Ratings based on 537 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Cape
Posted Oct. 28, 2023 on HotelsComment from Hotel Management
Dec. 18, 2023 by Yara, Hotel Management
Dear Don,Thank you for choosing Sunbird ANNEX Resort and for taking the time to share your rating with us. We are pleased to see that you have given us a score of 8 out of 10. It's heartening to know that your stay with us was enjoyable.We would love to hear more about your experience. If there are specific areas where you feel we could improve or if there were particular aspects of your stay that you particularly enjoyed, please do not hesitate to share. Your feedback is invaluable in helping us enhance our services and ensure that all our guests have a memorable stay.Thank you once again for your review. We hope to have the opportunity to welcome you back to Sunbird ANNEX Resort in the near future and aim to make your next stay even more pleasant than the last.
by A traveller
Posted Oct. 9, 2023 on Hotels
Very good stay with my family, kids had lot to do, pool, soccer, tennis, comfortable, clean, good breakfast. Only think that is disappointing, Internet. Do not go waiting for any Internet connection.
Comment from Hotel Management
Oct. 19, 2023 by Yara, Hotel Management
Dear De Oliveira,We appreciate your review and are pleased to hear that you had a very good stay with your family at Sunbird ANNEX Resort. It's wonderful that your kids had plenty of activities to enjoy, including the pool, soccer, and tennis. We're also glad to know that you found our accommodations comfortable, clean, and enjoyed our breakfast offerings.We understand that a reliable internet connection is important in today's world, and we apologize for the disappointment you experienced with our internet service. Your feedback is valuable, and it will help us address and improve this aspect of our guest experience.We hope to welcome you and your family back in the future, and if you have any further comments or questions, please don't hesitate to reach out to us directly.
by A traveller
Disappointing
Posted Oct. 9, 2023 on HotelsWe were disappointed from the jump. Front desk girl was not welcoming bordering on grumpy and disinterested. We came to find out they don’t have extra blankets available. There are no phones in the rooms if you have a question or problem, the breakfast is awful microwave food, nothing like pictured on the website. Outside looks great, they need to pay attention to the details and friendliness.
Comment from Hotel Management
Oct. 19, 2023 by Yara, Hotel Management
Dear William,Thank you for sharing your feedback about your recent stay at Sunbird ANNEX Resort. We genuinely appreciate your comments as they help us identify areas for improvement.We deeply regret that your experience was disappointing from the very beginning due to an unwelcoming front desk interaction. Our team should always provide a warm and accommodating welcome, and we apologize for falling short in this regard.We also apologize for the unavailability of extra blankets and the absence of phones in the rooms. These are important details that should be in place to enhance the guest experience, and we'll work to address these issues.Your feedback on the breakfast and its quality is important, and we will review our offerings to ensure they meet our guests' expectations.We appreciate your observations about the appearance of the resort's exterior and will pay closer attention to the details and friendliness of our team to provide a more enjoyable experience in the future.We hope you might consider giving us another chance to provide you with a more satisfying stay. If you have any further comments or questions, please do not hesitate to contact us directly.
by A traveller
Posted Sep. 13, 2023 on Expedia
Nice decor, clean room. Helpful staff.
Comment from Hotel Management
Sep. 20, 2023 by Yara, Hotel Management
Dear Betty,Thank you for sharing your feedback on your recent stay at Sunbird ANNEX Resort. We're thrilled to hear that you enjoyed our decor, found your room clean, and experienced helpful service from our staff. Your kind words motivate us to maintain our high standards, and we look forward to welcoming you back in the future.
by A traveller from Needham
Posted Sep. 12, 2023 on Expedia
Consistently, this property comes up as best choice for the price. Spacious clean rooms, clean bathroom, I especially like that the vanity has a wide counter - many places would have it so tiny, no room to set my toiletries & makeup pouches.
Breakfast included is a nice touch, especially considering the moderate pricing. This year, I liked the tastes a little less than last year for some reason, but still nice and convenient.
Staff is very, very helpful and pleasant, they really went an extra mile as I had some special requests - very accommodating
Comment from Hotel Management
Sep. 14, 2023 by Yara German, Hotel Management
Dear Alexandra,Thank you for taking the time to share your thoughtful review of Sunbird ANNEX Resort. We truly appreciate your continued loyalty and for choosing us as your accommodation of choice.We are delighted to hear that you consistently find our property to be the best choice for the price. Providing spacious, clean rooms with well-appointed bathrooms is one of our top priorities, and we're glad you found the vanity counter to be convenient for your needs. Your feedback about the breakfast is also greatly appreciated, and we'll certainly take note of your comments to ensure we continue to meet and exceed your expectations in the future.It's wonderful to hear that our staff went the extra mile to make your stay memorable and accommodating your special requests. Our team takes pride in delivering exceptional service, and your kind words serve as motivation to keep up the good work.We truly value your feedback, and it helps us strive for excellence in all aspects of our guest experience. We look forward to welcoming you back to Sunbird ANNEX Resort on your next visit, and we'll do our best to ensure your stay is even more enjoyable.Thank you again for your continued support and for choosing us as your preferred destination.
