
Non smoking room smelled like smoke. Hair was in the bed
Comment from Hotel Management
Feb. 19, 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Tanaurean,Thank you for telling us about your recent visit to RED ROOF PLUS+ WEST PALM BEACH. I was disappointed to read that the uncleanliness of your bed and the smell of smoke in your room were the downsides of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Regards,Red Roof Management
by A traveller
Posted Feb. 18, 2024 on Hotels
Comment from Hotel Management
Feb. 20, 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Casey, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ WEST PALM BEACH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
by A traveller
Posted Feb. 18, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Ferhana, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST PALM BEACH and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
by A traveller
Posted Feb. 17, 2024 on Expedia
A bit in the dingy side. Clean room. Property in general needs to be updated. For $125/night it did the job.
Comment from Hotel Management
Feb. 19, 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, David. The staff and I at the RED ROOF PLUS+ WEST PALM BEACH appreciate your 3/5 score. I am happy to hear your room was clean and our hotel met your needs. However, you indicated that the upkeep of our hotel dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not the impression we left you with.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Red Roof Management
by A traveller
Posted Feb. 16, 2024 on Expedia
Nice property good atmosphere
Comment from Hotel Management
Feb. 18, 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF PLUS+ WEST PALM BEACH. Sidney, it is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our nice hotel and good atmosphere. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Sidney, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice stay at an affordable price! Sincerely, Red Roof Management
by A traveller
Posted Feb. 16, 2024 on Expedia
Everything was great
Comment from Hotel Management
Feb. 17, 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Randy, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn PLUS+ West Palm Beach. We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express how much it means to our Red Roof management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A traveller
Posted Feb. 16, 2024 on Expedia
Hotel did not seem well taken cared for
Comment from Hotel Management
Feb. 16, 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Shannon, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WEST PALM BEACH. We are disappointed to read that you mentioned that the hotel was not well taken care of. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A traveller
Posted Feb. 15, 2024 on Expedia
Very pleasant staff and they helped with every need that I had .
Comment from Hotel Management
Feb. 16, 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Henry, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WEST PALM BEACH. I am happy to read that you found the staff to be very pleasant and that they helped you with everything you need. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A traveller
Posted Feb. 15, 2024 on Expedia
Disgrace of an establishment. Tremendous staff making the best out of horrible conditions to work in. Should not be available on Expedia.
Comment from Hotel Management
Feb. 15, 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Jordan, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WEST PALM BEACH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the establishment and the staff. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for sharing your review and we wish you the very best in your future travels. Sincerely,AdraineRed Roof Management Rediresponse Specialist
