Note fondée sur 156 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 mars 2024 par Nicole, GM, Gestion de l’hôtel
Thank you for taking time to submit a review on your recent stay with us. We hope to have you stay with us again in the future!
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Presidential suite was very nice-- two full bathrooms and bedrooms and the kitchen was updated and stocked. great space for family gathering. beds very comfortable. indoor water park was perfect size for our 2 and 4 year old grandchildren.
would stay there again.
Commentaires de Gestion de l’hôtel
3 mars 2024 par General Manager, Gestion de l’hôtel
Dear Joann,We're delighted you enjoyed your stay at Polynesian Water Park Resort! It's great to know that our updated, comfortable rooms were perfect for your family and that everyone enjoyed the waterpark. The next time you're in the area, please come back to see us.Sincerely,The Polynesian Management Team
par un voyageur
BEDBUGS! Dont stay here‼️‼️‼️
Publié le 25 févr. 2024 sur HotelsDO NOT STAY HERE!!! They have BEDBUGS‼️‼️‼️ My family and I booked two rooms for the weekend so we could celebrate my daughter’s birthday and it turned into the most uncomfortable and grossest trip. Day one my husband woke up with bites all over and we assumed it was a spider because no one else was bitten. But we were all strangely itchy tho! Day two I woke up itchy and as soon as I sat up, I saw a big crawling all over my pillow. I immediately recorded it and confirmed that it was indeed a bedbug! I now have bites all over my face! It’s disgusting and unacceptable that they’re not checking and/or properly cleaning these rooms!
Commentaires de Gestion de l’hôtel
29 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Briann,What you described is not a typical experience, so rest assured, our team will review your concerns right away. We want to assure you that our team follows strict cleaning protocols, and our property receives regular pest control service to ensure we remain pest-free. Nonetheless, concerns of pests are taken seriously and will be reviewed right away. Please reach out to us offline so we may gather more details about your stay. Thank you, and we hope to hear from you.Sincerely,The Polynesian Management Team
par un voyageur
Publié le 25 févr. 2024 sur Hotels
The only thing that I noticed was that the windows had no screens and my husband likes the window open and we had our dog with us
Commentaires de Gestion de l’hôtel
27 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Stacia,Based on your rating, it appears you had an overall positive experience at Polynesian Water Park Resort. We trust you had the comfortable, welcoming stay we aim to provide, and please know that your feedback regarding the window is appreciated and will be addressed. We hope you return soon for an even better time.Sincerely,The Polynesian Management Team
par un voyageur
Publié le 24 févr. 2024
The room was very nice and comfortable. Looked recently renovated. Off season so pretty quiet. Only one small disadvantage beening that website said pools(plural) would be open on Friday and Saturdays, but only kids pool area and hot tub were open.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Christina,Thank you for your review. We're pleased to know you were comfortable during your stay, and we appreciate you mentioning our peaceful atmosphere. Please accept our apologies for any disappointment in the availability of our amenities. Your feedback will be shared internally for further consideration. It was a pleasure having you here, and we hope you return soon!Sincerely,The Polynesian Management Team
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 mars 2024 par Nicole, GM, Gestion de l’hôtel
Thank you for submitting a review on your recent stay with us. Please let me know what we could've done to make your stay better.It is my hope that you will give us another try in the future.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
It is very apparent that the marketing of this property is not up to date. The property has broken windows, doors with holes where the door handle and keycard readers are that are absent, carpet pulling up from floor where we tripped numerous times. Key cards constantly failing to have to get new ones, the hallways, stairwells did not look like they were vaccumed for weeks. Externally there was trash, parking lot was potholed, etc. It was absolutely notrosish. If would could have moved to another hotel that was less than an hour away from our event we would have. The hotel listing on 3rd party sites as well as there own is beyond false in both what the property looks like, let alone the ammentities. Will be escalating the experience and disgrace of the property. There were two fights each night on our floor and excessive marijuana use, to the point my teenage daughter would not sleep the second night. We went out and bought bedding to sleep over what was on the beds. The WORST experience!
Commentaires de Gestion de l’hôtel
20 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Jessica,Thank you for bringing your concerns to our attention. Please accept our sincere apologies that our property and accommodations fell below your expectations on this occasion, as this is never the experience we want our valued guests to have. It is genuinely upsetting to hear this, as we work hard to impress. Rest assured, our team will address them immediately and ensure we constantly aim to improve and enhance our guest experience. As your travels continue, we wish you well and hope you consider returning down the line and allowing us to change your perceptions.Sincerely,The Polynesian Management Team
par un voyageur
Could be great if it was clean
Publié le 19 févr. 2024 sur HotelsThe halls really smelled of pot and they tried covering it up with Fabuloso and it didn't work. Many of the reviews are right, the rooms are not very clean. The only thing that really bothered me was the floor being as dirty as it was. I was seriously considering going to Walmart and buying a mop and bucket and clean it myself but we were only there for two days. The beds were clean at least. It was weird because you could tell the rooms were recently renovated, you would think they would want to keep them clean.
The waterpark was nice. It was surprising how large it is because the pictures dont really show all that is available in the waterpark. We were there for my daughter's birthday and she really did enjoy the waterpark.
This hotel could be great if they just kept it clean. Thats so frustrating!
Commentaires de Gestion de l’hôtel
20 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Angela,We appreciate your honest feedback, and we're glad that the beds were clean and that your daughter enjoyed the waterpark for her birthday. However, it's concerning to hear about the cleanliness issues you encountered, and we understand how these factors can impact your stay. Your points highlight areas for improvement, especially in maintaining the cleanliness of our rooms. We're committed to enhancing our guest experience and hope to show you improvements should you choose to visit us again.Sincerely,The Polynesian Management Team
par un voyageur
Publié le 19 févr. 2024 sur Expedia
The staff was super generous when first checking in all had smiles and very nice!! I enjoyed my stay here and will definetely go back again.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Amber,Thank you for your kind words! We're thrilled to hear about your positive experience at check-in and that our team's hospitality made your stay enjoyable. We look forward to welcoming you back again for another great visit.Sincerely,The Polynesian Management Team
par un voyageur
Terrible
Publié le 18 févr. 2024 sur HotelsThe hotel smelled like marijuana, and was unclean. There was a dirty coffee cup in the room and opened soaps. The halls were covered in salt from the outdoors, and the waterpark was dirty. I would not recommend. When we spoke to the hotel staff on check in, the rooms were not ready. We voiced complaints on checkout and were blown off. It’s cheap for a reason.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Lizzi,Your experience is not one that we're proud to read about, as we know we're capable of much better. It is genuinely upsetting to hear this, as we work hard to impress. Nonetheless, thank you for bringing your concerns to our attention. Our team will address them immediately and ensure we always present our property, service, and accommodations in the best light. As your travels continue, we wish you well and hope you consider returning and giving us another chance to change your perceptions.Sincerely,The Polynesian Management Team
