Note fondée sur 906 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 avr. 2019 sur Hotels
Très agréable. Beau cadre de vie. Restauration à améliorer néanmoins.
Commentaires de Gestion de l’hôtel
19 avr. 2019 par Ashley, Gestion de l’hôtel
Thank you for your review.
par un voyageur de NORTH OAKS
Publié le 1 avr. 2024
Magestic waterfalls and pleasant hiking trails.
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Carly B, Gestion de l’hôtel
Thank you for your feedback, Richard.
par un voyageur
Publié le 27 mars 2024
No 'fridge or microwave in the rooms. They do allow pets, so expect barking.
Commentaires de Gestion de l’hôtel
27 mars 2024 par Carly B, Gestion de l’hôtel
Thank you for your feedback, Hugh.
par un voyageur
Publié le 6 mars 2024 sur Hotels
Beautiful setting, classic lodge setting. E everyone was very friendly. Some minor plumbing problems, overall a wonderful experience
Commentaires de Gestion de l’hôtel
6 mars 2024 par Carly B, Gestion de l’hôtel
Thank you for your feedback and for the lovely photos.
par un voyageur
Disappointing. Customer satisfaction not priority.
Publié le 5 mars 2024 sur HotelsThe Woodland Room was nice because of the private balcony. Needs a little updating and a bit more cleaning around the walls. Room did not have a remote for the TV and when I contacted the front desk their only resolution was to let maintenance know the best day AFTER I checked out. Wasn’t able to watch TV at all. Very disappointing that they didn’t make an effort to get another remote or even offer a discount on my stay or future stays. Honestly say I will not be back.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Carly B, Gestion de l’hôtel
Thank you for your feedback, Olivia. We are sorry to hear that you had issues with your stay. We will bring this to our staff's attention and address the situation. Please reach out if you have further questions/concerns.
par un voyageur
Publié le 5 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 mars 2024 par Carly B, Gestion de l’hôtel
Thank you for your feedback, Garry.
par un voyageur
Publié le 2 mars 2024 sur Expedia
Our room was dirty, though the bedding and towels were very clean. Someone's trail mix was leftover on the floor.
You can hear people walking on the floor above you. Our view was of the patio, which is a very lovely patio, but we had to close the drapes so no one could see into our room, which they could easily do.
They have a wheelchair ramp and parking, but there are a lot of stairs to get to the dining room, and stairs just about everywhere else besides getting into the lobby.
Commentaires de Gestion de l’hôtel
2 mars 2024 par Carly B, Gestion de l’hôtel
Thank you for your feedback, Lew. We sincerely apologize for your experience and will be looking into these issues.
par un voyageur
Peaceful But Out of Date
Publié le 28 févr. 2024 sur HotelsPeaceful area but bed was nothing close to queen size bed as we purchased for woodside room. A couple mice droppings were on the floor in the bathroom. Otherwise pretty clean. Couldnt hear tv over loud heater that kept going off and on. Needs serious updating.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Carly B, Gestion de l’hôtel
Thank you for your feedback, Jennifer. We will be addressing your concerns.
par un voyageur
Publié le 27 févr. 2024 sur Expedia
We liked the property very much! It was in an absolutely perfect mountainside location and our room had an awesome view of the Cumberland River!! It was a drive up the mountain to get here but very well worth it!
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Brenda, Gestion de l’hôtel
Hi Darla we are happy you enjoyed your stay at our park and come back anytime
par un voyageur
Publié le 26 févr. 2024 sur Expedia
I was extremely disappointed in the room. First, I thought we booked the lodge and ended up with a cabin. It was dirty, the WiFi wasn’t working and apparently the cabins and connected. The person in the adjoining cabin sounded like they were in the room with us. We heard him coughing and snoring all night for two nights. It could have been a really nice experience had the room been clean, the WiFi worked and there was some level of sound proofing between the two cabins.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Brenda, Gestion de l’hôtel
Hi Darren we are so sorry for your disappointment's. We have been having issues durning these winter months with WIFI, cable and housekeeping being short handed.
