Note fondée sur 705 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 juill. 2018 sur Hotels
Personne tres serviable
Commentaires de Gestion de l’hôtel
31 juill. 2018 par Henry , Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Woodstock Inn
Hotel Management
Best Western Woodstock Inn
par un voyageur
Publié le 9 mars 2024 sur Expedia
Sheet were dirty, pool was closed, mirror came off the wall
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Dee, Gestion de l’hôtel
Hello Heather, on behalf of AmericInn and Wyndham we would like to extend our deepest apologies. Housekeeping will be notified about the cleanliness of the rooms. We are also renovating and working on updates and regular maintenance. These issues are being resolved for a better guest experience as your comfort is our priority.
par un voyageur
Publié le 3 mars 2024 sur Expedia
Entrance was unfriendly. No one at counter to greet us. Had to call them after 5 minutes to help us get checked in. Room was very cold when entering. Looked old and dingy. Parking lot was dark and no signage or bad signage from street entrances
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Dee, Gestion de l’hôtel
Hello Sandra, on behalf of AmericInn and Wyndham we would like to extend our deepest apologies. Our staff sometimes has to deal with other guest and may be away from the desk for an extended period of time as we have a button to page them and instantly notify them that a guest has arrived or needs assistance. We are making updates to the property to ensure a better experience.
par un voyageur
Publié le 17 févr. 2024 sur Expedia
par un voyageur
Publié le 9 févr. 2024 sur Expedia
Door to room didnt work. I had to stand in the lobby for 20 minutes while they tried to get the door open. Finally tgey gave me a different room. I asked them as soon as there was a probkem...and they said...sorry, no other rooms available. Poor service.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Dee, Gestion de l’hôtel
We would like to extend our deepest apologies to the guest and assure we will do better in the future to prevent this from happening again.
par un voyageur
Unhappy
Publié le 3 févr. 2024 sur HotelsWe did understand the hotel was in the middle of a renovation.
However our room was very dusty- and I am not talking about a little dust!
The low watt light bulbs was a hardship as you could not read or apply makeup furthermore the low lights in bathroom would make it impossible to clean properly.
Again, understand in the middle of a renovation- but should consider these comments. Thank you
Commentaires de Gestion de l’hôtel
3 févr. 2024 par bob , Gestion de l’hôtel
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I am particularly pleased That you found dust in room. Renovation is not excuse for us. but we promise that we will make sure that there not dust in room anymore. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
par un voyageur
Publié le 3 févr. 2024 sur Hotels
par un voyageur
Publié le 2 févr. 2024 sur Hotels
The stay was fine. Side table lamp shade looked like had been in a fight. Bed pillows were very small. Shower mat got slippery when wet. Dangerous situation in a handicap room.
Commentaires de Gestion de l’hôtel
3 févr. 2024 par bob, Gestion de l’hôtel
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
par un voyageur
Horrible.
Publié le 2 févr. 2024 sur HotelsI booked this on hotels.com a few months ago. We got there and not only did they say we didn’t have a reservation ( I showed them my confirmation for hotels.com) but they said they were sold out and didn’t give us a room. And were nonchalant. “Oh well sorry” they said they have lots of problems with hotels.com
Commentaires de Gestion de l’hôtel
3 févr. 2024 par bob, Gestion de l’hôtel
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I am particularly pleased That we didn't found your reservation on when you come in to check in. but its some time we switch over to another hotel brand so it might not come in new system. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
par un voyageur
Publié le 30 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 févr. 2024 par bob, Gestion de l’hôtel
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