by A traveller
Posted Sep. 10, 2023 on Expedia
good
Comment from Hotel Management
Sep. 20, 2023 by Yara, Hotel Management
Dear Lidiane,Thank you for your recent stay at Sunbird ANNEX Resort. We're delighted to hear that you enjoyed your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.
by A traveller
Posted Sep. 9, 2023 on Expedia
No blackout curtain, very bright at night
Comment from Hotel Management
Sep. 20, 2023 by Yara, Hotel Management
Dear Yuet Yan,Thank you for your recent stay at Sunbird ANNEX Resort and for sharing your feedback. We appreciate your input regarding the absence of blackout curtains, and we apologize for any inconvenience it may have caused. Your comments are valuable to us as we strive to improve our guest experience.We hope you'll consider staying with us again in the future, and we'll do our best to address this issue to make your next stay more comfortable.
by A traveller
Posted Sep. 4, 2023 on Expedia
Comment from Hotel Management
Sep. 20, 2023 by Yara, Hotel Management
Dear Celson,Thank you for taking the time to rate your recent stay at Sunbird ANNEX Resort. We value your feedback, and while you didn't provide specific comments, we're committed to improving our services.If there's anything specific that contributed to your rating, please feel free to reach out to us directly. We're here to ensure our guests have a comfortable and enjoyable experience, and your input is important to us.We hope to have the opportunity to welcome you back and exceed your expectations in the future.
by A traveller
Posted Sep. 4, 2023 on Expedia
Comment from Hotel Management
Sep. 29, 2023 by Yara, Hotel Management
Dear Jeffrey Charles,Thank you for choosing to stay at Sunbird ANNEX Resort and for taking the time to share your rating on Expedia. We value your feedback and are delighted to see that you had a positive experience during your stay, giving us a rating of 4 out of 5.Your feedback is important to us, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future. If you have any specific comments or suggestions you'd like to share to help us improve, please don't hesitate to reach out.Once again, thank you for your support, and we look forward to hosting you again soon.
by A traveller
Posted Sep. 3, 2023 on Expedia
*I want to preface this by saying this review is not reflective upon the staff personally, who were kind.
We booked this place for one night while we were out on the Cape. When we first got there, there was no staff the check us in, we rang the bell a few times. I had to call the office for someone to come check us in. She was nice and otherwise had a smooth check in. Initially upon getting into our room everything seemed OK. There were few small updates. Upon further inspection there were numerous scuffs, dents, stains of unknown substance in various places. There were random tape strips on the bottom of the shower, hair on the walls and and a rusty drain. We were too afraid to shower without sandals on, and the water pressure was more of a water sprinkler with terrible pressure. The towels were so thin you could see through them. The sink was not in the bathroom but right outside it, over carpet which was concerning for developing mold. There were few small hairs in the bedsheets and we ended up sleeping on top of the sheets fully clothed, with our hoodies pulled over our head. The breakfast was OK- coffee, tea, bagels. There were those steamed scrambled eggs and the sausage was not warm. I opted for the make your own pancake station while my boyfriend only ate homefries. The grounds were kept nice with lounge chairs and a playground. We paid $200 for the night but which was the cheapest on the Cape for that night, but we honestly considered sleeping in our car instead.
Comment from Hotel Management
Sep. 20, 2023 by Yara, Hotel Management
Dear Mackenzie,Thank you for sharing your detailed feedback about your recent stay at Sunbird ANNEX Resort. We truly appreciate your input, and we want to apologize for the issues you encountered during your visit.Firstly, we're glad to hear that you found our staff to be kind and that the check-in process, once initiated, was smooth. However, we're deeply disappointed to learn about the condition of your room. We take cleanliness and maintenance very seriously, and the issues you described do not meet our standards. Please rest assured that we will address these concerns immediately to ensure a more pleasant experience for our future guests.We understand your concerns about the room's condition and the bathroom sink's placement. Your feedback regarding the breakfast offerings and the quality of towels is also valuable, and we will use it to improve these aspects of our service.We truly apologize that your stay did not meet your expectations, especially given the price you paid. We appreciate your patience and understanding, and we hope you will consider giving us another opportunity to provide you with a more enjoyable experience in the future.If you do decide to return, please don't hesitate to contact us directly, and we will do our utmost to make your stay more comfortable and enjoyable.
