Note fondée sur 268 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,5 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Naples
Publié le 2 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 mars 2024 par Customer Service, Gestion de l’hôtel
Thank you for the feedback, Steven.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
par un voyageur
El Ranko has a problem
Publié le 23 janv. 2024 sur HotelsFirst room was made up with sheets and pillows arranged. Bed did not have clean sheets. Crackers on floor. Urine on floor around toilet.
Second room keys failed to open. Sweet lady at desk unlocked with key. Checked bed which was arranged. Poop or blood on sheets.
Third room adjacent to very noisy street
Nice letter from manager in the morning offering 20.% off a future stay.
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Customer Service, Gestion de l’hôtel
Dave, it's regrettable to hear about the issues encountered during your stay. We apologize for any inconvenience you experienced concerning cleanliness and room accessibility. We always aim for the highest standards and your feedback will be shared with our team members to ensure improvements are made where necessary. We also acknowledge your comments regarding noise--we'll take these remarks into consideration to enhance guests' comfort. We appreciate your feedback and hope despite these initial disappointments, you'll consider giving us another chance to improve your impression of us.
par un voyageur
So So
Publié le 22 déc. 2023 sur HotelsFrontend Staff was great. Housekeeping needs to pick it up. Lack of vacuuming, whiskers and beard trimmings all over counters. Dried mud on chair. Nasty dirty laundry left in bins by stairs. The site will not let me add pictures.
Commentaires de Gestion de l’hôtel
24 déc. 2023 par Customer Service, Gestion de l’hôtel
Thank you for sharing your experience. We're pleased to know that our front-end team members impressed you with their service. As for housekeeping, we acknowledge your feedback and assure you that we are continually working on improving our services. We regret hearing about the cleanliness issues you reported and will make sure to bring this to the attention of the concerned team. We hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 9 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Customer Service, Gestion de l’hôtel
Thank you for the 8/10 rating, Josie!We are excited to see that you had an enjoyable experience at El Rancho Hotel. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!
par un voyageur
Publié le 5 déc. 2023 sur Expedia
Clean and friendly staff
Commentaires de Gestion de l’hôtel
6 déc. 2023 par Customer Service, Gestion de l’hôtel
Mark, thank you for sharing your positive experience at the El Rancho Hotel. We're thrilled you found the environment to be spotless and our team members warm and welcoming. We appreciate your feedback and look forward to having you with us again in the future.
par un voyageur
not terrible but not great
Publié le 23 nov. 2023 sur HotelsBed was hard. Pillows sucked (thin/hard). Noisy room due to heater.
Breakfast wasn't eaten other than a muffin, as it looked liked the normal hotel crap, same thing daily when I looked. Cold cereal and the hot sausage and egg.
Adjoined restaurant, which was run by a different company was expensive but good.
Commentaires de Gestion de l’hôtel
24 nov. 2023 par Customer Service, Gestion de l’hôtel
We're genuinely sorry to hear that the comfort of your sleeping arrangements didn't match your preferences and that you experienced some disturbances during your stay. We also note your critique of our breakfast offerings; your feedback will undoubtedly help us to enhance this area of our service.It's good to hear that you enjoyed dining experience at the attached restaurant, though you found it slightly costly. We appreciate your comments and hope that we'll have another chance to enhance your experience in future.
par un voyageur
Publié le 13 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
15 nov. 2023 par Customer Service, Gestion de l’hôtel
Gina, thank you for your positive review. It's wonderful to know you had a positive experience at El Rancho Hotel. We're looking forward to your next visit!
par un voyageur
Publié le 10 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
1 déc. 2023 par Customer Service, Gestion de l’hôtel
Curtis, it's fantastic to see your top rating for El Rancho Hotel! We're immensely thankful for your support and we're glad that you enjoyed your visit. It's our pleasure to invite you to stay with us again on your next journey. Safe travels!
par un voyageur
Publié le 2 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
4 nov. 2023 par Customer Service, Gestion de l’hôtel
Betsy, thank you for choosing El Rancho Hotel. We appreciate your perfect score and are thrilled to know our hotel was to your liking. We look forward to welcoming you back for another enjoyable stay soon.
par un voyageur
Publié le 15 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
16 oct. 2023 par Customer Service, Gestion de l’hôtel
Thank you for this lovely rating, Michael!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at El Rancho Hotel. We'd like to share an even better experience with you soon.
