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Baldwin Inn & Suites, SureStay Collection by Best Western

2.5 star property
Hotel near Storrowton Village Museum in West Springfield

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Photo gallery for Baldwin Inn & Suites, SureStay Collection by Best Western

Reception
Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | Private kitchenette
Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)
Exterior
Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Breakfast included
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Parking included

Explore the area

View in a map
21 Baldwin Street, West Springfield, MA, 01089
  • Place, Eastern States Exposition
    ‪2 min walk‬
  • Place, MGM Springfield
    ‪3 min drive‬
  • Place, Naismith Memorial Basketball Hall of Fame
    ‪4 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

About the area

West Springfield

In shopping district.Steps from the hotel, you'll find Storrowton Village Museum and Eastern States Exposition. MassMutual Center and MGM Springfield are also within 3 miles (5 km).

What's nearby

  • Eastern States Exposition - 2 min walk - 0.2 km
  • MGM Springfield - 3 min drive - 3.3 km
  • MassMutual Center - 4 min drive - 3.6 km
  • Naismith Memorial Basketball Hall of Fame - 4 min drive - 3.6 km
  • Big E - 4 min drive - 4.3 km

Getting around

  • Springfield Union Station - 9 min drive
  • Bradley Intl. Airport (BDL) - 28 min drive

Restaurants

  • ‪Two Weeks Notice - ‬6 min walk
  • ‪Food Court @ The Big E - ‬6 min walk
  • ‪Wurst Haus @ The Big E - ‬6 min walk
  • ‪West Springfield Lions Club - ‬7 min walk
  • ‪CT Beer Garden at the Ct Building - ‬8 min walk

About this property

Baldwin Inn & Suites, SureStay Collection by Best Western

Hotel near Storrowton Village Museum in West Springfield
Free breakfast is available daily. WiFi is free in public spaces. A vending machine, multilingual staff, and express check-out are also featured at the business-friendly Baldwin Inn & Suites, SureStay Collection by Best Western. Free self parking is available.

This West Springfield hotel is smoke free.

  • 1 building
  • 46 guestrooms or units
  • 2 levels
  • Built in 1977
  • Continental breakfast (free)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Television in lobby
  • No smoking on site
  • Water dispenser
Baldwin Inn & Suites, SureStay Collection by Best Western offers 46 accommodations with hair dryers and irons/ironing boards. Beds feature pillowtop mattresses. 40-inch flat-screen televisions come with cable channels and Netflix. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request. Renovation of all guestrooms was completed in May 2025.

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Property amenities

Family friendly

  • In-room microwave

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Hulu
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay (maximum USD 150 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The tax ID number is C0008033250. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Regency Inn West Springfield
Regency West Springfield
Regency Inn Suites
Baldwin Inn & Suites Hotel
Baldwin Inn & Suites West Springfield
Baldwin Inn & Suites Hotel West Springfield

Reviews

Baldwin Inn & Suites, SureStay Collection by Best Western Reviews

7.6

Good

8.0/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 41 out of 92 reviews
Rating 8 - Good. 17 out of 92 reviews
Rating 6 - Okay. 15 out of 92 reviews
Rating 4 - Poor. 7 out of 92 reviews
Rating 2 - Terrible. 12 out of 92 reviews

Reviews

8/10 Good

John

Stayed 1 night in Jul 2025

2/10 Terrible

Kim

Stayed 1 night in Jul 2025

6/10 Okay

Kim

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
My room did not have a phone, the ac was old and took forever to cool the room, the chair by the desk was filthy and had dirt in the wheels, there was no bag table in the closet and the sink was clogged. There was no manager available or any handyman on premises to fix the issue. My room was changed the next day which had a phone and a bag table. The owner has to do better charging what I paid. There was no continental breakfast offered only coffee. Staff were nice but I will not be staying again.
Stayed 1 night in Jul 2025

10/10 Excellent

Fraenzze

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jul 2025

8/10 Good

Tristan

Business traveller
Liked: Cleanliness, staff & service
It seemed like it’s under renovation. But still good
Stayed 1 night in Jul 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2025

10/10 Excellent

Noeun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
None
Stayed 1 night in Jul 2025

10/10 Excellent

John

It was quiet and comfortable, that's all I was looking for.
Stayed 1 night in Jul 2025

10/10 Excellent

Arron

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Pleasant and clean
Stayed 3 nights in Jul 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was to my satisfaction
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Steven

Stayed 1 night in Jun 2025

6/10 Okay

Cecily

Poor amenities
Stayed 1 night in Apr 2025

6/10 Okay

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

DANA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Big value

I think Chris is an owner. Spoke to him on phone an was extremely honest and welcoming. Great value here. Some renovation but did not affect my stay. I wish i remembered the guys name at front desk-he was awesome-7-2-25
Stayed 1 night in Jul 2025

4/10 Poor

Kyle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2025

8/10 Good

Scott

Liked: Staff & service, room comfort
I have trouble rating this hotel. It is undergoing MAJOR renovations. The rooms were excellent, but could use lamps on/near the nightstands. The desk chair had some stains and wear and some facial tissues in the room would be nice. The hallways are a completely different story. There was no air conditioning. On the hottest day of the year (when I arrived), the air in the hallways was absolutely stifling. Also no elevator in the building. Lugging all of my stuff out of my car and up the stairs to the second floor room through the stifling hallway made me appreciate the modern (and well-functioning) A/C in my room all the more.
Stayed 2 nights in Jun 2025

6/10 Okay

Robert, Uncasville

Disliked: Amenities
The room itself was nice enough, but the property needs some work. And not in the greatest area. But the person checking me in was super friendly and very personable.
Stayed 1 night in Jun 2025

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The guests above us were so noisy banging walking very heavy just plain annoying almost till 1:00 am
Stayed 1 night in Jun 2025

10/10 Excellent

briana

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in May 2025

6/10 Okay

Sara

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

2/10 Terrible

Jennifer

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They should only open when all renovations are done
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort

Work in progress

The reception area and hallways are not nice but the room was big and clean and so was the bathroom.
Stayed 2 nights in May 2025

2/10 Terrible

James

Travelled with family, Business traveller
Disliked: Amenities
I am shocked to find Expedia representing this property. I have been using your website for at least 15 years and have never seen such a bad property. The place is run down and has no amenities. The room is marginal at best. I stopped by this morning to make sure the room would be made up. When we arrived this evening we found the bed was made but the bathroom was untouched. We’re paying top dollar for this room and to have to stay in this piece of trash for $300 plus per night is ridicules. I will be reevaluating my bookings in the future.
Stayed 2 nights in May 2025

2/10 Terrible

Christine

We didn’t even go in. It looked like a crackhouse
Stayed 1 night in May 2025